SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.45

1.5 Rating 1,921 Reviews

10 %

of reviewers recommend SCS

Company Reviews

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Metrics

1.5

Based on 1,921 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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NEVILLE BOWLES

Anonymous

Mrs Rosalind Newton

Sultana Poly

Sue & John

173

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought A Sofa And Chair From This Cowboy Outfit Within A Few Weeks The Cushions Were Sagging, They Replaced The Springs As They Apparently Were The Wrong Type Refilled The Entire Lot 3 x Came Out 6 Times With Differences Of Opinions Each Time From 2 Different Repair People Who Then Decided The Fault Was Mine Please Do Not Waste Your Money With This Co The Furniture Is Awful Quality The Customer Service Is A Joke & The Management Is Rude, They Refuse To Take Any Responsibility For The Condition Saying Its A Dressing Issue And The Problem Is Mine So I Was Left With Furniture That Was A Barely Used But Looks Like It’s From A 2nd Hand Shop Please Be Careful Before You Part Any Money, As Once You Have They Dont Give A Damm”

Helpful Report

Posted 5 years ago

“I wish I had read the reviews about the poor quality items before purchasing my carpet from SCS. Only two years and the royal red is turning brown. SCS insist the carpet has no fault and refuse any compensation. There main line of defence is, and I quote, ‘Fading is caused by ultraviolet light, heat, and visible light from the sun; it is accelerated when sunlight shines directly onto carpet. Polypropylene is fade resistant fibre, this does not guarantee against fading’. So a fade resistant fibre does not guarantee it will not fade! I do not recall the salesman telling me that when purchased.”

Helpful Report

Posted 5 years ago

“Delivery month late, no one even bothered to tell you. arrived damaged, all seats deformed after 2 weeks. Returned for full refund. 2 weeks and no refund still. sitting on floor as need back money to buy new sofa. On sales all year round because they selling all returns. Quality awful, customer service disappointment, after sales disgraceful. They promised full refund and still waiting. Even gave all my bank details and still no money. Next review going to tv news.”

Helpful Report

Posted 5 years ago

“We bought the LZBoy Nevada recliner sofa from SCS Croydon based on the showroom model. It was sold to us heavily on comfort. After months of delay the sofa was delivered in December 2020, It was so hard and uncomfortable to sit on that it caused back and body pain almost immediately. At no point did they ever say the showroom model would differ from the reality and need breaking in. We have bought 4 sofas and none have ever needed this. It is the worst most uncomfortable sofa I have ever bought. We had an extended dialogue with SCS who refuse to take it back on the grounds that mechanically there is no fault (although they will take back a sofa that doesn't fit your room regardless) and won't engage with us, forcing us to arbitration. I have tried to use it again and again and it is still the hardest, most painful sofa I have ever bought despite SCS saying it would probably improve. It was £2500 and SCS have shown no customer care or interest in resolving the problem. They have left me with a sofa that is actively affecting my physical health and they have washed their hands of it. Despite what they say on the website they have demonstrated they don't care at all. While the seats have softened slightly it is still very painful to sit on. You would never ever see John Lewis behave like this to their customers. Totally disgusting attitude and contravenes the Consumer Goods Act.”

Helpful Report

Posted 5 years ago

“Ordered a sweet in August 2020 to be delivered in November, not sure what November they meant ,still waiting absolute joke”

Helpful Report

Posted 5 years ago

“We purchased leather sofas July 2020. Upon receiving them (Oct 2020) it was clear that the comfort level was not the same as the showroom model ( forget the obvious line around the showroom model has been 'sat on' by many bodies - that's a given - the difference between what we received and what was experienced at the time of purchase was significant). We complained immediately and proceeded through all parts of the SCS complaints process. The management team at SCS could have resolved this easily and simply but chose not to. Now, 6 months after receipt and having been told our sofas would' soften with use', they remain as uncomfortable as the day we received them. The comfort level is not the same as that which we experienced in store at the time of purchase. In terms of the Consumer Rights Act, they are not 'as described'. SCS is a large retailer which, in our experience, cares only about the money and not customer satisfaction. Very bad experience with this retailer which could have been easily avoided. A reputable retailer would have dealt with this simply and efficiently. We regret spending our money with this retailer and will happily share our recent experience as widely as is possible.”

Helpful Report

Posted 5 years ago

“Abysmal customer service. Spent £4700 on 2 x Two seater La-Z-boy sofas. The La-Z-boy's are two seats bolted together to make the two seater. SCS fitters butchered the one together bending the inner recliner mechanisms. The frames were misaligned so when bolted together resulting in the sofa being all out of shape and symetry, thus wobbles about like a rickety old chair. I do not know what extent the damage is to the frame and mechanisms and i will not use it. I then had to wait a month for an engineer to come out. He did a report on the state of the sofa. I requested a replacement but that is not arriving until June 2021. I have sent numerous e-mails and made calls to get the Sofa fixed to a degree so it can be used safely until new on arrives. I even contacted La-Z-boy uk who e-mailed SCS numerous times offering the mechanism and for it to be fitted so the seat is at least usable. At one point i recieved an e-mail stating they would temporarily fix the furniture but now they will not do this either. They will not fix it, as it is being replaced according to them.They will not give a price reduction of partial refund. So it will be 6 months with a sofa i cannot use! I will never go near SCS again.”

Helpful Report

Posted 5 years ago

“Ordered my sofa in October. Not even during lockdown. Still waiting. Delayed because of covid. Then delayed again because of covid. Fought for discount. They broke their own terms of agreement having to wait six months. Now delayed again to 18 may due to covid. Discount won't even be applied until sofa has arrived. Absolutely disgusting having to wait 7 months for a sofa!”

Helpful Report

Posted 5 years ago

“Ordered 2 leather sofas , so luxurious and comfortable in store , £1500, scs had problems getting foam due to covid so they informed me , received sofas dec 2020 , sofas so hard and uncomfortable it’s a misery to sit on them , we are experiencing back pain , returned to shop before lockdown retried sofas on show nothing like ours , complained , sent technician out , he didn’t even try sofas and reported no issues, this is third time I’ve purchased sofas over last 20 yrs but it’s the last , scs are ok taking your money but couldn’t care less when you have a problem, stay clear unless you buy the one you try on shop floor , discussed and dissatisfied customers”

Helpful Report

Posted 5 years ago

“Horrible customer service and disgraceful after sales. Received one month late no communication, have to chase by self. Arrived damaged and after 2 weeks sofa look (see photo) like 20 years old. returned sofa week ago and no money refund. still waiting. Do not trust absolutely disgraceful quality. They don’t care of people. They have always sales, probably all sofas returned. Now have to sit on floor as can’t by new sofa before get my money from scs.”

Helpful Report

Posted 5 years ago

“My husband retired and so we decided to renovate some of our home. We spent over £8000 in SCS - carpets, sofas and we also treated our oldest son to a sofa. After waiting 4 months for out carpet it was fitted last Wednesday 17th March. The carpet fitter hadn’t picked up a joining strip to go between our carpet and the kitchen flooring . The fitter promised to return on Monday 22nd March 2021 to complete the work- we paid him £120 in good faith as we believed with a large firm such as SCS their fitters would be trustworthy and honest. The fitter asked me to text him on Monday to remind him which I did- no reply. By 5pm on Monday 22nd I tried to ring the fitter - straight to voicemail. I rang SCS who said they would email him. Tuesday 23rd still no fitter so I rang SCS again to be told they would remain the fitter and the Operational Manager & the firm said someone would return my call either that day or Wednesday ( 24th) .Today ( Thursday 25th) still no fitter and no contact from SCS - I have had to ring a 3rd time. I have said I do not want this fitter back in my home to be told another customer service representative feels I should give the fitter another try. I can’t speak to a manager as no SCS managers are ‘patient facing’ I’ve said I would like this strip fitted by another fitter to be told I can’t have an outcome for 14 days. Absolutely appalling service - I have worked the whole pandemic and really enjoyed spending my time off doing up our home, we have worked really hard for our money and feel completely let down by SCS. I gave spent all week worrying about this and the after sales care is so poor I’m considering asking SCS to just come and take the carpet up abs refund my money we’ll go elsewhere. Please go elsewhere DO NOT USE SCS - poor after sales care & zero customer support all over a 7ft joining strip.”

Helpful Report

Posted 5 years ago

“Told if we Ordered carpet and furniture together carpet would be fitted one day and furniture the day after or the day after that carpet was going to be fitted on 26th February when I asked when furniture was coming told 3rd March asked if furniture was definitely there was told yes just wanted signing off tried to pay for furniture on 1st March told furniture not in until 19th March received message about 15th saying our furniture was being delivered on 19th then told it wouldn't be 19th i am 76 my wife is 75 and suffers with arthritis in her hips and knees and because we were told room must be empty before carpet we disposed of old furniture today is the 24th March and we have had to sit on garden chairs from 26th February which is totally disgusting we are totally fed up of scs lies and broken promises”

Helpful Report

Posted 5 years ago

“Bought a sofa off scs. Opted for insurance.. 2 cushions came away at the edges.. Attempted to claim off insurance.. Could not because insurance states accidental damage and this was a manufacturers problem. So beware of buying there insurance. I'd never buy from scs again”

Helpful Report

Posted 5 years ago

“Had our furniture delivered today on time by Stewart and Reece boc-011-381. They were very nice set it up took all the rubbish away with them. Could not fault them.”

Helpful Report

Posted 5 years ago

“Bought a red leather endurance corner sofa,after a few months I noticed little brown patches appearing all over the whole sofa,I complained and got a replacement in Brown, again after a few months noticed it was peeling,when I got in touch with ace they told me the replacements don't come with a guarantee, I told them that real leather doesn't peel it was then they told me that it wasn't real leather, when I bought it I was told it was real leather and had been through a procedure to strengthen the leather and remove any scarring or imperfections on the hide and make it tougher and last longer than soft leather hence to endurance. I was left with brown flakes everywhere, some people got all their money back I paid £1400 and had to fight for a £600 voucher to spend in scs ha if you see the new endurance sofas they are mine with all the leather coating peeled off like shabby fake suede buyer be aware they will say anything to get a sale DONT BUY ENDURANCE.”

Helpful Report

Posted 5 years ago

“We had our corner sofa delivered today, by two happy guy's from Doncaster Chris & Steve, they still had 4 more to go after me, they were great, had to work in a tight area to get the unit in, only word I can say is Excellent personal ref code DON.102.S07”

Helpful Report

Posted 5 years ago

“SCS SiSi Raphael sofa and chair Leather stretched and seating after weeks. SCS sent inspector and we have been told there is not fault and that they should look like this. Horrible to look at and becoming uncomfortable. Photos have been taken of the progressive deterioration. We cannot recommend SCS to any one. Our experience should be a warning to anyone thinking of making a purchase from SCS”

Helpful Report

Posted 5 years ago

“Called for advice on carpets, gave the guy all my measurements and he recommended a carpet, not a choice of carpets mind you. The quote, somewhere between £400-£950!!, When I said that's a bit vague for a quote, he offered to do a 'virtual consultation', But I would need to pay a deposit before being more accurate!!??. Needless to say I went elsewhere.”

Helpful Report

Posted 5 years ago

“Pity there’s not a nil star option If you purchase a suite from SCS (and I wouldn’t touch SCS with a barge pole) and your goods are defective DO NOT fall for their ‘Company Policy’ drivel that they have to send an Engineer out to provide a written report before they can action anything. Rest assured the Engineer’s visit will be outside the 30 days you have BY LAW to reject the goods within 30 days. If you can’t get any sense out of Customer Services be sure to contact their Senior Management Team (which isn’t easy by any means) and request this legal right. And follow it up by letter !!!”

Helpful Report

Posted 5 years ago

“In Nov 20 we purchased a 2 seater and 3 seater Rockcliffe Chocolate Plain sofa with Chenille material from SCS in Kempston. After afew hours we noticed there were dark marks on the seat cushions where we had briefly sat. We immediately discussed it with staff at Kempston SCS and were advised to contact the SCS aftercare team. We followed their aftercare instructions but the sofa was still in the same condition and the dark patches were getting worse. In Jan 21, an SCS technician visited us to check the damage. He said it was the material pile, he brushed the cushions, turned them over and GUARANTEED that it would be normal after a week. Well, after a week we turned the seat cushions over and the "magic trick" hadn't worked. So we now have visible dark patches on both sides of every seat cushion. We contacted the aftercare team again, providing photos at every stage to highlight the problem, but a few days ago they advised that there's nothing else they can do. No compensation, no replacement seat cushion covers that we could use when family or friends visit in the future. So we are stuck with sofa seat cushions that look terrible. We spent months looking for a sofa that was the right height, size and easy for us to get on and off of (we are 78 and 79 years old). We are hugely disappointed and want to warn others not to buy a sofa with CHENILLE material. Theres a problem with the material pile but SCS won't tell you because they want to sell the sofas!”

Helpful Report

Posted 5 years ago

SCS is rated 1.5 based on 1,921 reviews