SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.45

1.5 Rating 1,906 Reviews

10 %

of reviewers recommend SCS

Company Reviews

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Metrics

1.5

Based on 1,906 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

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Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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NEVILLE BOWLES

Anonymous

Mrs Rosalind Newton

Sultana Poly

Sue & John

173

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My partner and myself was purchasing our first sofa together abd as you know this is a big thing for first time buyers and quite frankly I am disappointed in the the service in which I have received. I work in a 5* property and I understand that not everyone has that 5* service ability but this is rediculas. It started when we Brough our sofa they said it would take 12 weeks to be delivered from ordering which we understood and was find with then we was told 6 weeks in that it would be delivered early we through great so we waited in on a Saturday as we paid for a Saturday deliervy (9.03.19), however the sofa did not come and no phone call, so I called the store on Monday ask where the sofa was they said oh its been delayed it will be with you in two weeks I asked why I didn't receive a call regarding the change of date as I waited in all day for something not to arrive they said they had forgot. So again I waited on on 23.03.19 again my sofa did not turn up, again I called got the same responce on my they wmdidnt call which is rediculas and a lie, this time they said it would be delivered at the original 12 weeks so again I sat in waiting for a sofa which I knew would not come on 13.04.19 and suprise suprise it didn't turn up this time I called the store manager who said hthat he would call the manufacture and get a date and he would call back in a couple of days, a week past so I called back asked again what happened with the manufacture and when my sofa would be delivered he said he will call the manufacture once he is back from his annual leave and then come back to me at this point i had enough of the run around and service in which I was receiving from the Dartford store. I had asked the store manager Tony why had he not called them as he had promised originally that he would come back after a couple of days and now it's been a week and knowing what type of service I have received all ready and they number of days in which I had given up one would hope that the store manager would help, sadly I was wrong he said I had to wait until he was back from holiday and I needed to be patient, honestly I believe I had been. However I waited yet again for the store manager to come back from holiday this time I went down to the store cause clearly I was not getting anywhere over the phone. When I got down to the store I spoke to Chris who sold me the sofa and he apologised for what had happened that was the first apologise in which I received then he said the delivery date should be 4th May I said thank you and then asked to speak to the store manager to complain about everything a request a refund of my deposit of £300.00 considering our sofas Coast over £1200.00 I think the deposit was a small token. The store manager would not listen to what I had to say he would talk over me talk down to me like I was a silly lite girl and then said that the refund would be down to the manufacture. I said my complain is not regarding my sofas my complaint is regarding the service which I have been given and waiting my time over and over again, that is down to the store not the manufacture. He said he would only be authorised to give me £80.00 back, I said that is not good enough. So I said I'll take this further. I waited again for my sofas on 04.05.19 and half way though the day I received an email saying they would not be delivered today and they was not in the areas and they would be delivered on Tuesday I called up and said I would not be in and it will need to be a Saturday and I was a little confused that it wasn't being delivered the date in which they said they would. Finally my sofas was delivered 24 weeks after the order date. So I sent an email to the customer service team who never come back to me. I had to send 3 emails and then 3 phone called to get a responce from the customer service team who clearly didn't read my email an wanting to talk to someone higher than the store manager as they got the store manager to phone me and request why I had complained about him and the service I put the phone down and called customer service and said I need to talk to someone that is higher as my complaint was about the store manager. They said they will get the area manager to call me, I had to call a additional 3 times with 3 separate emails going to the area manager and still no responce from anyone it is now 13.07.19 clearly scs as a company does not care about there clients or customers like they like to out on their website with 5 starts for everything. I would never use scs again and I would never recommend the Company to anyone. I still do not have a refund or my complaint closed all I recievd was rudeness and scarcasim. It is easy for them to take your money but when they are in the wrong they never want to give it back. To anyone that reads this do not use this Company for anything.”

Helpful Report

Posted 6 years ago

“Within 12 months, arms came loose on our sofa. We've had 3 visits from home serve to attempt a repair. Each time within 2 or 3 days arms have come loose again. We had a 4th visit from home serve. This time a report was written, the sofa has a manufacturing fault, the frame is collapsing, as a result the fabric on the reclining parts is wearing through. The report also said that the repairs on the 3rd visit, caused more damage, splitting the wooden parts of the frame. After NO help from SCS, we were referred to Retail ADR. After waiting the maximum time, Retail ADR have decided that there is no justification for our complaint! Their reason for this, we refused to an attempt for a repair! It seems SCS do NOT care about customer service!”

Helpful Report

Posted 6 years ago

“We purchased a Barkley 2 seater power console on the 24th Feb this year due to my husband being diagnosed with lung cancer and going through chemotherapy, so he could relax and chill out when he could not sleep. It was delivered nearly 14 weeks later. After waiting a long time for the recliner we were eager to try. Once the guts set the recliner up and left and I came in from work which my husband had waited we both sat on the seats. To our horror the noise was horrendous - we had to wait until the shop was open the next day - they were polite and said we had to wait 2 weeks for an engineer to come out. I asked them if this would effect my consumer rights and they said no. As I made clear this piece of furniture was faulty. However I thought it might be a new loose or something too right that was making the noise. After 2 weeks I recueved my visit and he said there was nothing wrong and the material will wear after a time and the noise should go away. After expressing my concerns and asking how I get my money back he left leaving me a customer service number. They are saying there is nothing they can do and I have to live with the noise. Which I have to express is not a little rubbing noise its enough to be heard on a tape and in the next room. I have expressed my concerns for which I was redirected to the shop. A supervisor rang me and started advising me of my on line rights- when I said I did not want to know he was rude and unhelpful. The reason being I did not buy my product online but via the shop. I've still got a faulty product with a very sick husband who can't use it for the reason I first purchased it for. Please don't shop here, when all is well they are very helpful and seem as though nothing is a bother however as soon as there is a problem. Customer service is not helpful and they don't care. Please feel free to contact me if you want to hear the sound the actual couch makes not the display ones which are silent. Mrs M Duncan”

Helpful Report

Posted 6 years ago

“Worst place to shop I rather spend double then buy from scs bunch of liars,deceivers,money suckers works for. Top to bottom don't even consider buying from them even if they charge you half then market value”

Helpful Report

Posted 6 years ago

“We bought a Lloyd sofa from scs DO NOT BUY was told it was leather it started pulling at the side so someone came out to check said it's half leather half PLASTIC and what did we expect for the money nearly 2 grand I wouldn't say it was cheap will not replace 3 months old waste of money will not use them again”

Helpful Report

Posted 6 years ago

“Absolutely horrible customer service. I bought from them carpet for stairs and I ask them for fitting as well, the job which been done on my stairs was absolutely rubbish. Immediately after fitters left I called and sent email with pictures to customer service I did not get any respond on my email. In period of two mouths I tried to contact them 1000times and answer was still the fitter will contact you in 3 working days never does, then I ask them for the number for fitter and fitter said he is waiting for the carpet to be deliver for replacement. The people working for Scs specially in customer service they are not competent to do they job. Only one advice for the next customers if you can avoid to do anything with this company then do so.”

Helpful Report

Posted 6 years ago

“Absolute rubbish, ordered furniture 28th December 2018 from Bromborough store wirral, delivered wrong order x2 two seater for family of 6,left it with us without warning us we have to pay while we wait for correct order which will arrive at end July 2019, countless calls with no reply wished to cancel order as it was too long to wait, told carnt under contract so a 7 month wait while paying for incorrect furniture, stay away from scs at all costs disgracefully attitudes they won't do nothing for your complaints or hold payment while you wait for original order, stated my claim "time is of the essence" legal term, of which I want to cancel, this re-order was not signed for or explained to me or agreed and was just done by store rep or con man wanting his commission so now long haul with CAB tomorrow, if I refuse delivery then I'm stuck with wrong sofas which we have to pay for, I was explained this after I tried to cancel, l Stay away people please do not order from this company DON'T ORDER”

Helpful Report

Posted 6 years ago

“Iam absolutely disgusted at this stupid place and their so called brilliant extended warranty bout a 3 seater and 2 seater recliner from them a couple of years ago cash may a add and the mechanism has went in my theee seater and they won’t replace it or repair the couch as their saying it’s wear and tear avoid buying anything from them at all costs”

Helpful Report

Posted 6 years ago

“Ordered 6 x dining chairs, was informed that delivery was 7 - 9 weeks. We debated and decided to place the order as they would arrive prior to my birthday. After 8 weeks I called to chase delivery to be told that they could take up to 13 weeks and that I was informed of this prior to the purchase and that I had signed the agreement. I was never told this as I needed the chairs for my birthday celebrations. I had signed for them but was told to sign for the order, nothing else. The chairs arrived this week, 13 weeks after I placed the order. I did try to cancel and go elsewhere but was told I would not get a refund unless they did not arrive within the 13 weeks. I was lied to and conned to secure an order, when I called for update, they did not know when they would arrive & could not find out. I will never shop with them again and I will always read the small print myself instead of relying on Staff that just want their commission.”

Helpful Report

Posted 6 years ago

“Yesterday you cancelled ! I waited 3 weeks for my carpet fitting, working it around a holiday and my granddaughters visit imminently, only to be told some lame excuse about a diary and a pink slip. Obviously overloaded they postponed it. If I wasn’t in the diary how did they know my carpet was to be fitted today...? We have had a sofa a cuddle chair and a hall&stair carpet from you....which still has an end of roll line btw.....but will not come back. Apart from my visit soon to the shop to complain.”

Helpful Report

Posted 6 years ago

“Ordered a sofa then got demands too pay inside 20 mins sofa arrived damaged had too fight for refund Now shop won’t answerphone too issue authorised refund DISGUSTING”

Helpful Report

Posted 6 years ago

“We ordered a sofa that was cheaper than the usual price. The sales assistant tricked us into buying a sofa that looked ok but we were given the wrong information. We weren't given full information about the deposit and it is non returnable and non returnable. Their approach is just buy and we will do the rest. There is nothing they do to change it. Morally bankrupt people, but I suppose to be in a sales job - you have to be like that.”

Helpful Report

Posted 6 years ago

“THEY ordered the wrong colour and now will only change it if I pay 25% of the retail price. Arrogant store/area manager who claims his staff never make mistakes. I wish I had just ordered it online and I could have returned it, but now I'm stuck with a suite that doesn't match my décor. ** choose in store and BUY ONLINE**”

Helpful Report

Posted 6 years ago

“I purchased a sofa in store before moving into a new house. To be honest, at the time I was quite happy with the service on the day. I was quoted 5 weeks delivery time and everything was paid upfront. Five weeks later I still hadn’t heard anything so I called the store, only to be told that they didn’t know why I was told five weeks delivery, as it was actually eight ( I have paperwork stating 5). They also said they had no acknowledgment from the manufacturer which they thought was unusual. The staff member I spoke to said he would investigate and get back to me. Three days later I’d heard nothing so I called back. To my annoyance, the original person I spoke to had not followed up the query and had not made a note on the system. The second staff member did call me back and informed me that there was a ‘delay’ with the manufacturer but my order had now been put through as urgent, with the new delivery date being, surprise surprise, within 8 weeks. Although I appreciate the second staff member following up my query, I feel misled. I feel I was told the wrong information to begin with, or there was some kind of administrative error. The fact my query was not followed up the first time was poor customer service. And if there was in fact , a ‘delay’, I am disappointed that SCS do not contact customers to inform them. It feels like once they have your money they don’t care. I have a painful body condition, and if I had had the correct information to begin with, I could have made the informed choice to either not purchase, or make interim arrangements for my comfort at home. Not a happy bunny.”

Helpful Report

Posted 6 years ago

“Never again will we shop with scs ordered September 20th 2018, had our 3rd replacement electric corner sofa delivered yesterday n still it's not correct wrong colour again n the frame for the recliner is twisted again and does not fit flush with the rest of the sofa how hard is it for the warehouse to read an order and get it correct at£2500 per sofa someone needs the sack as I have told the wife they will keep replacing it till we have the correct sofa what we ordered so I would avoid scs if you are planning on getting a new sofa”

Helpful Report

Posted 6 years ago

“We ordered a three and a two seater Settee Brown and Beije colour on the 30th of December 2018, The agreement was that it would be delivered in 13 weeks and we sold our old suite and had to sit on beanbags for another four weeks waiting for it to arrive . It took 17 weeks later it arrived wrong colour, all Beije. SCS said it was the manufacturers fault. They have re-ordered the original three-piece suite and six months later we are still waiting for it. We have not received any communication between ScS and ourselves about when it will get delivered. This has got to be one of the worst companies that I have dealt with in many years. Never again would I ever deal with ScS. I paid cash upfront if I’d known what you people have gone through like myself, I would have cancelled the order and gone somewhere else. I have no choice but to wait.”

Helpful Report

Posted 6 years ago

“They don't deserve even one star. I placed an order for Laminate, it took more than 3cweeks to be delivered. On delivery, the driver left the laminate outside in the rain and it all got damaged.”

Helpful Report

Posted 6 years ago

“Absolutely furious! Within a year our sofa is falling to pieces! We've had three visits to attempt a repair. The third caused further damage! The last report said it is a manufacturing fault. SCS are not interested at all! All their guarantees mean absolutely nothing! We are now having to take legal action to try and get a resolution.”

Helpful Report

Posted 6 years ago

“Had our leather suite repaired 3 times and only just finished paying for it, spray glue and tape seem to be the best they can do, recliners look awful...”

Helpful Report

Posted 6 years ago

“Would give them zero stars .GIVE THEM A WIDE BERTH !!! if I could. Ten months ago I bought the Italian leather range recliner chair and three seater and now the leather is peeling from it on contacting SCS customer service well they were about as much use as a chocolate fire guard, never able to help or resolve. They asked for pictures to be sent in of the peeling which I did only for myself to contact them and a month later SCS said that they is NO FAULT with the peeling kid on leather. Contacted lawyers .”

Helpful Report

Posted 6 years ago

SCS is rated 1.5 based on 1,906 reviews