SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.46

1.5 Rating 1,894 Reviews

10 %

of reviewers recommend SCS

Company Reviews

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Metrics

1.5

Based on 1,894 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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NEVILLE BOWLES

Anonymous

Mrs Rosalind Newton

Sultana Poly

Sue & John

173

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shocking customer service. Delivery now overdue by 3 months. I’ve received two pieces of my three piece suite. When I asked for a refund having waited for 6 months they told me I could only get a refund on the piece which hasn’t arrived and with no delivery date. I set out to buy a three piece and now have a useless two piece suite”

Helpful Report

Posted 3 years ago

“Still waiting fivemonths two weeks. Four delivery dates cancelled at the last moment. They arrange dates which they know they wont honour but because of the small print terms are you are unable to have a refund of your money They are are nothing short of con men! I am a 76 year old single woman and have been met with nothing but rudeness. No apology from the person at Grimsby store when my Grandson took me back to complain.”

Helpful Report

Posted 3 years ago

“I ordered a carpet in October 2020 it was due to be delivered and fitted on 12 November the carpet fitter failed to walk to the front door just shouted from the back gate then drove away. I arranged another fitting, they didn’t turn up finally in the December someone came and ‘fit’ the carpet. It was not flush to the stairs, I complained in writing no response. After hours on hold over various days I went into the local store. I man claiming to be the manager arranged a refit and said he’d call me. No call, I went to the store again and met the manager not the boy pretending to be the manager. 3 months later the carpet was refit, again it was not flush and this time it was fraying in the corners and cut too small in places. After an online inspection a replacement carpet was ordered, it was fit too short and fraying again. Finally this year the carpet was replaced for the second time it’s still not perfect. The customer service has been appalling I’ve had to chase at every stage. Calls weren’t returned, the 2nd inspection report was 6 weeks late and I have not received a call to see if the latest carpet is ok.”

Helpful Report

Posted 3 years ago

“A lot of miscommunication and increasing costs. Job was done but the contractors made a lot of mess on two floors, left a lot of extra carpet for us to clear, fitting was done very poorly , glue is already started sticking out, there is a lot of gap between stair nose and carpet which is disaster waiting to happen. Very dissapointed”

Helpful Report

Posted 3 years ago

“Too expensive and shipping too late”

Helpful Report

Posted 3 years ago

“Would of give you zero if it was there. had some wood furniture delivered, the side board is different colour to tv stand customer service appauling just been told that because its hand made and wooden it will be different colour.told them that the tag on it says furniture village not scs you can tell that it has been varnished by looking inside ,its a different colour will not buy anything else from this company again alright taking your money not bothered that its not what we ordered”

Helpful Report

Posted 3 years ago

“WARNING Worst carpet and sofa place around. Order a carpet delayed it two time. Carpet fitter are self-employed and are really bad at their job. See photos My two chairs I ordered have been delayed twice aswell that's five months now. Customer service never ring you back when they say, so you have to ring them back.”

Helpful Report

Posted 3 years ago

“Had our lazy boy sofa delivered 9 days ago but the recliner wouldn't work so they took it back saying that someone would be in touch in 48 hours. Heard nothing so called again and told I would hear something in 72 hrs, heard nothing again so called them again today and was told the store would call me back and guess what? No call but they still have our money but we have no chair an no one has the decency to even call us back, what ever happened to customer service , none existent at SCS stay clear !”

Helpful Report

Posted 3 years ago

“Absolutely disgusting service, i would not recommend. So many issues with delivery, I still have not received my sofa that was due to arrive 4 weeks ago.”

Helpful Report

Posted 3 years ago

“Repair not carried out timeously or to my satisfaction and refused to refund. Staff doing their best with terrible goods. I wish I had gone to another store.”

Helpful Report

Posted 3 years ago

“If your thinking of getting a new carpet DON'T BOTHER, go somewhere else, unless you want it for Christmas next year! We placed an order in July 2021, we still have not got it completely fitted right as yet. You can't call your local store, only Sunderland, they don't seem to talk to anyone other than email, everyone blames everyone else, its the store, its the carpet fitters, its not on the system, we'll email them, I'm not bothered who's fault it is, I just want what I've paid for, and it wasn't cheap!”

Helpful Report

Posted 3 years ago

“Have very poor experience about ScS sofas. After placing order they couldn't deliver the sofa in 4 months. Finally had to cancel the order as expected delivery was changed few times. Recomend not to buy from them. See facebook complaints about them. Nobody wrote anything good about them. Rubbish company.”

Helpful Report

Posted 3 years ago

“Absolutely shocking!!! I spend over £5k just so they can tell lies about my delivery date. I want the item, but I need to dispose my old sofa which takes time to arrange. My delivery date was delayed, then moved forwards, then we arranged for a future date, then they said its here so you cant change date, then they said they nothing is confirmed but will update me once confirmed, then I get a text saying its coming tomorrow!!! That leaves me no time at all to call anyone to collect old sofa!!! I already pre-empted all of this, but no they had to make life difficult for me!!! Sort your communication out and logistics! Its terrible!”

Helpful Report

Posted 3 years ago

“By far the worst furniture store the UK and probably the world has! These absolute bunch of con artist cowboys take your money for cheap, bad quality products! My sofa has been repaired twice and requires further repairs from a manufacturerfault. They have broken the consumer rights act in which states a timely repair must be made, this has been on going for a year. In addition my rights for a refund less wear and tear have been refused and they want to make further repairs to the sofa! There technician's are inappropriate and unprofessional. They make inappropriate innuendos/ remarks and the last one that was here had zero faith in their products he sat here slating them! Especially the foams seats we pay for! The one before that use almost half a litre sized bottle of wood glue to repair the sofa! Like putting a bandaid on a burst water main! Cowboys. The lot of em. I've been laughed at by the customers services team, called a liar by Dawn and Jenna at HQ who are by no means professional or competent at their job! Dawn out right said if it couldn't be repaired the 2nd time i could apply for a refund. Then told me I cant have one cause she didn't say that whilst laughing down the phone! Sofa is still broken! To demonstrate their further incompetence they had to come out to repair my bowed sideboard, why, cause they'd installed it wrong! Completely ridiculous! SCS the Ryanair of the retailer world, cheap tatty and low quality. Horrendous customer service that will leave you feeling stressed, drained, anxious and depressed becaueneyou just can't get anywhere with them! I will never ever use these money stealing fiends who sell you shoddy damaged unworthy furniture and refused to follow laws or conduct! I have now reported them to trading standards and filed a section75 complaint with my finance company to resolve the issue.Re: S7777-4049984”

Helpful Report

Posted 3 years ago

“Poor services . Never ever get stuff from here . We have to complaint the financial ombudsman to stop they service .”

Helpful Report

Posted 3 years ago

“Previously posted that scs had failed to deliver on agreed date of 28th February 2022 Checked this morning and date put back to 04th April and 3 hours later find now 11th April with no notice from scs or reason Trued to contact them for refund but they now refuse to answer or stay on contact”

Helpful Report

Posted 3 years ago

“Bought sofas in 2017 3 and a half year later they are dreadful would have expected them to last longer cannot even sell them in this state and they weren't cheap my parents have git sifa they have had for 20 odd years that look far better than these obviously better quality than the ones we bought”

Helpful Report

Posted 3 years ago

“Ordered suite late November 2021 with expected delivery 28 February 2022. Since due date nothing but delays in getting suite from supplier with no one at SCS customer service doing anything to address the issues except stating the obvious that delivery is repeatedly put back. Ordered and paid in good faith of agrees delivery but this means nothing to faceless customer service representative who do nothing to address your grievance”

Helpful Report

Posted 3 years ago

“The WORSE customer service from any company I have ever purchased from. AVOID AVOID AVOID!!!!! Ordered our carpets in October for delivery and fitting in January for new house, carpets were never ordered in time so there was a 3 week delay in fitting. Held up other furniture deliveries etc. Offered a £100 good will gesture refund. 7 weeks later, still no refund and now refusing to speak on the customer service line.”

Helpful Report

Posted 3 years ago

“I recently informed the readers of my problems with a £3500.00 Lazy Boy suite purchased from SCS who sell mostly Lazy Boy furniture, I have received a full refund and hope the tips below will help you do the same: 1) Your furniture will probably take up to 6 months for you to get it as it seems that everything is now made in China, but query that with the salesperson. 2) Pay the least amount of deposit as possible. 3) Pay only with a credit card as your provider is just as responsible for refunding you as SCS in the case of faulty goods. 4) An SCS technician will definitely try to fob you off with "wishy washy" reasons why there is not a fault if so do not hesitate in getting an independent inspection done. In my case this was not needed because SCS conceded there was a fault after trying to deny it after their own inspection but it would have only cost me £130.00 and you can reclaim this back if the independent report is in your favour, which it probably will be. Ignore any attempts to have repairs done or a replacement given once you have the support of an independent report in your favour. 5) If the goods are not fit for purpose and you want a full refund but are beyond the 30 day limit after receiving the same apply to your credit card Bank for " Chargeback " as this is valid for 120 days as opposed to the 30 day limit set by SCS in the case of faulty goods. You will still need an independent report to help you with a "Chargeback " claim. 6) If the aforementioned fails go straight to the Small Claims Court and I can assure you that if you have a supported case SCS will settle with you and your Court costs before the hearing date. Hope this helps.”

Helpful Report

Posted 3 years ago

SCS is rated 1.5 based on 1,894 reviews