SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.46

1.5 Rating 1,886 Reviews

10 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,886 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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SCS 1 star review on 22nd September 2025

Anonymous

NEVILLE BOWLES

Anonymous

Mrs Rosalind Newton

Sultana Poly

174

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order a carpet June and still waiting for it they keep getting The order wrong the staff at scs castle vale need to be trand in delling with customers the managegers are totally useless so I will not use scs again they a totally bad company so don't use them they don't contact you and they don't phone to let you how your orders going”

Helpful Report

Posted 4 years ago

“Had a very bad experience with this SCS Farnborough they didn’t do the job properly and I put my reviews on SCS website and they asked me to email @chiefexecutive @scs.co.uk but it’s says invalid email id How can they do that that’s insane and we don’t want the same person to do the job again but they said it’s has to be the same person they can’t replace him don’t know why well we are not happy with his work but they have force and said it will be him not other worker don’t know what gonna happen now omg it’s making us so worried and stress from that store SCS in farnborough Never in my life go to that Horrible store .”

Helpful Report

Posted 4 years ago

“D Marshall. We are having exactly the same problem. We are in contact with the Citizens Advice Bureau who are being most helpful.”

Helpful Report

Posted 4 years ago

“We bought a 3 + 2 seater leather Lay-Z-Boy powered recliner set, delivered 1st February 2020. Quickly established a machanical fault with the 2 seater. Their technician came and confirmed that the whole action needed to be replaced in March 2020 as it had a manufacturing fault. Told not to use the sofa as the whole side has dropped and is pressed against the floor. They very quickly pointed out that as the fault has been reported more that 30 days from delivery, we cannot reject it. It is now October 2020, and they refuse to confirm when we can expect them to rectify the fault. We are using section 75 of the consumer credit act to either force them to rectify within 21 days, or come and collect the sofas and give us our money back. ScS customer services are the most woeful, frustrating and just plain ineffective "service" department we have ever dealt with. AVOID ScS at all costs.”

Helpful Report

Posted 4 years ago

“We bought two carpets from SCS, one of which had a visible defect in the pile which I reported within an hour of the fitters leaving, supplying a photograph as requested. After several emails that got no response and two subsequent phone calls to their so-called 'aftercare' people, in which we were told they would contact the manufacturer and get back to us, we are still waiting for a response after two weeks. What the manufacturer might say is irrelevant - SCS supplied the defective carpet and are in breach of the Consumer Rights Act. Their total failure to communicate suggests they couldn't care less once they have your money. Don't give these cowboys your business.”

Helpful Report

Posted 4 years ago

“I would not have even rated them 1 if there was a choice of 1 or minus. They don't inform customer that you are not allowed to cancel your order and they don't verbally or give you written figure of the cost ie glides etc. Why would I want glide for stool costing £40 when if can lift it . I tried to cancel my order within 2 hours I was told that I could not because allegedly the manufacturers have started to build the sofa. What a load o bull. The Manager in Dartford store is rude, abnoxious and a liar. Had heard how of how many unsatisfied customers there are. Stupidly i was trying to prove them wrong. Legally you have the right to have 7 or 14 days cooling off period but this is the only way SCS traps customers.”

Helpful Report

Posted 4 years ago

“No customer service delivered my £5000 sofa didn't unrap it or put it together sofa damaged thay will not not answer the phone. had to dive 25miles back to the store. aragant and no help. Never again”

Helpful Report

Posted 4 years ago

“Ordered carpet and wanted to include passage but was told it couldn’t be done as manager was to busy to work out a price so unable to get it. SCS phoned to say carpet would be fitted today first thing came back from holiday early to get furniture out of rooms no carpet fitter arrived unable to contact SCS by. Phone texts or emails my advice would be avoid. At all costs especially the hull branch do not use they talk a good sales pitch but don’t deliver”

Helpful Report

Posted 4 years ago

“After carpet was fitted we found damage to walls where plaster had been damaged - carpet not fitted properly - not stretched enough before cutting - it bubbles up in several places - 6 months later we are still waiting for job to be fixed - terrible service and attitude - will never use them again”

Helpful Report

Posted 4 years ago

“This is a lying unscrupulous company. Sold me flooring and arranged weeks ahead for fitting .on the day no text so rang and on list .3pm no show so rang back and said my fitting cancelled because this scummy company got a full house fit so cancelled without telling me. My son and I were self isolating the following week as he was due to have serious valve and artery heart surgery so they promised next day then cancelled as didnt have the flooring. It took nearly a week later and was difficult to sort out with self isolating. Fitter said he was leaving as they are as dodgy as they come blame game never them . Shocking customer service and a totally unscrupulous company PLEASE AVOID like the plague”

Helpful Report

Posted 4 years ago

“Never again! Carpets laid last November - 3 out of the 5 styles we chose are defective and need to be replaced. The third carpet was only surveyed and confirmed faulty a week ago and without any contact from the aftercare team, fitters turned up expecting to replace that room while doing the others! As for the sofa, cushions lost all their shape within 2 weeks of having them, currently having to plump up about 3 times a day just so they look kind of ok although no point as they are flat again the second you sit on them. Customer service.......doesn’t exist! Would not buy from them again. Wish I had read previous reviews first before buying.”

Helpful Report

Posted 4 years ago

“Worst service I have ever received, firstly we did not receive order confirmation email as they did not take down the correct information, secondly when we finally got the email after holding for hours on several days we got the emails but with the wrong dates agreed for the carpet to be fitted, when we contacted the store, they cancelled that date but did not get back to us with alternative date, we then had to contact them again after being on hold again for over 40 minutes, they then confirmed another date after I had to visit the store, during this visit we were told they had no carpet fitters to fit the carpet but they still continue to sell carpets and promise fitting even though they have no fitters. After the second cancellation I informed the flooring manager Lee that I expected another date confirmed today, I did not hear from him for several hours, so finally I had to call customer service line again on hold for nearly an hour, was finally put through to the store Lee informed me that he could not confirm a date, so I if the regional manager would conta6me to discuss, he called me back and said that the regional manager could not contact me as they were to busy !!! I then informed him that I would be cancelling my orders for both the carpet and SOFAS, where he then informed me that we could not cancel and that we would be sued if we did. This is the worst company I have ever dealt with. Please do not use. The store in question is the Purley Way branch in Croydo”

Helpful Report

Posted 4 years ago

“Sofa had a clicking noise when delivered When you sit on it you slide into the arm of sofa SCS won’t change it Never have I had such rubbish in my home .. please don’t waste your money buying from them”

Helpful Report

Posted 5 years ago

“STAY AWAY!WARNING! Where to start but I'll make it in a list for simple reading: 1-flooring ordered with wrong doorbars sent. 2-received contract which was incorrect in fitting costs. 3-had to pay double fitting costs as SCS totaled the wrong fitting price! 4- waited three months to get flooring fitted. 5-had to rearrange fitting dates as they had no stock after ordering. 6-had to get another fitter as the fitter they recommended was verbally rude and abusive. 7-had to chase refund for additional fitting fees that we were quoted contractually wrong. 8-bad blasay service from manager. 9-had to go into Croydon store four times to project manage staff 10-constant emails to store and HO with no outcomes 11-WORST EVER !”

Helpful Report

Posted 5 years ago

“Customer service or should i say what cutomer service. contacted them over a week ago still waiting for someone to get back to me. Store staff at Pasiley Branch not much better”

Helpful Report

Posted 5 years ago

“ Reviews About ScS SofasReviews 232,224 • Excellent 4.7 www.scs.co.uk Asking for reviews See business transparency Reviews Write a review Excellent 82% Great 12% Average 2% Poor 1% Bad 4% Filter by: Rating English Mr H 1 review 2 minutes ago Invited Don't bother.. Don't bother... we signed but we're still undecided and told we had 7 days to change our mind. So we thought we had 7 days to cancel. They DO NOT tell you otherwise. My partner started to feel unwell and left the shop to sit in car i was starting to feel groggy. so I signed thinking if we didn't want it we would straight away cancel. A few hours later we got more poorly went and got tested and sad to say we have covid 19 hence the rush in store when we started to feel groggy. I tried to cancel 6 hours later sent numerous emails and phone calls to be told no they didn't imply we could cancel, which they did. And we were buying this £4000 couch weather we liked it or not as we signed doesn't matter on the circumstances unless someone died or got sacked which they would want proof. My partner and I are now quite poorly and stressed and just stuck with it. No1 wanted to help and the emails I got in reply were quite snotty. Never have I been treated in such a way by a company. And never will I ever go near them again. The fact our father bought a sofa which totally peeled after few month should have made us stay away. They ignored his calls to he's stuck with it. We were assured in store this was a one off and needed to sign. When I got back and read reviews it's not a one off at all..”

Helpful Report

Posted 5 years ago

“Brought carpets from scs took day of work and they cancelled fitting.Got another date which was meant to be today and they rang and cancelled yesterday.... what is going on with these people my. Brought carpets for whole house and a three piece suite......Definitely thinking about cancelling the whole lot now and going elsewhere”

Helpful Report

Posted 5 years ago

“Poor quality products that are massively overpriced compared with the other sofa shop a few doors away. Aggressive commission based selling of unwanted add ons and when we tried to cancel our order we were treated with rudeness and disdain. Unfriendly , unprofessional and unhelpful. I would definitely not go back and will tell everyone I know not to use this shop. Rude, rude rude.”

Helpful Report

Posted 5 years ago

“The price was great for my new sofa,I was given the hard sell and assurance that the sofa would fit in my front door ,apartment but guess what it didn't,for 3 hours it was left on the doorstep in the rain until some other driver came to pick it up.Then came the attempt of taking it apart and putting it together in my apartment a week later l add,the cushions don't fit,the back of my sofa is stitched together appallingly .weeks later ,12 hours of my time trying to speak to people about this ,having to repeat myself time and time again because they keep passing me over to some other idiot to resolve the issue,I'm so very angry with such poor and inadequate people whom personally don't have a clue what they are doing.18 weeks I placed my order,I'm finding my sun loungers more comfortable would not recommend this company at all its appallingly customer service.”

Helpful Report

Posted 5 years ago

“Paid £3000 for a sofa and started to.look tired and worn after a few months.We had an insurance police forces on us in store.(castle group insurance)They refused to pay out coming out will all.sorts of excuses.We are now putting in a claim through the courts. Avoid buying from SCS at all costs”

Helpful Report

Posted 5 years ago

SCS is rated 1.5 based on 1,886 reviews