SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.46

1.5 Rating 1,876 Reviews

11 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,876 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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NEVILLE BOWLES

Anonymous

Mrs Rosalind Newton

Sultana Poly

Sue & John

173

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“God I wish I had read the reviews before I ordered my carpet from this company like others it should has been fitted 3 week's ago. The y gave us another date and I got a phone call from a guy called Liam saying the fitters couldn't fit it for another week. They have done nothing but lie to us sorry scs but you had picked the wrong person to mess around”

Helpful Report

Posted 4 years ago

“Do not purchase anything from this company. From Customer Service to after sales a shambles and do not care about consumer or consumer rights .i would think there should be a minus star rating here . Ongoing battle with them regards faulty sofa only two months old.”

Helpful Report

Posted 4 years ago

“ScS sold me insurance you know the usual high pressure sales at the point of purchase. This is sold via a third party and ScS wash their hands of it when the company Cadtledean refuse to comply with the policy. Strangely we were thinking about Carpets absolutely no chance now. As others have said it's all about sales nothing about the customer. I am thinking about direct action to earn others.... My store was Staples Corner... Steer clear...”

Helpful Report

Posted 4 years ago

“Never, ever use this company. They are the worst company I have ever dealt with. I ordered two Laz-y-Boy leather armchairs and a sofa to match on May 23rd last year, the first day the shop reopened after lockdown. I was told it would be here beginning of September and it arrived in October. After a couple of months the sofa and one armchair became very uncomfortable and sagged, I sent photos to SCS head office at the beginning of January this year and someone eventually came to have a look on March 1st. I was told that new parts had been ordered for them and they would be here beginning of April, nothing turned up, then 17th May, still nothing. I sent another email and got a phone call saying definitely the following week, still nothing. This is now over 4 months since I first reported the fault and nothing has happened so I then said I wanted a replacement or refund. I was told I could choose new furniture so we want an ordered it on 8th June, another Laz-y-boy which I didn’t really want. Three weeks later I got a phone call saying that I could go and order new furniture and I told the lady on the phone we had done this three weeks ago, but she had no record of it. I heard nothing else and tried to ring back but when you call the shop number you get the head office in Sunderland, it is impossible to phone the actual shop. I held on for over 25 minutes with no answer so tried again later. After 15 minutes wait again I got through and was told they had no record of an order. I then visited the shop again and they still swear they had ordered it all so I asked for a copy of the order which was then written out by hand! When I got home and read the order there was no armchair on it so again I had to return to the shop as ringing them was useless. Nobody ever gets back to you or lets you know what is happening and nobody even seems bothered. I got really annoyed now and said I wanted a refund. I was told they would get back to me, yet again they didn’t. Eventually I got a call about a week later and was told I could have a refund. Out of the blue a week later I got a text saying they were collecting the furniture the following day and they would ring for my card details the next day, of course they never did. I rang them and was determined to hold on no matter how long it took to get my money back. after 30 minutes I got through and got a refund which I don’t believe I would have got had I not phoned them and insisted. Terrible, terrible company to do business with, avoid like the plague. If I could give them zero stars I would.”

Helpful Report

Posted 4 years ago

“Put it this way. 16 houses on my estate moved in within the same week. I was the only one who went with SCS for carpets and I am the only one still without carpets. Therefore I will can’t move into my home. The sales team genuinely couldnt care less about you and will tell you random dates your carpet is meant to come. When it doesn’t come they don’t contact you or advise you what the heck is going on. When you do finally get through they give you another random date. I think I’ve used 5 days of my annual leave thinking that my carpets were coming. I would avoid using this company and go to a local carpet company instead.”

Helpful Report

Posted 4 years ago

“Ordered a 2 sofas one being a sofa bed ordered December arrived 15 June! OK I understand pandemic, but 6 months?? Then just when I thought all.was good, used the sofa bed and it's bent! Not from sleeping on but sitting metal it's is so very thin it's never going to last! Not worth the money at all and been on hold for 15 mins this time, have up the other 2 times. The sofas aren't 1 month old yet so I do expect them to replace it!”

Helpful Report

Posted 4 years ago

“I’ve read some very disgruntled reviews on here and in the main it seems most people only want to leave a review because of a bad experience. Today Joshua from SCS slough has restored my faith in human nature. He was extremely helpful and has resolved the issues that I had with my new furniture. I am now really happy with my purchase and would like to make sure that SCS are aware that it is purely down to the way he dealt with the situation. Joshua I am very grateful. Thankyou !”

Helpful Report

Posted 4 years ago

“We ordered a sofa, loveseat, chair, and footstool on February 4, 2021. Delivery was promised for May 11. The same day, we received a text saying there was a delay. The order was subsequently delayed FIVE more times, with one kind of bs excuse after another. We cancelled our order and were able to purchase furniture from another company who delivered in less than a week at a better price! I don't know how this company stays in business. Customer service is horrible. I will NEVER buy anything from this despicable company again. Avoid at all costs. The only thing you can count on from SCS are excuses.”

Helpful Report

Posted 4 years ago

“I Bought my 3 piece suite in February 2020 cost over £2,500.The furniture seats are rock hard, they are so uncomfortable I've had to buy myself a small chair to sit on!! The Aftercare Man came out to inspect the furniture and agreed it was too Firm and uncomfortable, he said he would put in the report to SCS ( he said hopefully they will put softer filling in (as I paid insurance for aftercare when I bought my furniture I thought this would be covered by that? I received a phone to say it's not covered! Giving me the option to buy from them the softer filling (basically its what is in scatter cushions)I paid £201.68 on the 2nd May 2021 for 4 soft cushion inners, ( rip off) they emailed me to say to wait for message from them with the day the aftercare team upholsterer/person will call out to ''fit" the seat cushion inners ! Still waiting 10 weeks later (No Show! I would highly "NOT RECOMMEND SCS " it's a cowboy of a company.”

Helpful Report

Posted 4 years ago

“Never again . Ordered a carpet for all way through my house a new suite on the 26th December 2020 as you can guess I.m still waiting and it's now the 4th july. They were supposed to come out on the 27th December to measure up for the carpets but never turned up. After numerous phone calls and trips to the store they finally sent somebody out in april. They then said another 3 weeks as the size of the carpet was not available. My suite has been with them since may in storage as the carpet has still not been fitted . The manager was ringing me back 3 weeks ago I.m still waiting. Their customer service is absolutely appalling they don.t deserve custom. This is the Doncaster branch.”

Helpful Report

Posted 4 years ago

“very bad experience I bought a carpet for a two-bedroom house I agreed to install the carpet, and the appointment was a month later Two days before the appointment, they called me and apologized that they could not install the carpet on time and that they wanted another half a month or that I search for someone to install the carpet for me And after I found someone, they delivered the carpet in one piece, and it needed 4 people to carry it, and there was no place to cut it, we had to carry it to a nearby park until we cut it, The whole piece was damaged and looked bad and dairty. In addition to the expensive carpet price and low quality I don't know what to say but I advise anyone not to experience what happened to me”

Helpful Report

Posted 4 years ago

“bdc-363-536 simon f and jack b were brilliant i give them 5 stars all day long thx to those guys”

Helpful Report

Posted 4 years ago

“Do not order from SCS! I chose SCS as I went to visit several places that day but couldn't commit to the date we needed the carpets by. SCS promised us we would have fitted by our date. We got told our carpet would he delivered in 20/6 and fitted following week. I heard absolutely nothing do have been into store to visit the sales guy who promised us the world and all we've got is Sorry, sorry, sorry if you want to cancel you can cancel. Don't promise or lie!!!! Totally ruined the moving in process!”

Helpful Report

Posted 4 years ago

“Absolutely avoid at all costs!! I chose SCS as they had a range of sustainable carpets! I placed my order on the 16th May and I am still waiting for a fitting date! I was told that my carpet would be delivered on the 11th June and fitted the following week. I heard absolutely nothing and I have been spending every day on the phone to them for the past two weeks trying to get an update! No one ever calls your back, Emails are not responded to and now it looks as though they've lost my carpet! No one has a clue where it is!! I tried to cancel my order as I am really not happy spending over £700 on something that at this rate I won't receive and low and behold they couldn't get through to anyone to cancel the order. I've called again today to be told that the warehouse manager is chasing this and I should have an update by the end of the week. Which to be honest I'll probably have to chase.... The service is dismal and the store are absolutely no use! Considering that this is only one room of the four that we were planning on doing they’ve lost themselves business with this dismal service Don't waste your time!!”

Helpful Report

Posted 4 years ago

“***Warning****This company are a complete and utter shambles. Do not buy from them. We ordered the first of what was going to be 3 orders from them. They came out and measured up and told us we would hear within a couple of weeks regarding a fitting date for our carpet. We paid them in full up front then waited over 2 months with no contact from them whatsoever, in fact we had to keep trying to chase them and it takes over half an hour to get through each time. Their customer support are very bad and tell lies to you to get you off the phone. we were told so many different stories about when our carpet would be delivered and each time it was a lie. They promise to call you back and never do. The last straw for us was when they said they had lost our carpet after the manufacturer delivered it to the SCS distribution centre. Their story was that it was due to be delivered to them on the 4th June but because it was delivered on the 31st May(early), the delivery was rejected at their distribution centre and sent back to the manufacturer. They then said they could not find our carpet and would have to email the centre to look for it. but could still not give us a date. They have eventually given us a refund after a lot of chasing and phoning but they have now also lost future orders for other rooms and our sofa replacement, we will go elsewhere. Do not buy anything from this company. We will NOT be ordering from them again. if you want a good professional service then avoid SCS”

Helpful Report

Posted 4 years ago

“If I could give 0 STARS I would... I generally have a lot of sympathy for companies during the pandemic situation but honestly felt SCS used this as an excuse. If you are considering buying carpets from this place no matter how much discount and promotions they offer please avoid - I wish I went with a more local company and got the job done quicker. I waited since October 2020, yes October 2020 to have my carpets installed, SCS made so many mistakes honestly it cost me a fortune taking time off work, sorting childcare it actually stressed me out. I was promised around Feb/March for the carpets to be delivered, moved to April, then May . May being only part delivered (apparently the carpets for one bedroom was not quality checked) then fully completion carried out in July. There was a constant excuse every time and please be aware SCS was not considerate in any manner, they do NOT care about you just your money. Anyway, this was my experience and I won't be using them again!!”

Helpful Report

Posted 4 years ago

“Had a faulty carpet installed, should have been replaced but they then lost the carpet in the warehouse. No phone call or communication at all to inform us of this despite us having to clear the whole area for the carpets replacing, we have had no further communication at all from the after care team despite us sending over several emails and numerous calls. We have now resorted to having to go to store where the manager tells us he can’t do anything!! So we will continue to attend store each day until this is resolved”

Helpful Report

Posted 4 years ago

“Avoid this company like the PLAGUE!!! Ordered a dining suite last Sept. 2020 and after 9 months of false promises, faulty goods, delays after delays after delays after false promises after lies.... just been told another 2 months to wait. Thanks but no thanks scs, your company is the worst I have EVER dealt with and the only thing that would be good about SCS is if they disappeared off the face of the earth so no other customers had to suffer at the hands if your total incompetence!”

Helpful Report

Posted 4 years ago

“Terrible service. Please do not put yourself through the hassle of ordering carpet from SCS. Zero customer service and my staircase still only has half the steps carpeted after nearly 2 months of waiting. Cannot get hold of the store over the phone. Fitting has been pushed back several times. Furious is an understatement.”

Helpful Report

Posted 4 years ago

“Is it possible to leave no stars?Avoid using this company.Terrible customer service.Ordered a carpet,was not told about delivery charge and told fitting was free with underlay.We worked out how much carpet we would need as we measured carefully before going to shop.Was surprised therefore when the surveyor came and measured and said we needed bigger carpet than we had measured.At no point were we given an itemized bill or invoice.I managed to take a quick picture when surveyor was showing me details on his tablet.We went back to the shop to ask to see the original copy of our order that we signed for to be told they don't have them!After discussing the details we asked if the manager could call us the next day to explain the costs etching and to email us copies of any paperwork relating to our bill.Not surprisingly he didn't call,so we made another trip to the shopto cancel the order.The manager was sitting at his desk and never even questioned it just took our details and said someone would contact us regarding the refund as he couldn't issue it.Several days later nobody had been in contact and I contacted customer service who said the store manager had not requested the refund.I was not happy and asked for it to be done immediately.Another several days later no refund has been made and I can't get in contact with anyone at scs. I'm now looking to contact citizens advice to find out how to proceed.Dont buy from scs,trustpilot only show a very few good reviews,but you will find hundreds of bad reviews on other sites.”

Helpful Report

Posted 4 years ago

SCS is rated 1.5 based on 1,876 reviews