SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.46

1.5 Rating 1,876 Reviews

11 %

of reviewers recommend SCS

Company Reviews

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Metrics

1.5

Based on 1,876 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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NEVILLE BOWLES

Anonymous

Mrs Rosalind Newton

Sultana Poly

Sue & John

173

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not happy at all ordered and paid in full for a corner sofa at end of may still no delivery comfomation as of end of September, think they should pay a compensation”

Helpful Report

Posted 3 years ago

“Worst company ever! Avoid at all costs. Bought a 3 and 2 recliner chairs on 29/12/2019, which was eventually delivered last June 20 ( seriously delayed by Covid - fair enough) One recliner was dropped out of the delivery van, which ended up with the metal frame being twisted. To be fair, SCS customer service called the same day to arrange an appointment to have it checked. We were well impressed! Then it all went Pete Tong from there. 3 visits later and it’s still not fixed. Technicians come and take photos and don’t do anything. The leather in the seat has now become baggy as the seat foams have partially collapsed because of the old frame being twisted. Frame took months to replace ( by a subcontractor who struggled for over 2 hours and didn’t manage to fit it correctly) and now the seat doesn’t open/recline fully and the leather is still baggy. The technicians tell us they can only do what’s in their iPads and head office haven’t logged the fault ( despite telling them 3 times) but all technicians have all verbally agreed it has to be reupholstered - our neighbours at witness as they were in one day when the technician appeared…. This one was sober! The most recent technician turned up absolutely reeking of alcohol and still clearly very drunk!!!! Spent the whole visit complaining that he was feeling really unwell - no you’re hung over 😡😡😡 despite SCS telling us about Covid expectations, he rambled up, no face mask or hand sanitiser, then asks to use our bathroom - needless to say was sick! 🤢🤢🤢🤢 He shouldn’t have been driving let alone working. Sent an email of complaint to head office right away, received a reply stating would be back in touch 3/5 working days, heard nothing. Resent, got another reply… guest what? Heard nothing - laughable. The show stopper happened today though. Got a telephone call late SUNDAY afternoon 😳 with the advisor telling me that they hadn’t received my complaint emails after me asking (bearing in mind both had been acknowledged) and the last drunk technician has kindly reported there is absolutely nothing wrong with the recliner. He needs to go to Specsavers - mind you, he was still drunk, so I suppose anything would look good to him! I have now been advised to contact our finance company - SCS told me that, I didn’t suggest to go to arbitration. It’s going to be an expensive business for them as the camera doesn’t lie! ( photo of the chair is my profile picture) Utterly disgusted and fuming! They have the cheek to send a drunk idiot to our house, then he submits an inaccurate report which causes more hassle. Honestly will never buy from SCS again. Nearly £900 wasted. Was going to pay in full in cash but so glad we chose to opt for finance for the added protection. Note this wee tip guys - it’s invaluable! So, in lieu of SCS seemingly shirking full responsibility, it’s over to Hitachi Capital. …. Unless of course an SCS manager reads this and decides to eventually do the right thing! Come on SCS - it’s time to stand up and be counted! Oh! And don’t send a drunk technician 😡😡😡😡😡😡😡😡”

SCS 1 star review on 19th September 2021

Helpful Report

Posted 3 years ago

“I cancelled my online order within minutes as the delivery time was too long.y You need to pay upfront before getting an indication. 3 weeks later I have not had a penny back. They admit was their error but i am being charged interest on my credit card for nothing. They just fob you off.....beware when ordering online”

Helpful Report

Posted 3 years ago

“I have just spent 9 days working for them in their delivery call centre. I have never worked for such an unprofessional company. I asked the managers to keep the swearing and noise volume to a minimum when I am on the phone. and I was told that's how we work The day after I left they brought a new thing in that mate that ever changed of delivery has to be authorised by a manager which is most calls which create delays and more anger. so many of the deliveries were very late. The main manager Chloe never once spoke to me in that 9 days even though it's a small room. They found out that I was leaving so they sacked me to save face with the agency as most of the agents only last a day or 2. I hope the managers go on staff retention courses. and finally, the reviews are mostly good on here because the store gets them to do a review in store but that before SCS mess up with the delivery. I could say more but I will leave it at that.”

Helpful Report

Posted 3 years ago

“Very good attention at the store in Waterlooville - knew how long we would have to wait and they were true to the expected delivery date.BAS-053-059 Lee and John arrived at expected time and made a perfect delivery with no fuss and bother. Well done ScS.”

Helpful Report

Posted 3 years ago

“Told deliver date stated in all day was told 12 3 phoned told 3 till 7 phoned told 7 9 Friday didn’t arrive until tue as they going to deliver next Friday I told I would cancel it and deliver it on Tuesday the cleaning material gave me was for cloth seater not a leather on the phone for half hour told I will get it on Friday still waiting phone back told they have none left good not give a day when they are coming in”

Helpful Report

Posted 3 years ago

“Still waiting for sofa, 5 months!”

Helpful Report

Posted 3 years ago

“I have been waiting since 10th of May 2021 for 2 sofas. I was not told untill all the paperwork was completed that there was a 10 to 12 week wait. I am still waiting ! and not happy as my room was decorated in April ready for the new sofas.”

Helpful Report

Posted 3 years ago

“very poor service, on the purchase date they lied to me saying that the sofa set I ordered will be ready in 4-5 weeks. When received the contract in email, it was stated that the delivery is approximately 8 weeks. It is now 4 months passed and Items are yet to arrive. They also lied to me about the guarantee offered for the foam, they said it comes with 10 years guarantee, while in the contract it states 1 year. Chased up this order so many times, each time the staff gave promises that never stick to. It is now 10 days that I am trying to cancel the order, but they do not respond properly, in the past 3 days they completely ignored my emails and phone calls.”

Helpful Report

Posted 3 years ago

“Misleading, incompetent and rip off prices- best way to summarize my experience with them.”

Helpful Report

Posted 3 years ago

“Absolutely joke of a company. Must of e mailed dozens of times and they don’t reply. The odd time they do , it’s to say store manager has been trying to phone me which he never did. Paid deposit on carpet and sofa and due to delays and lies asked for refund. Store manager said no, I have been contacting customer Service by e mail regularly since May, yesterday got a call to say they are processing my refund which is now in my account. The strange thing is I then got an e mail saying store manager can’t get hold of me to tell me he refuses my refund. What an idiotic company, left hand don’t know what right hand is doing. At least I got a refund but would never ever use or recommend this joke of a comoany”

Helpful Report

Posted 3 years ago

“Ordered mid June with the promise of an install 3rd week in July, delay after delay means currently the carpet will be received Sep 14th who knows how long after fitting will be. There is a known issue with this supplier I have now been informed so clearly I was given an unachievable date of install just to get my order. Currently talking with trading standards and urge others to do the same.”

Helpful Report

Posted 3 years ago

“Terrible. A long delay, followed by a last minute price increase, followed by two failed deliveries/fittings (flooring). Please please please don't use this company. Bought from Hull branch, pricing very unclear. I question the legality of how they price their products too. Misleading.”

Helpful Report

Posted 3 years ago

“Not comfortable to sit on gives you a bad back”

Helpful Report

Posted 3 years ago

“Absolutely terrible my mam who is a pensioner has waited 3 month for carpets fitted and they still carnt tell her when.. my son also is waiting for sofas that's been months and they have been put back. We are going to see how we stand about getting money back.. not happy”

Helpful Report

Posted 3 years ago

“Terrible service I waited over three months for delivery constantly ringing change the dates to many times .customer service was a joke I highly recommend to stay well away”

Helpful Report

Posted 3 years ago

“Don't buy the sofa . i see the sofa in shop last month , the shopkeeper said this can deliver at 2 week and need to full paid + delivery cost . however at first delivery day , item was not send to my home , i call the CS , they said this change to 1 week later , and i wait 1 week more ,before the day of target day , i got the SMS and reply the delivery day is cancel . i phone to CS again , the CS said need 2 more day to internal check , however 1 more week no body reply to me , cannot refund , cannot get the Sofa. Just take my money. If you full paid , no body will follow up and give the item to you , so honesly speaking Don't buy anyhink in SCS !”

Helpful Report

Posted 3 years ago

“Furniture arrived on time and delivery men friendly and very helpful well done”

Helpful Report

Posted 3 years ago

“Excellent service arrived when they said they would polite and efficient deliver6 men were Hasnet and Nick”

Helpful Report

Posted 3 years ago

“Bought a expensive gplan two seater and three seater sofa s ,not happy , technical came out no joy , technical support from gplan came out still no joy complete waste of time do not buy of this company after sales service is non existent been totally ripped off ,wasted £2700 and SCS and gplan are not bothered , Bought from South Shields branch ,go elsewhere”

Helpful Report

Posted 3 years ago

SCS is rated 1.5 based on 1,876 reviews