SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.46

1.5 Rating 1,852 Reviews

10 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,852 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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169

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought the drake sofa and cuddle chair June 2023 costing me over £2000 after 6 months I began getting white sticky patches on the chair .they sent someone out to look at the furniture and he also pointed out that it was on the sofa as well he done nothing only asked me if I had contaminated it myself I’m 72 years old I haven’t heard from them since they came out”

Helpful Report

Posted 1 year ago

“My wife and I spent over £2000 on this Two Seater Sofa, Chair and footstool In August 22 (Six Months Ago) We thought it would get more comfortable with time. Not so and subsequently my wife has had to visit the GP with a very sore Tail Bone at the bottom of her spine from sitting on the couch, the chair that I sit on isn’t very comfy either. What is going to be done about this ? I will take this to every Social Media. Data Base in the UK plus, I am also going to speak with Raw Deal as well . We are both disabled pensioners age 67 and 69 and cannot afford to be throwing good money away just to make ourselves unwell. I will give SCS a chance to make this right before I take it further Regards Alasdair & Hilary Davie Cove Bay Aberdeen”

Helpful Report

Posted 1 year ago

“5months wait and still counting.. Ordered suite in August delivery early December..December told delivery in January..now told our order was cancelled but by who nobody knows..manufacturer has no fabric..delivery date unknown……disgusting customer care”

Helpful Report

Posted 1 year ago

“After paying almost £4000 for two sofas from a lovely salesman in the showroom in Dec 2022, we feel very let down by after sales/warranty side…had issues within 4 months and company not prepared to do a thing even though a technician said that the seat had definitely gone defective and he would order parts, his manager overruled him and now we are having to take the matter further, following months of calls and emails, extremely deceitful behaviour from warranty company. We waited four months for delivery as well. Never buying anything from SCS again and will be warning everyone we know.”

Helpful Report

Posted 1 year ago

“My sofa has developed a fault whilst still under guarantee but I cannot get them to even consider having a look to recurve fault unless I pay a call-out fee The quality of the furniture is abysmal avoid this company at all costs if you do happen to buy from these do not pay for installation as I did and had a delivery driver putting furniture together whilst openly stating he didn’t have a clue what he was doing so I ended up with chairs with legs fitted back to front”

Helpful Report

Posted 1 year ago

“Bought a 3 seater and a 2 seater from these cowboys after a few weeks the cushions on the 3 seater caved in .After getting in touch with scs they sent someone out to have a look at it and decided it was not a Manufacturer fault and are not prepared to fix it and said I would have to pay £500 to put it right. Do not buy from these people customer service terrible Avoid Avoid Avoid”

Helpful Report

Posted 1 year ago

“In February 2023. We ordered a lovely sofa for our holiday home. A home that is privately used and not rented out. The sofa was delivered in April 2023 - Within 4 weeks, cushions had split and the staples that hold the material under neath had come apart. The sofa had been sat on twice. Many phone calls later and an incredibly sarcastic and unhelpful male advisor, a refusal of help re repair dates. I have had to go to the ombudsman who has taken on the case. We are now in November 2023 and we have now had our brand new sofa repaired but still no sign of the agreed compensation”

Helpful Report

Posted 1 year ago

“I don't normally write reviews but on this occasion I feel the need to...I had my hallway carpet fitted...I was told to take up all the old grippers on the stairs and landing, otherwise they would not fit the carpet, My grippers were virtually in great order but i ripped them up which took some effort...The two men thst came round to fit the carpet established at the time of fitting that I was single (women on her own)and did a rubbish job of fitting carpet, no grippers, not much glue as carpets lifts...I complained to SCS and guess what, they wanted to send the same two guys back out to me to put it right...I felt uncomfortable with this, these guys even tried to sell me carpet from back of their van for other rooms in the house....I won't use them again”

Helpful Report

Posted 1 year ago

“The seat cushion is not of satisfactory quality. Had an upholsterer to have a look, he said that the foam was of poor quality, and should be replaced with a foam with a 30.35 ILD. They replaced the foam with the same poor quality. I complained again this time the technician said, they won't replace the foam with a better ILD as this is what I payed for. I Disagreed with the decision, he then said that he will put in his report that the chair had no faults. I would like to point out that the chair in the showroom was of far better quality. I have to be the biggest Sapp on the planet paying a total of £870 for a chair that is worse than the one I gave away.”

Helpful Report

Posted 1 year ago

“Went to my local SCS today at silverlink Wallsend the sales man on the floor would not leave us alone to look and make our own decision he drove us out the door because he was so pushy”

Helpful Report

Posted 1 year ago

“Bought 2 G Plan sofas which still smell 6 months after delivery. I have raised the issue 3 times, received a visit from a technician who advised he never smells an issue. In my opinion they are charlatans!”

Helpful Report

Posted 1 year ago

“Poor customer service. After care waste of time, wife rang wrong number but was transferred to after care, no answer 50 minutes. rang further twice same result. Asked for a call bk twice. Both times called and hung up. 3months old felix 3 seater power and power chair. Stuck in upright position, there is power to the chair but no operation from buttons. Even called at local store Drakehouse sheffield. No help there either. I wish I'd gone to Dfs. 🙄. Poor customer service when it comes to aftercare. I assume I'm going to have to make yet another phone call.”

Helpful Report

Posted 1 year ago

“Had our settee 4 weeks and leather has stretched so much you can't get comfy on it. Think it is called puddling. It's absolutely dis gusting that SCS won't do anything about it. Its like sitting on a very lumpy cushion. The leather is stretching all over the settee.”

Helpful Report

Posted 1 year ago

“Just had carpet fitted, the fitters say it is faulty as it is coming away from the backing. Have rung Scs and have to send pictures. Very disappointed as not a cheap carpet and will have to go to trouble of moving all the furniture again. They say that someone will be in touch, I hope this is settled quickly.”

Helpful Report

Posted 1 year ago

“Absolutely and totally unsatisfactory service from ordering to installation of our carpet,we ordered living room and stair carpet from scs Ipswich we paid in full received an email with wrong carpet quoted on order,to be fair I should of cancelled at that point,rang scs they assured me it would be the right carpet and it was an error,when carpet was to be laid carpet fitter rang to say the stair carpet had delaminated but he came and laid living room carpet which was ok,rang scs to find out when stair carpet would be here they said needed to reorder 6 weeks later it was ready arranged a time for fitter on the day carpet fitter rang said van broke down and he wouldn't be coming to be fair he came on the Saturday to fit it,next day my daughter cut her foot on inspection all the spikes are coming through gripper rod rang carpet fitter he said he would come back never has-so there you have it very poor service, customer service are very poor,regret the whole experience. Please be warned I may have been unlucky but reading other reviews sounds like this is the standard.”

Helpful Report

Posted 1 year ago

“Waited 4 months for our sofas to arrive (10 weeks overdue) they arrived today one of the sofas had a rip down the side the other had a foot long black mark on one side both had to go back . I wish I had read all the 1 star reviews on trust pilot before I set foot in the SCS store never again will I buy from SCS”

Helpful Report

Posted 1 year ago

“Went along to my local scs to find a good quality solid sofa and chair the saleswoman recommended the Griffin range stating it was a good investment and would last many years. On inspection in the shop it was good solid high sofa but when delivered not the same quality within 3 days of my partner sitting on sofa the seats had gone soft and he felt as though he was sitting on the floor and struggled to get out of seat. I paid £2,600 for something that can't be used because its uncomfortable to sit on.”

Helpful Report

Posted 2 years ago

“I have not had my sofas for a year.i complained about it and they said to replace a part (the material) i would have to pay £200 !! NEVER BUY FROM THIS COMPANY! I was told i was being too fussy !”

Helpful Report

Posted 2 years ago

“What an absolute shitshower this company is, low grade substandard products and absolutely no recourse if you complain,DO NOT PURCHASE ANYTHING FROM THEM BE WARNED”

Helpful Report

Posted 2 years ago

“I went into my local SCS to look for a staircarpet. The first assistant was helpful and gave me the information about their current offers and discounts and talked through the type of carpet i wanted. But I can only assume that their pay is commission based: another assistant barged in and tried to take over; called me "luv" in a patronising manner and kept trying to get my attention by showing me carpets that were not at all what i wanted. In the end, he drove me out of the store with no sale for anybody!”

Helpful Report

Posted 2 years ago

SCS is rated 1.5 based on 1,852 reviews