“I paid £291.66 for air tickets to Mytrip UK (uk.mytrip.com = Gotogate International AB, Sweden) and I’ve got refund £71.41 only for cancelled flight.
It is 1/4 of my paid amount or 75% of my payment rubbish company has left in their pocket!
Is there someone who wishes to buy reduced price tickets for couple of pounds from MyTrip and possibly lose 3/4 of paid amount? I guess – NO!
I am very upset and angry. No more business with https://uk.mytrip.com
Booking No. Tenerife - London: WCZAGO
Order number: L34EWI”
“The airlines cancelled my two flights I contacted them they told to contact you for refund
So for the million time I asked you here and by emails
I already sent and you didn't answer
Where is my money that you took from me?????
Booking number K9NWRR
Booking number DBTAQC
I will not stop writing reviews everywhere about my experience until I get my full money back
It’s not my fault it’s yours !!!”
“The airlines cancelled my two flights I contacted them they told to contact you for refund
So for the million time I asked you here and by emails
I already sent and you didn't answer
Where is my money that you took from me?????
Booking number K9NWRR
Booking number DBTAQC
I will not stop writing reviews everywhere about my experience until I get my full money back
It’s not my fault it’s yours !!!”
“I AM WARNING YOU, DON'T USE THIS COMPANY!!
I had flights booked for the 29/03 2019 which were cancelled and I'm still waiting for my refund over a year later!!! They owe my little under £700 and I've had to be the one out of pocket this whole time.
I've spoken to multiple members of their incompetent 'customer service team' who won't be able to give you any useful or reassuring information about where your refund is or what their process is to get your refund back to you. On one occasion I asked to speak with a manager and the individual told me that they weren't available but later on in our conversation said 'let me check with my manager'!! They will lie through their teeth and they'll be as vague as possible whilst you're wasting more of your money speaking to them on the phone.
On more than three occasions I was told that I would get frequent updates on the status of my refund and to this day I don't think I've had any communication with this company if I've not initiated it. The email replies I've received have all been basically formatted and I've had hardly any human to human correspondence.
I believe that this company will do anything to not refund you your money and that they sit there hoping and praying that you'll suddenly forget that they owe you money! Oh and watch out because they'll try to tell you that they won't refund the full amount that you paid either and they won't offer any compensation for any other rearrangements, new transport or for the stress.
I will be leaving this review on every platform I can find so that more innocent people don't fall into their trap.”
“Very poor customer service, everything is extra and 4 x as much for baggage than airline charge. I would go direct to airline they are not worth the small saving for time spent sorting out their shortcomings.”
“I recently bought a ticket for my brother from them one way
the flight ticket was valid and i checked it from the airline it self
their price was competitive
order # ( KZMXKR )
airline check-in reference [ ISL6AL(KK) ]
Date ( 27/09/2019 )”
