“Don’t trust in this company, they are thieves and when I tried to contact them they put my phone on hold and would never reply, and they stole my money.”
“Booked flight from Prague to Split through MyTrip.com with Czech Airlines. Had to cancel more than 90 days before and My Trip refuse any refund stating its Airlines policy. Yet Czech Airlines say they can refund but only if booked direct. Do NOT use My Trip as they are a scam company. They take your money but do not pass on to airline so when you cancel they keep it. So many bad reviews about them wish I had read them first.”
“Booked luggage with the flight with mytrip, after paying, mytrip cancelled the luggage and we had to pay again. Their customer support was useless and unkind. Never experienced such behaviour. Don't use mytrip”
“They claim to have a processed a refund which I did not receive. When I try to contact them I get replies saying the matter is closed. There is absolutely nothing that can be done about it.”
“A scam!
Charged 7€ for fast track that I couldn’t use then charged almost £70 a couple of weeks later for ‘my membership’ that apparently I had signed for without realising.
Refunded the 7€ but not the membership.”
“My flight was canceled. No text alert or advance warning from the app so I found out at the airport. The ‘help’ center could not get me on the same flights the next day as they were fully booked. They will not book anything more than 24 hours out so the following day was not an option.They do not offer alternative flights to get you home.
I was basically given a refund for the flights I could not take and hung out to dry 8000 miles from home.
Flying multiple airlines and self transferring vastly increases the chances of missing a flight. Combine that with the above and this is a horrible way to travel. I would give them negative stars if I could.”
“A complete ripp off company. Booked the tickets through them but their cancellation policy is very poor. They kept 75 percent of the original price. For refrence I am providing a copy of the email I have sent them
I am in a situation here where I booked the flight via Egypt air last week on behalf of my 85 year mom for my sister to come and see her with family from Dubai. However, after booking the tickets her condition deteriorated and my sister is flying very soon. I can provide the doctor 's note too. Since last week I have been trying to get the money refunded but neither Egypt Air nor MyTrip.com is of any help. I understand there are certain policies that the companies need to follow but special situations require special solutions. Can any of the addresses in the email help me. Sky scanner agent gave me the number to Athens Greece, from where apparently the ticket was issued. I am in Canada and with time difference it is very difficult.
Toronto office Of Egypt air, after hours of hold replied they cannot help me as the ticket was issued from Greece.
The total purchase was for 5300 Canadian dollars but a cut of 1000 dollars from an elderly woman s money is too much. Please help me on humanitarian grounds
Thanks
Uzma Naqvi
4168972786”
“I purchased a ticket from Delhi to Manali on Alliance air via mytrip. The flight was cancelled due to bad weather. Airline said I should contact mytrip for a refund. Have been with them online for over an hour. mytrip say that the airline should refund me and the airline mytrip. Logically it should be mytrip as I paid them. Shocking service. Arguing back and forth. Absolutely pathetic.”
“Am așteptat 24 h confirmarea biletele cumpărate și după 24 de ore mi-ați anululat totul și trimis bani înapoi. Asa ceva nu se poate eu am știut ca am rezervare făcută si plătită .Vina nefiind a bănci pt ca m am interesat și nici a mea. Dezamăgitor și lipsa de profesionalism cu un simplu scuze nu reușiți sa mulțumiți un client pierdut.”
“Thanks for reviewing mytrip.com. Do you shop from them often? You can review them again in 24 hours if you have a new experience. And you’re always welcome to update your latest review.”
“Beware. Not a reputable company. Scammers
Don't but your tickets through them. They gave me a boarding pass with no barcode, they told me on chat, "to speak to somebody at the airport' They also didn't pass on my passport details to the airline, causing me nearly to not be allowed on my flight.
Please boycott this company.”
“This company is a scam, they take your money for something simple like Fast Track tickets and trick you into signing a subscription which is £70 every three months. They give you 3 days to cancel but that is hidden in a welcome email and they do not want to refund. This is a Cyprus based company clearly set up to scam people!!!!! Stay clear of My Trip Online”
“Horrible service and disappointing customer service!!
I only purchased fast track service but they changed me 79 euros automatically from my account before even letting me know, which was so disrespectful!
That’s a absolutely FRAUD WEBSITE!”
“Scammers don’t even book fast track with them as they then take money from your account for subscription such a scam: now had to block my card as don’t trust this company and reporting them to google as scammers!!”
“Absolute scam. DO NOT use this mob. You will be enrolled to a subscription program you didn’t agree to at £67.77 per quarter. Absolutely shocking that this is happening”
“If you want to pay €70 every 3 months then this is for you. Regardless whether you just order a fast track pass for an airport their conditions are you subscribe to the sum above.
Oh by the way they give you 3 days trial ( of what i don't know ) before your committed. They don't adhere to UK and EU law whereby for on line agreements you have 14 days opt out”
