“If you are reading this, make sure you DO NOT BOOK with MyScam! If you do, you will lose all your chances of getting support or any possible refunds from the airlines in case something like flight delay or cancellation happens. They will do NOTHING, no support, no advice, and they always refer you to the airline even for smallest queries. Even if you are entitled to a refund from the airline, they will cut the hefty amount of 40 Euro per person from it, and you will never know if you actually received a refund from the airline!!! I have got a refund of around 40 Euro from an airline and I was waiting to receive it in my bank account. After 2 months, no money was deposited to my account and when I contacted the airline, I realized they have transferred the amount to this MyTrip scammers, and they have taken the money without even informing me!!! When I asked for the reason, one of their fake agents said "refund handling" costs 40 Euros and it is more than the amount we received from the airline, so you are entitled to nothing!!! I said what the F*** is "refund handling" and he said you have accepted it while booking with us!!! In fact, I have gone through the refund request to feed them!!!
So hear my advice: DO NOT book with them.
And don't get trapped in their "Air Help" stuff. AirHelp does NO S*IT. It is another addon to their scamming services. Airlines do not give a darn about these things and you end up paying an extra amount to these go-between scammers.
I make sure I never use this or other similar websites for booking my flights.”
“I booked my flight through them hoping I will not have any problems. At first when you are purchasing the ticket on the website it gives you many options to add on your ticket which is already included and it is scam in fact. My return flight got canceled twice and for each time I had to call them several times stay on long waits to successfully rebook my flight. Long story short if you have to deal with the support you will have hard time and regret going on vacation even. I would not recommend them at all.”
“This company is definitely a scam company. I recently bought a flight ticket from Canada to Peru. We went through a lot of stress and struggle. This was how they played their scam. Initially, they sent me the trip itinerary and tickets after booking. Two weeks before the trip they started to notify me one of the flights got cancelled so they asked me to choose an alternative flight. I went ahead and chose the alternative flight but after that, they never sent me the confirmed tickets for the new tickets. I kept calling their customer support which is located in India never solved the issue. The worst part every time you called them they asked you to explain the issue and promised that it would be solved in a couple of hours. But they never did. After 15 attempts of calls over the period of 10 days (not exaggerating) finally they sent me the confirmed ticket just a day before my trip. Imagine how stressful would be. I am sure they sent me because I informed them I would sue their company. Plzzzzzzzzzzzzzzzzz stay away from this fraudulent company. Never book any flight through their booking website. Beware.....”
“Disheartening Experience with My Tripe
My recent encounter with My Tripe left me thoroughly disappointed and dissatisfied. The ordeal stemmed from mishandled baggage and subsequent reimbursement issues, shedding light on the company's lack of accountability and subpar customer service.
Despite providing extensive evidence, including email exchanges with LOT Airlines, it became evident that My Tripe failed to adhere to proper protocols, resulting in the oversight of my reimbursement request. This negligence not only inconvenienced me but also led to unnecessary expenses incurred at the airport.
What struck me most was the company's apparent indifference towards customer satisfaction and its refusal to acknowledge its mistakes. Throughout this ordeal, I encountered prolonged delays and encountered disappointingly low levels of support.
In contrast, my interactions with LOT Airlines were characterized by swift and effective resolutions to similar issues, emphasizing the stark disparity in customer service standards between the two entities.
In summary, my experience with My Tripe was disheartening, prompting me to caution potential customers about the risks associated with engaging with a company that prioritizes profit over customer welfare. It is my hope that by sharing my experience, My Tripe will take proactive steps to reevaluate its customer service practices and prioritize transparency and accountability moving forward.”
“Mytrip.com is a big scam. I was admitted for food poisoning and so I called to change my travel date. They charged me an additional $495 and I paid, making my total ticket fare $1350 for a one way flight from Monrovia to London. When I got at the airport, the airline didn’t have any confirmed ticket for me and when I called mytrip.com they lied to me and gave me a fake ticket number. I had to buy a new ticket after all the back and forth with them. They all tell you sorry but actually do nothing and these people took my money and didn’t care that I needed to get back home for medical treatment. They were very inconsistent with information and just kept transferring me to different departments. They’re scammers and please do not use them. They’re not in Europe first of all and secondly, they are very unprofessional to their customers. They try not to refund my money even though they didn’t secure space for me on any of the flights. Please avoid them at all cost. They’re liars!!!”
“In a single word. Scam company.
They charged double the amount that was shown on the ticket and are not refunding it.
DO NOT USE THEM for ticket booking.
Order Number: MPPWHZ”
“The worse costumers service ever
BE REALLY CARFUL OF THIS COMPANY They will sell you your trip but then the rest you need to figure it out your self costumers service not even professional they don’t know what they doing, so if you don’t want to louse your money BETTER GO SOMEWHERE ELSE”
“FRAUD FRAUD FRAUD.
I CANCELLED MY FLIGHT ON THE 28/03/2023 TO DATE I HAVE NOT RECEIVED MY REFUND EVERY TIME I CONTACTED I WAS TOLD BY THE AGENTS THEY HAVE RECEIVED THE REFUND...... WHERE ELSE THE AIRLINES COFIRMS THAT MYTRIP DIDI
RECEIVE THE REFUND ON THE 08/06/2023.
FRAUD FRAUD FRAUD”
“Fraud. I cancelled my flight within an hour of booking because I made a mistake in the month. They refuse to pay me back for months now switching answers every time I contact them: 1) they have not received the refund back from the airline; 2) they have received the refund back from the airline and the payment is prioritised; or 3) they have already paid me back and I should "speak" to my bank and while I am waiting for them to tell me when is that they paid me back, the call suddenly drops - technical issues. I wish all their families get treated the way I was and get their money stolen the way mine were stolen.”
“they are absolutely a scam website and tell about airline policies as they wish but not the real airline policies not to refund any money in case you need to change or cancel the ticket you will lose your money there is no online support also and you will be losing your money when calling them”
“I booked tickets to fly to the Caribbean with my trip and it was/is the worst experience for me so far. I got my flight changed and or cancelled at least 5 times in less than 3 months. I requested my refund, which was approved, and then the airline transferred the money back to my trip (this happened on September 15.2022). After this point, it has a been infinite calls, emails and chatting with the customer service. The customer service has lied to me many times saying that they have not received the money from the airline (which they have said many times they have received) and have promised that I would receive the money the next day after the phone call/chat/Email. So PLEASE, DONT BOOK ANYTHING WITH MY TRIP. UNLIKE AIRLINES, they are not obliged by law to return your money within a time period. Don't make the mistake I did, do not book your tickets with mytrip. If you do book with them, and then have any issue, they'll lie to you and threaten you with the following messages: "
Please wait for this message before contacting us regarding this issue again, as it may affect your place in the queue." Or "Kindly note that other factors, such as obtaining the funds from the airline, may impact your waiting time as well as the outcome of your refund.".”
“We booked in March 2021 for a flight in July 21, it was cancelled in between and now it's almost September 22 and still no refund.
They ignore emails and just fob you off on the phone, I'd either book somewhere else or use a credit card that won't mess about stripping your money back from dodgy companies.”
“This company is a scam . I’ve paid 13 pounds to get a refund on a cancelled flight and 3 weeks later still haven’t got my refund . It’s an absolute disgrace.”
“I'm Efraim Tankhil, and at the start of the COVID-19 situation, I made a travel reservation through uk.mytrip.com. My flight was scheduled to depart from Tel Aviv and land in New Delhi on April 2, 2020, and return on April 16, 2020. Simply because they did not want to take any chances, they canceled my flight because of COVID-19, and I was not given a reimbursement. The terrible policy of uk.mytrip.com is the subject of this review, and I don't believe I have any choice but to provide negative feedback. My flight was canceled by the airline due to COVID-19. I completely comprehend, but they must refund my money or at least reply to my calls and emails. I have tried so many times to contact them, but they did not reply. They have ignored my several attempts to reach them. I believe this business is defrauding customers.
Be cautious and avoid booking flights through this UK travel agency uk.mytrip.com”
“I booked flights for 2 with 1 suitcase of hold luggage. Quite complicated to do this on the ryanair website, so I used mytrip.com
They failed to pay ryanair for the bag on the return leg despite payment showing on the confirmation, so I had to pay again at the desk, causing delay, inconvenience and embarrassment.
After getting home, I tried to call their customer services number, nobody answers.
I sent email. They took 12 days to reply, saying to find the official form in their Ts and Cs. It's not there.
I sent another email. Eventually they emailed back to say email their parent company eTraveli. I did this and got an automated reply to say my email was unauthorised.
It is clear this company is not only incompetent, but is unwilling to entertain customer complaints. DO NOT USE!!!
Eventually, I had to go through a Section 75 claim to my credit card.”
“100% fraud. Steal $2,000 by canceling a 4-person flight from Boston to Europe 24 hours before departure. No return. Nothing. Just scammers. Don't use mytrip.com if you don't want to lose money”
“I paid £291.66 for air tickets to Mytrip UK (uk.mytrip.com = Gotogate International AB, Sweden) and I’ve got refund £71.41 only for cancelled flight.
It is 1/4 of my paid amount or 75% of my payment rubbish company has left in their pocket!
Is there someone who wishes to buy reduced price tickets for couple of pounds from MyTrip and possibly lose 3/4 of paid amount? I guess – NO!
I am very upset and angry. No more business with https://uk.mytrip.com
Booking No. Tenerife - London: WCZAGO
Order number: L34EWI”
“The airlines cancelled my two flights I contacted them they told to contact you for refund
So for the million time I asked you here and by emails
I already sent and you didn't answer
Where is my money that you took from me?????
Booking number K9NWRR
Booking number DBTAQC
I will not stop writing reviews everywhere about my experience until I get my full money back
It’s not my fault it’s yours !!!”
