Name: SEEDSMAN
Address: The Granary, Unit 2, Great Barrington, Burford, Oxfordshire
Rating: 4.45

“It’s been a few weeks and still haven’t received my order. No response from customer service yet.”

Posted 2 months ago

Many thanks for your review. I have escalated it to our head of our customer service who will get back to you shortly. Best Seedsman

Posted 2 months ago

“said order could not be processed they charged me three times for one order then the buttons below won't let me rate the lowest click low and it goes to adverage”

Helpful Report

Posted 2 months ago

Many thanks for the review. We are aware of the issue you mention. We refunded your payments as soon as we realised the error and have put in place measures to ensure errors like that will never happen again. We understand your frustration but assure you we could not have done anything better to rectify. Best Seedsman

Posted 1 month ago

“I have not received my order. I have contacted customer services and had no reply”

Helpful Report

Posted 2 months ago

I have escalated your review to our customer service manager who will be in touch. Best Seedsman

Posted 2 months ago

“My order never got here and you’re asking for a review?”

Helpful Report

Posted 2 months ago

Thanks for this review. If you have not received your order then we will track it for you and ensure you do get it. I have escalated your review to our head of customer service who will be in touch shortly. Best Seedsman

Posted 2 months ago

“Still have not received order after 20 days. Tracking number provided does not track. Customer email support bounces back undelivered. Have I been ripped off?”

Helpful Report

Posted 2 months ago

Thanks for your review. I have escalated it to our head of customer service who will get back to you shortly. Regards Seedsman

Posted 2 months ago

“I wrote to you saying that the first seed did not sprout - still hasn't. I expected a replacement . - Peyote Gorilla I still have not heard from you - over a week since email”

Helpful Report

Posted 2 months ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. Please reach out to our customer service team to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman P.S. i will ask our customer service team to reach out to you.

Posted 2 months ago

“Place order and was over charged. Was charge for the all the freebies they added onto my order. Have been trying to contact customer support for 2 week with nothing. Tried email & just get robot email back with links that don't work. Tried calling to no one to talk and leace a message then hangs up before you can leave a message.”

Helpful Report

Posted 2 months ago

Thanks so much for your review. I just saw our customer service team talking about this on one of our channels and someone will get back to you very soon. Our sincere apologies for any confusion. Please expect a response today. Regards Seedsman

Posted 2 months ago

“1 of 6 of my seeds sprouted. I am an expert grower, so I know my method isn't the problem. I contacted Seedsman by email and they didn't respond.”

Helpful Report

Posted 2 months ago

Thanks for your review. I have passed it on to our head of customer service who will be in touch in the week. Thanks Seedsman

Posted 2 months ago

“May seeds are not spouting”

Helpful Report

Posted 2 months ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. Please reach out to our customer service team to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman

Posted 2 months ago

“I WOULD LIKE A FULL REFUND Its been 1 month & I STILL dDO NOT have my order! I would like a FULL REFUND IMMEDIATELY! THIS IS RIDICULOUS! RENEE & RICH HAMER If you don't have them, just refund my money. I am NOT HAPPY!!!I ordered my seeds on Feb. 25. AND still don't have them. My review is poor because I I have nothing to review. I have written twice before with no response. Overall experience so far , NOT GREAT!”

Helpful Report

Posted 2 months ago

Thanks for this review. I have escalated your message to our head of customer service who will be in touch very soon to make sure you are getting your order. Best Seedsman

Posted 2 months ago

“It didn't even start to grow! I used growlights also. But oh well I guess ya got me...”

Helpful Report

Posted 2 months ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. Please reach out to our customer service team to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman

Posted 2 months ago

“I hve only got 1 seed out of ten to grow”

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Posted 2 months ago

“Only lemon dizzle worked the other didn't show up do you sell live female plants”

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Posted 2 months ago

Hey - thanks for your review. Sorry to hear you had issues. We expect to be selling clones at the start of April. Best Seedsman

Posted 2 months ago

“i had a bad batch ,i guess . i ham 67 ha e bee growing for over 20yrs .i know what im doing .out of 10 seeds ,my order i got 2 plants ..very disapoiunted”

Helpful Report

Posted 2 months ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. Please reach out to our customer service team to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman P.S. i am going to escalate this to our head of customer service.

Posted 2 months ago

“Not germinated, very upset with quality”

Helpful Report

Posted 2 months ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. Please reach out to our customer service team to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman P.S. i will ask our customer service team to contact you to see if they can help.

Posted 2 months ago

“Feminized eeds that I received were extremely small and have so far produced very small, poor growing plants. The seeds I received previously grew perfectly so it would not be a matter of user/grower error. Also my name is shown incorrectly as "Braneon", is a typo.”

Helpful Report

Posted 2 months ago

Thanks so much for your review. We really appreciate it. In the 21 years that we have been operating we have never found that small seeds are a sign of the viability or vigour of strains. We find that some varieties produce smaller seeds (often more haze varieties) and indoor produced seeds are often smaller. This said i will ask our customer service manager to reach out and see if they can find a way to help you. regards Seedsman

Posted 2 months ago

“We have been customers for a while now and this order crashed not one seed germinated now I have no crop this year $200 out the window Black sugar Fuel Og Gg4 sherbet Skunk auto GONE”

Helpful Report

Posted 2 months ago

Thanks very much for your review. I have requested our customer service team to contact you. Best Regards Seedsman

Posted 2 months ago

“I was sent bad seeds. I've been trying to get connected with support for weeks now. I sent 2 messages since February 21st and I still haven't had any contact back from support....”

Helpful Report

Posted 2 months ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. Please reach out to our customer service team to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman

Posted 2 months ago

“My Seedsman feminized Blue Berry seeds pack of 5 only produced one good seedling. Not sure if I would order again.”

Helpful Report

Posted 2 months ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. Please reach out to our customer service team to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman

Posted 2 months ago

“I have aready give a review. Waiting for responce from Customer Service Team per. your email. 3 days ago.”

Helpful Report

Posted 2 months ago


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

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