Name: SEEDSMAN
Address: The Granary, Unit 2, Great Barrington, Burford, Oxfordshire
Rating: 4.52

“Didn't get what I ordered. My invoice/order summary included this pack and was one of the main reasons I ordered. They refuse to help or take responsibility for their mistake.”

Helpful Report

Posted 1 year ago

“Order arrived safely germinated as usual with other seed's not one of your seed's germinated. All the other seed's germinated are growing already and I've given up on the ones I got from you guys. Pretty miffed off to be honest”

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Posted 1 year ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. Please reach out to our customer service team to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman

Posted 1 year ago

“Been growing 3 years and iv only had 1 seed not sprout. The 1st 2 of the 4 seeds I ordered from here did not sprout. I haven't tried the other 2 yet. I just wanted to leave this review because I keep getting a email asking for it.”

Helpful Report

Posted 1 year ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. Please reach out to our customer service team to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman

Posted 1 year ago

“I didn’t get my order and customer service is very poor they didn’t help me in my lost order by the carrier ii never buy anything from this website”

Helpful Report

Posted 1 year ago

Many thanks for your review. I have escalated it to our head of customer service who will get back to you today. we will get your order sorted. Best Seedsman

Posted 1 year ago

“I had great experience in the past. this year to manny male seeds. ruined my whole crop. This never happened in the past. Had to cut all the plants down.”

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Posted 1 year ago

Thanks for your review. We get very few complaints about hermaphrodites - it can always happen with feminised seeds but is not normal. I am afraid if you had it with a few plants it is likely you stressed them somehow. Check temps, light leaks etc Best Seedsman

Posted 1 year ago

“Ordered 5 seeds but only 2 sprout. I started all 5 seeds at same time, same water, same everything. But only 2 came sprout. While the 2 that did sprouted I planted em and they are growing. As for the 3 didn't sprout, place them back in moist papper towel and place em back in the dark 3 days. Still nothing. I did contact the customer support and was told that I basically just need to wait on tham as some seeds will take few weeks. It's been more likely been 6 weeks but still nothing. Very disappointing. Picture are the e seeds that are refusing to come alive.”

Helpful Report

Posted 1 year ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. Please reach out to our customer service team to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman

Posted 1 year ago

“Two of the Moby Dick seeds failed to sprout.”

Helpful Report

Posted 1 year ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. Please reach out to our customer service team to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman

Posted 1 year ago

“Seed didn’t germinate… plus the delivery time was super slow”

Helpful Report

Posted 1 year ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. Please reach out to our customer service team to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman

Posted 1 year ago

“Ordering was no problem, delivery was a little slow. My problem is the seeds are no good, I have tried germanating the seeds, they didnt open up like they should. Tried it again 2 seeds barely opened the others not at all. I will be calling to find out what happens now. You are so worried about the delivery, how about the product itself.”

Helpful Report

Posted 1 year ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. Please reach out to our customer service team to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman

Posted 1 year ago

“I soaked 8 seeds in water overnight,placed them in damp papertowels and left them in over 70degree temp. and after two weeks not one seed has germinated!”

Helpful Report

Posted 1 year ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. Please reach out to our customer service team to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman

Posted 1 year ago

“Says delivered and not in my mailbox or at my door. Waisted $200. Called post office and nothing can be done. Very disappointed”

Helpful Report

Posted 1 year ago

Thanks for your review. Sorry to hear you have not received your package. I am escalating this to our customer service manager who will be in touch. Best Seedsman

Posted 1 year ago

“Seeds barely sprouted and will not grow. Very disappointed that I have to reorder, start over and start later in the season. Not my first rodeo. Don't waste your money. You won't get any help from customer service”

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Posted 1 year ago

Thanks so much for your review. There is a great grow guide available for free on our website from Jorge Cervantes - i'd suggest downloading it. We can't take responsibility for seeds beyond germination. And we carefully test seeds from all batches we sell to ensure they are above 95% viable. Best Seedsman

Posted 1 year ago

“I received 13 seeds and none of the seeds that I received germinated. I have never had this issue before. This was order #SSUSA-00187790. First time using this company -David”

Helpful Report

Posted 1 year ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. Please reach out to our customer service team to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman

Posted 1 year ago

“My concern know, making sure the seeds sprout up. When that happens I'll be happy. I planned the seeds 2 weeks ago and they haven't germated yet...starting to get concerned.”

Helpful Report

Posted 1 year ago

Thank you for your review! We really appreciate all those who take time to leave us feedback. We have done a lot of improvements to our website and the way we work. We now have a quicker, better website with products that are easy to find. An excellent, diverse range of the most exciting seeds, combined with what we aim to be, the best service. Further to this we have just launched a range of high quality, clones in the USA. And will be releasing our new customer service bot powered by the most up to date AI, ready to answer the most important questions about our service, your orders, as well as providing grow information. Our mission is to ensure our customers have no reason to shop elsewhere. We hope you like the direction we are heading in. Please come back and shop again soon and recommend us far and wide. Thank YOU! Best Seedsman

Posted 1 year ago

“it is unthinkable that I have no answer from customer service for 5 days. this attitude is frivolous. please tell me how and when I will get an answer to my problem. it is not correct to take money without caring about the problems of your long-time customers. and here I will again I asked for a quick response.”

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Posted 1 year ago

Many thanks for your review. I am escalating this to our head of customer service who will get back to you shortly. We hope we can resolve your issue fast. Best Seedsman

Posted 1 year ago

“Out of six only one germinated I’m very disappointed in your product . I’m a seasoned grower and I’m very disappointed”

Helpful Report

Posted 1 year ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. Please reach out to our customer service team to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman I will ask our customer service manager to contact you.

Posted 1 year ago

“Ordered seeds off of this company five White Widow 5 Royal gorillas and they ended up giving me free 3 Northern Lights and two tropical cooler went by step by step directions on germinating the seeds and planning them out of 15 seeds only two ever sprouted tried to get in contact with customer service they never got back with me tried to call the number it goes to voicemail but before you can leave a message it hangs up would not recommend this company”

Helpful Report

Posted 1 year ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. Please reach out to our customer service team to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman p.S. i have escalated your ticket to our head of customer support who will see what he can do to help.

Posted 1 year ago

“It hasn’t arrived yet, shipped at 16 April.”

Helpful Report

Posted 1 year ago

Thank you for your review. I am escalating it to our head of customer service who will get back to you shortly. Best Seedsman

Posted 1 year ago

“I did not receive the freebies I was expecting. Very disappointed because I ordered extra to receive the extra freebies. I received 3 packs instead of the promised 5 packs.”

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Posted 1 year ago

Many thanks for your review. I am forwarding this to our head of customer service so we can look to correct the error. Best Regards Seedsman

Posted 1 year ago

“I bought some pie and sheets five pack and I tried to sprout four of them both success. But yet the cheap seeds in my order sprouted no problem and so did another set of autos from a different source. All sprouted just fine except for the expensive five pack of tangerine dreams.”

Helpful Report

Posted 1 year ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. Please reach out to our customer service team to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman P.S. i will escalate your review to our head of customer service.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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