SEEDSMAN Reviews

Name: SEEDSMAN
Address: The Granary, Unit 2, Great Barrington, Burford, Oxfordshire
Rating: 4.52

4.5 Rating 13,117 Reviews

88 %

of reviewers recommend SEEDSMAN

4.5

Based on 13,117 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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SEEDSMAN 5 star review on 20th June 2025

Jordin Jones

6271

Anonymous

Anonymous // 01/01/2019

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“I order on Dec.25 and still haven't received Mt package”

Helpful Report

Posted 1 year ago

Sorry to hear you haven't not received your order. Our customer service team will be in touch to get you sorted. Best Seedsman

Posted 1 year ago

“Never received my order, smh”

Helpful Report

Posted 1 year ago

Thanks for your review. This is not normal i am forwarding to our customer service team who will locate your order and be in touch. Best Seedsman

Posted 1 year ago

“Seeds had a promotion for free seeds with every size pack which they did NOT include with my order. The only reason I order with a seed bank middle man rather Than the breeder directly is for the free sample packs every single seed bank other than seedsman gives out for free with every order as seedsmsn used to do years ago and he had a promotion up that he was giving free packs with every size order of 3 seeds or more. I made a support ticket directly after I made my order stating that I was not given an option to choose my freebies and that I would please like them included with the order I just put in five seconds ago and seedsman ignored my ticket, replied with AI generated response which claimed that he was busy observing & celebrating some BS 'Boxing Day' "Holiday" until the day my order shipped out. A few hours after it shipped he replied and said that my $25 order didn't qualify for free seeds. Then he responded again before I ever saw the first response and in the second response he said that for the Pick and Mix promotion one must purchase 3 packs of seeds to receive the freebies that Breeders give him FREE of Charge to give out to paying customers FREE of Charge for PROMOTIONAL Purposes. He then linked me to some BS terms and conditions page he put together sometime during the period in which he ignored my ticket due to 'Boxing Day'. A link to said Terms & Conditions mysteriously appeared directly under the image if the Pick and Mix photo on his promotions page. The image clearly states free seeds when you buy any pack of 3, 5, 10 etc seeds. There was zero link to any conditions before I made my support ticket. That my friends is deceptive marketing practices the BBB could likely confirm through various methods including the way back machine. But alas I am not a shady weasel like him and I didn't report his BS false & deceptive advertisement. I am not quite sure Why the owner of one of the largest seed banks in the world is hoarding packs of promotional tester seeds vendors gave him for free to give to his customers, they didn't give them to him to go toward his own breeding project or whatever the hell he's doing with all those free seeds. Possibly repacking them and selling them as his own. But I digress, I just refuse to do business with the petty bottom ever again until he ships me the freebies he owes me. Have a blessed day ya'll. Ciao”

Helpful Report

Posted 1 year ago

Thanks very much for your review. We really appreciate all feedback. We recently altered the way we operate the way we give free seeds moving to a pick and mix model that is clearly shown on the website. We have done this at a slow time of year to trial it, and have been getting some mixed response. We are now looking at how we can optimise it so that a larger number of our clients are pulled in to benefit. That is a work in progress, but we will likely change promo in the coming weeks. Your accusations of impropriety and name calling does not do you any favours here in us wanting to help you, which is the normal way we operate. Feel free to reach out to me directly if you would like - tom@seedsman.com. Best Regards Tom

Posted 1 year ago

“I’m not sure what the issue is as I’ve never had a problem on past orders but this experience has been disappointing. I did not receive my order and when I inquired about it I was assured it would be mailed priority that day. Four days later I received a package with promotional seeds in it but still not my original order. Apparently American customer service isn’t as good as the previous European service was.”

Helpful Report

Posted 1 year ago

Dale - i am very sorry for the issues you have had. I will contact you directly so we can sort this. I can assure you our service, for the most part is getting better than ever. We changed all our systems at the start of last year and had some big problems - we have worked through most of them - and have a few that we are just tidying up. I will be in touch to ensure that we get you sorted as quick as we can next week. Regards Seedsman

Posted 1 year ago

“DO NOT SHOP WITH SEEDSMAN HORRIBLE AFTER SALES SERVICE, THEY DO NOT CARE ABOUT THEIR CUSTOMERS AFTER THEY HAVE YOUR MONEY!! will never shop with seedsman ever again. where do i even begin? first the shipping is very delayed , then after waiting almost 2 weeks i finally get the seeds i’ve been waiting for, come to find out seedsman sold me all dead seeds . 10 days germinating, and still nothing. I tried to make contact with seedsman , then this woman named “Ruth” entered the chat. after days of waiting for a reply , mind you i spent the last couple dollars i had on these seeds so, it might of just been a couple seeds to the average person, but it was my last, and they basically laughed in my face when i told them that. all they offered me was to spend more money with their company by giving me 10% percent off. i explained to them this is my first time, i told them it was the last of my money , whatever happen to good humans in this world, seedsman proved to me that , they don’t care about the little people who made their company what it is today, “Ruth” was very rude , and she offered no help, or even gave me a chance to understand my situation, she looked at me not as a individual human, but just a black and white name on a screen. No you guys are actually hurting real people out here by misleading about your products , i will never shop with seedsman ever again. nor will i recommend to anyone to shop here. Simply bad business, better off taking your money elsewhere, somewhere you won’t get judged, no matter how many seeds you buy . HORRIBLE ALL AROUND THE BOARD. 0/10 I tried to give them zero stars but even their system has it to where you can’t rate them anything under a 3 star so i just left everything blank”

Helpful Report

Posted 1 year ago

Thanks so much for your review. We are very sorry that you feel that way about our company. We value our customers hugely. We also have complete confidence in our products. We rigorously test seeds from all batches before offering them for sale and only sell seeds from batches that are over 95% viable. We also require all our suppliers to hold the same standards. You bought one seed from us which you failed to germinate. We make very clear our germination policy before buying. We will not fire our customer service reps for holding our policies on germination. Regards Seedsman

Posted 1 year ago

“Ordered a seed over 2 weeks ago and still it sitting across the country”

Helpful Report

Posted 1 year ago

Thanks very much for your review. Your order certainly should have been sent. I have passed this on to our customer service team who will be in touch shortly. Regards Seedsman

Posted 1 year ago

“I still have not received my order and the tracking number I have doesn't tell me anything.”

Helpful Report

Posted 1 year ago

Many thanks for your review. I have passed it on to our customer service team who will be in touch shortly. We are sorry for the issues these are not normal as you can see from the rest of our reviews. Best Seedsman

Posted 1 year ago

“The customer service is very poor. Cannot get a response but from a bot that does nothing to satisfy any inquiries I may have. Im owed a freebie but nope cannot get anyone to help right that particular issue.”

Helpful Report

Posted 1 year ago

Thanks for your review. I have forwarded this to our customer service team. They have been a little slow to respond over the holiday period but this will get better from tomorrow. Our apologies for the delays. Regards Seedsman

Posted 1 year ago

“I got 6 single packets of seeds,Jack herer, critical Cali mass and Alaskan purple.The critical Cali mass and Alaskan purple were duds,I was looking so forward to getting my garden going,sucks.”

Helpful Report

Posted 1 year ago

Thanks so much for your review. We do test seeds from all the batches that we sell and only release for sales seeds that test over 95% germination rate. We also ask our suppliers to maintain the same high viability standards. In light of this we are VERY confident with the viability of the products we offer. We would suggest you review your germination technique, especially at this time of year the temperature, and get in touch with our customer service team to see if they can help you. Regards Seedsman

Posted 1 year ago

“Did not receive seeds ordered”

Helpful Report

Posted 1 year ago

Hello, Thanks for leaving us a review! If you have not already, please reach out to our support team by emailing support@seedsman.zendesk.com we will be happy to assist you with a missing order claim. Best regards, Seedsman

Posted 8 months ago

“Order was wrong, didn’t get seeds that I ordered, placed order during a time of specific seeds and then your failure caused me to miss out??”

Helpful Report

Posted 1 year ago

We are really sorry to hear this. And apologies for the incorrect seeds - we are working hard on introducing bar code scanners to our picking and packaging process to help eliminate issues. If we can do anything to get you the seeds you want please do let us know. Thanks Seedsman

Posted 1 year ago

“I haven't received my order, I order Dec 12!”

Helpful Report

Posted 1 year ago

Thanks for your review. We have passed this on to our customer service team who will be in touch to get this sorted with you as fast as they can. Regards Seedsman

Posted 1 year ago

“The order i received wasn’t mine so I contacted seedsman and still hasn’t been addressed”

Helpful Report

Posted 1 year ago

Thanks very much for your review. I have forwarded it to our customer service team who will be in touch shortly. We will get this sorted for you as soon as we can. Our sincere apologies Seedsman

Posted 1 year ago

“I bought 3 of your Royal Dwarf seeds in a packet and after paying the shipping etc . only one seed ever sprouted ... NOT COOL !”

Helpful Report

Posted 1 year ago

Thanks so much for your review. We really appreciate it. We test seeds from all the batches of seeds that we sell and only release seeds that test over 95% germination. We request that all of our suppliers do the same. We are very confident with the quality of the products we sell. This said these are live products and customer competencies vary - we would suggest you get in touch with our customer service team and at the same time review your germination method. Best Seedsman

Posted 1 year ago

“I didn’t get what I ordered!!!!”

Helpful Report

Posted 1 year ago

Thanks for your review. Have you spoken to our customer service team? They will be very happy to help you sort this. Apologies for any issues we are introducing bar code scanning in our warehouses which will eliminate errors. Best Seedsman

Posted 1 year ago

“Everything vent very fast, received a lot of free seeds, the only reason it is only 1 out of 5 is that from 7 bought seeds non sprouted, from 2 of the free seeds both sprouted normally, probably old seeds”

Helpful Report

Posted 1 year ago

Thanks so much for your review. We really appreciate it. With our own brand we test seeds from all batches that we sell and only release seeds that test over 95% germination. We expect and request our suppliers to hold the some quality standards. We are confident with the viability of the products we sell. This said these are live products and customer competencies can vary. I have asked our customer service team to reach out to you to see what they can do. Best Seedsman

Posted 1 year ago

“Worst experience I've ever had ordering seeds. Ordering was easy enough but the package never made it to me. When I reached out to them about the issue it took 4 days for them to respond. I followed the process as instructed with my local post office. The day I got a response from the post office seedsman had sent me an email stating that since they hadn't heard back from me that they were closing my ticket. I responded back that I had been waiting to hear back from the post office and that I had a case number for them. It's now been 4 days and I have not heard anything back. I have no seeds, no refund, and no answers. I'd also like to add that the extra for faster shipping and the insurance as well.”

Helpful Report

Posted 1 year ago

Thanks for your review. I have flagged it to our customer service team immediately. I am sorry for our process but its essential to eliminate issues. Your ticket was closed as as routine but it will be reopened so that we can assist you. When USPS says they have delivered and the client say they haven't reporting to USPS is essential for us to ensure we can follow the right steps and resend your order. I can assure you that will be done and you will be compensated with some extra seeds. Regards Seedsman

Posted 1 year ago

“23 seeds...2 germinated. Customer service okay...seeds not so much.”

Helpful Report

Posted 1 year ago

Thanks for your review. The numbers you had are not normal for our seeds. We would recommend you review your germination method. We test seeds from all batches that we release for sales and only release seeds from batches that test over 95% germination. We are extremely confident with the viability of the seeds we sell - it is our job to be. I have though asked our customer service team to reach out to you. At this time of year please be very cautious on germination temperatures. Regards Seedsman

Posted 1 year ago

“Je n'ai pas reçu mon colis.”

Helpful Report

Posted 1 year ago

Nous effectuerons une recherche sur votre commande et l'un de nos agents du service client vous contactera. Merci Seedsman

Posted 1 year ago

“Delivery arrived quick but second order in a row that seeds haven't germinated. Trying to get through to customer support is a nightmare.”

Helpful Report

Posted 1 year ago

Thanks for taking the time to leave this review. We test seeds from all batches of seeds that we sell, and only release for sale seeds that test over 95% germination. Its highly unusual to have 100% of seeds fail on two orders. And strongly suggests user error. Please have a good look at how you germinate, temperatures etc. Our customer service team will be in touch. Seedsman

Posted 1 year ago

SEEDSMAN is rated 4.5 based on 13,117 reviews