Name: SEEDSMAN
Address: The Granary, Unit 2, Great Barrington, Burford, Oxfordshire
Rating: 4.52

“Delivery was prompt but neither of the seeds I ordered germinated.”

Posted 1 year ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. Please reach out to our customer service team to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman

Posted 1 year ago

“I ordered 1 seed on January 16. It still hasn't arrived unfortunately.”

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Posted 1 year ago

Thanks for your review. Sorry to hear you have not received your order. I have asked a member of our customer service team to reach out to you. Best Seedsman

Posted 1 year ago

“first I don't get my seeds then you ban me respectfully this is Bs I lost my time and money don't buy from them it's a scam”

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Posted 1 year ago

Many thanks for your review. I am not quite sure what you are talking about but have asked our customer service team to get in touch so they can help locate your order and get this sorted. Please make sure you are polite with them or they will stop helping you. Regards Seedsman

Posted 1 year ago

“Usually buy 3 packs. Most the time 2/3 will sprout. Last purchase bought 4. First 3 all duds. Just started the 4th. Even if this one pops, 1/4 isn’t great. Most batches have flowered well. This last patch big disappointment.”

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Posted 1 year ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. I have asked our customer services team to reach out to you. Best Seedsman

Posted 1 year ago

“I never received my $200 package very unprofessional feels like a scam no one will help me recover my pack…….”

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Posted 1 year ago

Thanks for the review. I can assure you we are not a cam company. We have been around since 2003 dedicated to supplying high quality genetics at decent prices. I have sked our customer service team to reach out to you. We will get you sorted. Thanks Seedsman

Posted 1 year ago

“All the the seeds I bought were duds”

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Posted 1 year ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. Please reach out to our customer service team to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman

Posted 1 year ago

“Never received the order asked many times for Support no one called me 518-307-9291 Seems to be a scam!”

Helpful Report

Posted 1 year ago

Many thanks for your review. I have asked our customer service team to get back to you. You will hear from them on Monday. We will find your order and make sure we get it safely into your hands. I can assure you there is no scam here. We have been in business since 2003. Regards Seedsman

Posted 1 year ago

“I loved how good and quick I got sorted spot on cheers”

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Posted 1 year ago

Hello, Thanks for leaving us a review! We look forward to serving you on future orders! Take care for now!

Posted 11 months ago

“i never got my order”

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Posted 1 year ago

Thanks for your review. I am passing this to our customer service team who will be in touch shortly and find where your order is. Regards Seedsman

Posted 1 year ago

“i have always had 5 star qaulity and service but this time i have tried ordering 3 different times and cant get logged in”

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Posted 1 year ago

Don - i am passing this to our customer service team to reach out and get this sorted. I am really sorry for any problems. I'd also suggest you try using a different browser. Thanks Seedsman

Posted 1 year ago

“Waited over a month no product or money”

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Posted 1 year ago

Hey - thanks for your review. Have you contacted our customer service team. I am going to get them to reach out to you. If you paid a month ago you should have your order. Best Seedsman

Posted 1 year ago

“I ordered feminised seed but I was sent auto seeds. I emailed about the situation but nothing was done.”

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Posted 1 year ago

Thanks for your review. We have forwarded this to our customer service team who will be in touch to get your issues sorted. Best Seedsman

Posted 1 year ago

“Purchased 3 seeds from a BOGO email , only got 3 seeds , no freebies. Tried to contact just to find out email given as support contact is not monitored . Tried to call with contact phone number provided , also not monitored. Tried 2nd email that worked to get an answer that neither said I was right or wrong and didn’t say what they would do about it if anything. It felt like bait and switch and with all the no valid contacts , the evidence supports it. I was a first , last and only time customer. I never had this problem with Greenpoint or ILGM. And to think , they did that to a new customer over 3 free seeds from a ad they sent out to round up business.”

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Posted 1 year ago

Many thanks for your review. Our customer service department is absolutely manned and we are making some big improvements over the next month. I am very sorry if the pick and mix terms were not clear. We have had a very small number of visitors say the same thing, so we are making improvements to how it is detailed and displayed. We'd like to reassert that we hugely value both new and returning customers - and always have done since our inception in 2003.

Posted 1 year ago

“I purchased 2 BOGO of Bubba Kush and only received 3 packs of Bubba Kush. I should get 4 packs since I purchased 2 of the Buy 1 Get 1 Free.”

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Posted 1 year ago

Thanks for your review. I have passed this on to our customer service team who will get back to you shortly. Best Seedsman

Posted 1 year ago

“well, its been 3 weeks, and still no tracking number that works, been speaking to customer service, but its probably a bot, and no help at all. So all in all terrible.”

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Posted 1 year ago

We are very sorry for any issues. I have forwarded your review to our customer service team and you will get the manager replying to you tomorrow. Best Seedsman

Posted 1 year ago

“Have yet to k go the one seed in order but it’s saying it got delivered”

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Posted 1 year ago

“I purchased five seeds not one of them germinated none very disappointed won't deal with you again I bring home 675 a month that's what I got to live on took me 2 months to be able to buy them. Well maybe in a couple more months I'll try again with somebody else you have a good day”

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Posted 1 year ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. This said these are live products and competencies vary so we try to help customers if they have issues. I will get our customer service team to contact you. Best Seedsman

Posted 1 year ago

“I order on Dec.25 and still haven't received Mt package”

Helpful Report

Posted 1 year ago

Sorry to hear you haven't not received your order. Our customer service team will be in touch to get you sorted. Best Seedsman

Posted 1 year ago

“Never received my order, smh”

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Posted 1 year ago

Thanks for your review. This is not normal i am forwarding to our customer service team who will locate your order and be in touch. Best Seedsman

Posted 1 year ago

“Seeds had a promotion for free seeds with every size pack which they did NOT include with my order. The only reason I order with a seed bank middle man rather Than the breeder directly is for the free sample packs every single seed bank other than seedsman gives out for free with every order as seedsmsn used to do years ago and he had a promotion up that he was giving free packs with every size order of 3 seeds or more. I made a support ticket directly after I made my order stating that I was not given an option to choose my freebies and that I would please like them included with the order I just put in five seconds ago and seedsman ignored my ticket, replied with AI generated response which claimed that he was busy observing & celebrating some BS 'Boxing Day' "Holiday" until the day my order shipped out. A few hours after it shipped he replied and said that my $25 order didn't qualify for free seeds. Then he responded again before I ever saw the first response and in the second response he said that for the Pick and Mix promotion one must purchase 3 packs of seeds to receive the freebies that Breeders give him FREE of Charge to give out to paying customers FREE of Charge for PROMOTIONAL Purposes. He then linked me to some BS terms and conditions page he put together sometime during the period in which he ignored my ticket due to 'Boxing Day'. A link to said Terms & Conditions mysteriously appeared directly under the image if the Pick and Mix photo on his promotions page. The image clearly states free seeds when you buy any pack of 3, 5, 10 etc seeds. There was zero link to any conditions before I made my support ticket. That my friends is deceptive marketing practices the BBB could likely confirm through various methods including the way back machine. But alas I am not a shady weasel like him and I didn't report his BS false & deceptive advertisement. I am not quite sure Why the owner of one of the largest seed banks in the world is hoarding packs of promotional tester seeds vendors gave him for free to give to his customers, they didn't give them to him to go toward his own breeding project or whatever the hell he's doing with all those free seeds. Possibly repacking them and selling them as his own. But I digress, I just refuse to do business with the petty bottom ever again until he ships me the freebies he owes me. Have a blessed day ya'll. Ciao”

Helpful Report

Posted 1 year ago

Thanks very much for your review. We really appreciate all feedback. We recently altered the way we operate the way we give free seeds moving to a pick and mix model that is clearly shown on the website. We have done this at a slow time of year to trial it, and have been getting some mixed response. We are now looking at how we can optimise it so that a larger number of our clients are pulled in to benefit. That is a work in progress, but we will likely change promo in the coming weeks. Your accusations of impropriety and name calling does not do you any favours here in us wanting to help you, which is the normal way we operate. Feel free to reach out to me directly if you would like - tom@seedsman.com. Best Regards Tom

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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