Name: SEEDSMAN
Address: The Granary, Unit 2, Great Barrington, Burford, Oxfordshire
Rating: 4.52

“Website won't scroll through inventory. I ordered 3 blue sunset sherbert seeds and only 2 germinated”

Posted 10 months ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. Please reach out to our customer service team at support@seedsman.zendesk.com to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman

Posted 10 months ago

“Good product.”

Helpful Report

Posted 10 months ago

Thank you for your review! We really appreciate all those who take time to leave us feedback. We have done a lot of improvements to our website and the way we work. We now have a quicker, better website with products that are easy to find. An excellent, diverse range of the most exciting seeds, combined with what we aim to be, the best service. Our new customer service bot Barbara has just been released and can help all our customers on our website or social media answer any important questions on their order, the ordering process, or any grow questions. Our mission is to ensure our customers have no reason to shop elsewhere. We hope you like the direction we are heading in. Please come back and shop again soon and recommend us far and wide. Thank YOU! Best Seedsman P.S. in the USA we also now have clones available.

Posted 10 months ago

“Three seeds were complete duds. The other nine sprouted without a problem. At $15 a seed that's not an expense I was looking to lose.”

Helpful Report

Posted 10 months ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. Please reach out to our customer service team to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman

Posted 10 months ago

“Overall the experience wasn't too bad. Did take a little longer to ship then I imagined. One problem is that I attempted to start 7 of the seeds and only 4 germinated. That is nearly a 50% fail rate.”

Helpful Report

Posted 10 months ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. Please reach out to our customer service team to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman

Posted 10 months ago

“Got 9 seeds in total including the 3 free seeds. Only 3 germinated.”

Helpful Report

Posted 10 months ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have any issues. Please reach out to our customer service team (Support@seedsman.zendesk.com to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman

Posted 10 months ago

“Hi. Shipping was fast but only 3 of the 12 sprouted.”

Helpful Report

Posted 10 months ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. Please reach out to our customer service team to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman

Posted 10 months ago

“Outstanding service delivery takes longer to the east coast but it’s not a show stopper from purchasing, better planning on ordering before next grow.”

Helpful Report

Posted 10 months ago

Thank you for your review! We really appreciate all those who take time to leave us feedback. We have done a lot of improvements to our website and the way we work. We now have a quicker, better website with products that are easy to find. An excellent, diverse range of the most exciting seeds, combined with what we aim to be, the best service. Our new customer service bot Barbara has just been released and can help all our customers on our website or social media answer any important questions on their order, the ordering process, or any grow questions. Our mission is to ensure our customers have no reason to shop elsewhere. We hope you like the direction we are heading in. Please come back and shop again soon and recommend us far and wide. Thank YOU! Best Seedsman P.S. in the USA we also now have clones available.

Posted 10 months ago

“its alright”

Helpful Report

Posted 11 months ago

Thank you for your review! We really appreciate all those who take time to leave us feedback. We have done a lot of improvements to our website and the way we work. We now have a quicker, better website with products that are easy to find. An excellent, diverse range of the most exciting seeds, combined with what we aim to be, the best service. Our new customer service bot Barbara has just been released and can help all our customers on our website or social media answer any important questions on their order, the ordering process, or any grow questions. Our mission is to ensure our customers have no reason to shop elsewhere. We hope you like the direction we are heading in. Please come back and shop again soon and recommend us far and wide. Thank YOU! Best Seedsman P.S. in the USA we also now have clones available.

Posted 11 months ago

“So far, so good on the last 3 seeds I just received. I purchased 6 seeds last year and received 6 free seeds, unfortunately only 2 out of 12 seeds germinated. Seedsman was kind enough to send me 3 seeds for free but I still had to pay for shipping. Not happy about that.”

Helpful Report

Posted 11 months ago

Escalating this ticket to our head of customer service. He will get back to you shortly. Best Seedsman

Posted 11 months ago

“Items arrived as described but only 1 of the 3 free seeds I got germinated.”

Helpful Report

Posted 11 months ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. Please reach out to our customer service team to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman

Posted 11 months ago

“Fast shipping.I was missing a pack of seeds. Emailed was told they would be mailed. Wrong seeds again. Don't mind the seeds but would like what I paid for.”

Helpful Report

Posted 11 months ago

Thank you for your review. I am escalating it to our head of customer service who will be in touch. Best Seedsman

Posted 11 months ago

“Ordered 10 seeds 8 sprouted! STARTED WITH DISTILLED WATER ON NAPKIN AND AFTER 5 DAYS PLANTED AND THE TWO DID NOT SPROUT ! Also love how your survey only lets you vote so low !”

Helpful Report

Posted 11 months ago

Thank you for your review! We really appreciate all those who take time to leave us feedback. We have done a lot of improvements to our website and the way we work. We now have a quicker, better website with products that are easy to find. An excellent, diverse range of the most exciting seeds, combined with what we aim to be, the best service. Our new customer service bot Barbara has just been released and can help all our customers on our website or social media answer any important questions on their order, the ordering process, or any grow questions. Our mission is to ensure our customers have no reason to shop elsewhere. We hope you like the direction we are heading in. Please come back and shop again soon and recommend us far and wide. Thank YOU! Best Seedsman P.S. in the USA we also now have clones available.

Posted 11 months ago

“I've always been a fan of Seedsman and have never had any issues but on my last order. I ordered once but was sent and charged for three separate orders. Need less to say I'm quite disappointed and probably not order from them again.”

Helpful Report

Posted 11 months ago

Thank you for your review. I am escalating your review to our customer service manager to look at the issues you had and to ensure they are resolved to the best of our ability. Regards Seedsman

Posted 11 months ago

“I've ordered seeds for the past few years thru Seedman. Of my last two orders, this year totaling 9 seeds, only three germinated. Not happy with that outcome. The seeds that germinated are doing well.”

Helpful Report

Posted 11 months ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. Please reach out to our customer service team to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman p.S. i am escalating your review to our customer service manager who will be in touch.

Posted 11 months ago

“Ordered 3 seeds and only 3 blossomed.”

Helpful Report

Posted 11 months ago

Thank you for your review! We really appreciate all those who take time to leave us feedback. We have done a lot of improvements to our website and the way we work. We now have a quicker, better website with products that are easy to find. An excellent, diverse range of the most exciting seeds, combined with what we aim to be, the best service. Our new customer service bot Barbara has just been released and can help all our customers on our website or social media answer any important questions on their order, the ordering process, or any grow questions. Our mission is to ensure our customers have no reason to shop elsewhere. We hope you like the direction we are heading in. Please come back and shop again soon and recommend us far and wide. Thank YOU! Best Seedsman P.S. in the USA we also now have clones available.

Posted 11 months ago

“I got purp lemonade and lsd25 I germinated then put in cup around 5-7 days ago still no sprout I added water everyday so it dont dry out had food in soil still didn’t sprout yet but I’ll wait 3 more days and let yall know”

Helpful Report

Posted 11 months ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. Please reach out to our customer service team to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman

Posted 11 months ago

“I have always had good results when purchasing seeds from seed man but unfortunately this last time only six out of ten seeds germinated. I bought ten because I only grow eight. Not happy this time”

Helpful Report

Posted 11 months ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. Please reach out to our customer service team to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman

Posted 11 months ago

“I have attempted to contact you by phone. It has a message but hangs up at the end of it and won't allow me to record anything. I would like to speak to someone about a purchase that I made.”

Helpful Report

Posted 11 months ago

I am escalating this to our customer service manager who will be in touch. Best Seedsman

Posted 11 months ago

“From ordering to delivery was great. I have 2 of 3 flavors not sprouting”

Helpful Report

Posted 11 months ago

Thank you for your review! We really appreciate all those who take time to leave us feedback. We have done a lot of improvements to our website and the way we work. We now have a quicker, better website with products that are easy to find. An excellent, diverse range of the most exciting seeds, combined with what we aim to be, the best service. Our new customer service bot Barbara has just been released and can help all our customers on our website or social media answer any important questions on their order, the ordering process, or any grow questions. Our mission is to ensure our customers have no reason to shop elsewhere. We hope you like the direction we are heading in. Please come back and shop again soon and recommend us far and wide. Thank YOU! Best Seedsman P.S. in the USA we also now have clones available.

Posted 11 months ago

“I have not got my last order”

Helpful Report

Posted 11 months ago

Thank you - i am escalating this to our head of customer service who will be in touch shortly. Thanks Seedsman

Posted 11 months ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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