Selfridges Reviews

Name: Selfridges
Address: 400 Oxford Street, London
Rating: 2.03

2.0 Rating 286 Reviews

25 %

of reviewers recommend Selfridges

About Selfridges:

Selfridges has all the latest designer collections, must-have toys gifts for all the family. Selfridges London is a national institution with the most famous shop windows in the world. The Manchester and Birmingham stores bring the same creative customer experience and now Selfridges.com is positioned to create some magic online.Across every single department, from food to fashion, home to beauty, Selfridges sets the standard for up-to-the-minute style, lasting quality and exceptional customer service, all with a dose of creativity, wit and flair.

Visit Website

Phone:

0800 123 400

Location:

400 Oxford Street
London
W1A 1AB

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Selfridges 1 star review on 28th October 2024

Anonymous

Selfridges 1 star review on 20th December 2021

Amanda

Selfridges 1 star review on 5th March 2021

Sarah

Anonymous

Anonymous // 01/01/2019

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“Sent wrong item in wrong size. only ever ordered twice from Selfridges but both times sent wrong items. Customer service is none exsitent. They take ages looking in too it,and then just say send it back. Rubbish service. Don’t care about customers or the amount of time you have too spend in returning the wrong item they have sent you!!!”

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Posted 6 years ago

“I could not thank enough to the Selfridges Yves Saint Lauren manager and make up artist Marcelo. He is a true star! Dovile”

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Posted 6 years ago

“What a poor service! Just look in what state my order arrived! Contacted them and was offered £20 off and can keep it (I agreed to its solution because knowing how difficult it would be to return this item) but nothing appeared on my PayPal account yet. Two days passed. And they reply very rare... My unboxing video is here https://youtu.be/G3PUu0hKV_Y Please just keep your promise!”

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Posted 7 years ago

“cant even get trough to complain, jsut listened to the same god awful bit of jazz for 20 minutes, look how awful your reviews are! shame on you a company of this size. now been told i cant speak to anyone instore because they wont answer the phone. well hello canada goose coats that are £750 are rubbish, cant dry clean them. social media it is i guess”

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Posted 7 years ago

“Bought a pair of Christian Lobouton shoes as a gift for my fiancée on the eve of our wedding she tried one on an they were slightly to big. No exchange was available so I ordered a half size down and returned them. I received an email saying the shoes were scratched and the refused a refund! I called and complained saying that was a complete lie and threatened to open a dispute with paypal. They said they would put it to the brand specialist for review and reply in 24 hours 4 days later no response so I rang back and amazingly the shoes were now fire and they refunded the money!!!”

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Posted 7 years ago

“I really had a very good expearance in Selfridges very helpful staffs😊”

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Posted 7 years ago

“I purchases a ysl bag from them online...I received the bag...didn't open it and took it out of the box and found it to be too poufy and big for my liking...I returned it via dhal (their carrier)...the box had to be taken open to dhl...they inspect it and pack it up and send it off...all the tags are attached....they said the bag was used and they cannot offer a refund! I asked for pictures of what was used...there was sticky tacky on the handle! I never used the bag, nor did I put sticky tacky on the handle!! i'm not sure if they put this on because they don't want to return the bag? it's insane...can't even speak to someone...they just keep emailing me the generic email that they can't accept the return...how do you know they aren't deliberately doing this so they can't accept it...i'm furious right now...I literally sent it back soon after receiving it...I didn't use it, I didn't even open the bag! so angry right now...i'm fighting this through paypal...don't ever use this website!!”

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Posted 7 years ago

“I wish I had read the reviews before… I wish I had read the reviews before ordering from selfridges. My first order and I also paid for the yearly plus delivery. Ordered 2 all saints shirts in medium as I already had one the same in that size which fits OK. But both shirts seemed a little too large so I returned them both after only trying them on. I have received a refund for only one as they are refusing to refund the other saying it has been worn. I never wore it and will be raising a resolution with PayPal who I used to pay. Safe to say first and last time with selfridges, I hope they wish they had treated customers better when they end up going into administration.”

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Posted 7 years ago

“I live in Australia Someone used my email address to sign up to Selfridges UK but Selfridges dont have any security around sign up. Now I am receiving emails from Selfridges that I do not want and never asked for. Their IT department is joke. An absolute joke”

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Posted 7 years ago

“bsolutely ridiculous service! I wrote a complaint about my Valentino shoes (broken heal) and their rude and unhelpful staff on 31st of May! It’s 14th of July and I still haven’t got any proper response. I have been completely ignored! They keep feeding me with promises for 1.5 month!!! Seems like they do not care about their customers at all! I would avoid shopping there and definitely will take legal actions as I am protected as a consumer by Consumer Right Act 2015. Would not leave it as it is.”

Helpful Report

Posted 7 years ago

“I ordered the Sandro shoes in size IT42, which is my normal size. But the shoes were a bit too big for me. After Trying the shoes on, I put them back into the shoe box and never touched it, not to mention that I have never worn the shoes outside house except for fitting. Right after I had pushed the Refund button on ur website, I searched for the smaller size cuz I really loved the shoes. So I ordered IT 41 size of the same shoes from Sandro-paris UK online site. I returned the shoes in the belief that No issues like this would happen. Which is also why i purchased the subscription membership. Cause I believed that Selfridges, a huge store, would never disappoint customers like this. But when I returned the shoes, the staff from Selfridges said that the shoes were in a bad condition and cant be refunded. So I called the customer service, and the guy said I can only talk to the guy that sent me the email regarding this issue. He said I cant even get a direct call to him. So now I have the same design but two different size of pairs of shoes. I dont understand why I have to fight for fair refund when I am innocent and sure I have never damanged the item. If the item is unresellable, then did Selfridges send me the unsellable item? Cuz it was the same condition that they sent me.”

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Posted 7 years ago

“Ordered a Sonos speaker online over a week ago and it still hasn’t been dispatched. Customer Services have been awful. Just goes to show why companies like John Lewis are so much better for on-line shopping and delivering the goods.”

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Posted 7 years ago

“It was amazing but, I didn’t like how does their site work. When I purchased an item, I can’t track it until arriving.”

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Posted 7 years ago

“Just wanted to say how impressed I was with the Clinique consultant at The Trafford Centre. Charlene was really pleasant and friendly with my sister-in-law and with me. She gave us good advice on make-up products and tips on how to apply make-up. We had a very enjoyable experience and will definitely return to the store.”

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Posted 7 years ago

“Shocking customer service policy. 8-10 bottles on the shelf. Every one of them had a £54.99 price label(physically stuck on each bottle. Scanned through the till...69.99! No offer of honouring their advertised price...so told 'em to stick their bad customer service and seems this Store has become a tourist scam shop! Selfridges...you let yourself and a valid customer down today...shame on you!😒”

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Posted 7 years ago

“Bad customer service I repeat do no order from Selfridges they always making excuses for why their distribution centers mess up I order some Gucci trainers n they messed my size up also my friend said she order red bottoms n they sent her a used one and new one don’t do it I recommend you go to Barney’s instead”

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Posted 7 years ago

“The customer service is appalling. They will continue to provide lame excuses and asking for more time instead of solving a problem. The delivery service DPD is horrible and doesn’t deliver international orders effectively”

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Posted 7 years ago

“Wrong size trainers sent packaging all torn even though I paid extra not the service that was I excepting at all from A birthday present for my daughter which they ruined. Never will I order with them again. Absolutely disgusting service. This package was selfridges mistake torn by them not the delivery service inside packaging that I paid extra for. Plus wrong size trainers disgusting service”

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Posted 7 years ago

“Excellent range and surprisingly good service Yes sometimes people can be overly sensitive and “posh” but to be honest that’s what I like about Selfrdiges... riffraff out”

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Posted 7 years ago

“I wish I could give a minus score. I have never left a review before but feel sick at how Selfridges have been treating me, I ordered a 7 dresses, one of which arrived with the security tag in. I kept 3 dresses and returned 4, including the one that had the metal security tag attached. I had not tried it on, due to being quite appalled at the laziness of sending with security tag. All items returned were in the original packaging with labels etc etc. I was refunded for all dresses but the one with the security tag in. Fast forward two weeks, and despite countless telephone calls and emails, Selfridges are unable to let me know what is happening, why they have not issued a refund, when or whether they will do so. I have requested a manager to call me, raised a formal complaint, you name it - nothing back! My husband and I have been loyal customers for over 20 years, buying my wedding outfit and shoes from here, doing all of our Christmas shopping, etc. I am shocked and appalled at the lack of acknowledgement from Selfridges that this is taking place.”

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Posted 7 years ago

Selfridges is rated 2.0 based on 286 reviews