sendvalu Reviews

Name: sendvalu
Address: AWS Malta Ltd. c/o Sendvalu, no. 8 The Westin Dragonara Resort, Dragonara Road, St. Julians STJ3143 Malta VAT no. MT21789534, AWS Malta Ltd. c/o Sendvalu, no. 8 The Westin Dragonara Resort, Dragonara Road, St. Julians STJ3143 Malta VAT no. MT21789534, St. Julian's
Rating: 4.63

4.6 Rating 5,173 Reviews

92 %

of reviewers recommend sendvalu

Company Reviews

Metrics

4.6

Based on 5,173 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.4 out of 5

sendvalu 5 star review on 28th September 2023

Anonymous

Anonymous // 01/01/2019

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“Prompt excellent service.”

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Posted 6 years ago

Thank you Patrick, we appreciate your review.

Posted 6 years ago

“Sendvalu ist schnell und einfach zu bedienen. die e-mail werden zügig bearbeitet. ich bin sehr zufieden.”

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Posted 6 years ago

Sehr geehrter Wolf, vielen Dank für Ihr positives Feedback. Wir freuen uns Sie wieder zu sehen. Ihr sendvalu Team

Posted 6 years ago

“Terrible communication. I got a message in my email like this: Your sendvalu money transfer 459937 will be processed by our local partner. But there is no name of the receive or the amount of the transfer. I look on the dashboard and there is no transfer with a number of 459937. I think the designers of this system have never used it themselves.”

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Posted 6 years ago

Dear Robert, we would like to receive the email you said you receive incomplete so we can check and improve this email as your recurrent compliance. We are pretty sure we provide the information that has to be provided in the email taking into account the security measures but we would like to improve as always. Kindly send the email received to support@sendvalu.com to verify and take measurements if needed. Thank you

Posted 6 years ago

“Poor online experience. I have to pay in EUR instead of USD. There is very little information provided. I get an email with the pickup code, but not the name of the person - so if you send two at the same time it is confusing. On the dashboard I can see the name but not the pickup code. Kind of dumb.”

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Posted 6 years ago

Thank you Mr Robert, As we explained you, for security matters we only send the key information by mail, but you can always check your dashboard with the complete information. You can also send request by mail to support@sendvalu.com Our agents will help you as soon as it is possible.

Posted 6 years ago

“Der Geldtransfer geht schnell und reibungslos. Und das alles zu einem fairen Preis. Ich bin sehr zufrieden mit Sendvalu. Kann ich nur empfehlen.”

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Posted 6 years ago

Sehr geehrter Herr Voß, vielen Dank für Ihr positives Feedback, leider haben Sie uns nur mit einem Stern bewertet. Ihr Sendvalu Team

Posted 6 years ago

“The service of send valu is excellent I am very happy with the wonderful service of send valu”

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Posted 6 years ago

Thank you! we are very happy to help you

Posted 6 years ago

“I don’t get notification it has been sent till I get a notice it was Ickes up. Takes a couple of days for the recipient to get the money. I should not have to convert dollars to Euros and then to PHP.”

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Posted 6 years ago

Dear James We are a company based in Europe and this is why transactions are no longer possible in dollars, yet we are working hard to find solutions for this issue. You can always check your transaction information in your dashboard and request information to our customer service agents. Sorry for this bad experience you had. We will take into account your comments to improve our service.

Posted 6 years ago

“Sendvalu has been the most easiest and sufficient way for me to send money to another country. I help my cousin financially a lot because he's studying abroad and sendvalu makes it easy for me to send the money and my cousin is able to receive it in no time. Thank you so much for the great service! Best money transfer service out there!!”

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Posted 6 years ago

Thank you Brooke, We are so happy to read that you are satisfied with our service. For us your comments are very important. We work to improve our service day by day.

Posted 6 years ago

“Todo perfecto😀”

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Posted 6 years ago

Muchas gracias Anja, estamos para ayudarle.

Posted 6 years ago

“I feel safe with you”

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Posted 6 years ago

Thank you for your comment. We work with high security standards to offer you the best and secure service.

Posted 6 years ago

“Your service is excellent, thank you.”

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Posted 6 years ago

Thank you Arild, as always, very pleased to help you with your transactions.

Posted 6 years ago

“Excellent service. The verification did not take long. The transfer did not take several days like a regular international wire transfer using a bank.”

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Posted 6 years ago

Dear Glenn, thank you for your feedback. We are very please to confirm that our transactions take much less time that the normal banking system, and much cheaper.

Posted 6 years ago

“Very good! Thank you.”

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Posted 6 years ago

Thank you for your kind feedback.

Posted 6 years ago

“The user exeprience is very poor. Transfers sit in "processing" a long time - sometimes more than a day. The pick up number is not available on the dashboard it only comes in an email, and there is no name of the recipient in the email, so if you have more that one transaction you have to go back and forth between two screens.”

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Posted 6 years ago

Dear Robert, The transactions are delivered and paid between 24 to 48 business hours, same information provided in the web page. The pick up number is informed by mail but you can also see it your dashboard at any moment. The information of the transaction is all provided and shown in the dashboard for security reasons this information is not provided by mail. The agents answer your request by mail due the call center was fully bussy at the moment you called. We appreciate this kind of feedback because it help us to improve our service. Deeply sorry you find it so unpleasant.

Posted 6 years ago

“J'aime beaucoup pour la efficacité”

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Posted 6 years ago

Merci beaucoup pour votre commentaire. Nous sommes a votre service.

Posted 6 years ago

“My name is Mike Mantz and im very pleased with sendvalue service. This is the best way to send money oversea over the internet.”

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Posted 6 years ago

Dear Mike, thank you for your review. We are very please to help you sending money to your family and friends.

Posted 6 years ago

“Easy and fast”

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Posted 6 years ago

Thank you for your comment Paul, we are always available to help.

Posted 6 years ago

“SUPER, Muy rápido, fácil y con un buen precio. Lo recomendáremos”

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Posted 6 years ago

Alejandro, muchas gracias por su comentario. Recuerde que usted tiene la oportunidad de referir a más de sus amigos y ganar con ello. Por favor verifique el siguiente enlace con toda la información: https://www.sendvalu.com/es/promotions/referafriend

Posted 6 years ago

“Srndvalu is very good 👍”

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Posted 6 years ago

Thank you Herbert for your comments. We are very please to help you

Posted 6 years ago

“Sehr gut danke, schnelle Abfertigung mit hoher Präzision”

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Posted 6 years ago

Sehr geehrter Herr Albrecht, vielen Dank für Ihr positives Feedback. Hoffen darauf Sie wieder bald zu sehen. Ihr sendvalu Team.

Posted 6 years ago

sendvalu is rated 4.6 based on 5,173 reviews