sendvalu Reviews

Name: sendvalu
Address: AWS Malta Ltd. c/o Sendvalu, no. 8 The Westin Dragonara Resort, Dragonara Road, St. Julians STJ3143 Malta VAT no. MT21789534, AWS Malta Ltd. c/o Sendvalu, no. 8 The Westin Dragonara Resort, Dragonara Road, St. Julians STJ3143 Malta VAT no. MT21789534, St. Julian's
Rating: 4.63

4.6 Rating 5,173 Reviews

92 %

of reviewers recommend sendvalu

Company Reviews

Metrics

4.6

Based on 5,173 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.4 out of 5

sendvalu 5 star review on 28th September 2023

Anonymous

Anonymous // 01/01/2019

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“You guys are terrible.”

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Posted 6 years ago

Dear John, we regret you have a bad experience with us. We would like to know why we are terrible so we can improve our service. Thank you

Posted 6 years ago

“Very fast as always”

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Posted 6 years ago

Thank you for your comment Arild.

Posted 6 years ago

“A volte tarda però è sicuro!”

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Posted 6 years ago

Grazie per il tuo commento Mario. Stiamo migliorando per essere in grado di servirti in modo efficiente.

Posted 6 years ago

“Thank you-quick-save-and the service is friendly and efficient...great”

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Posted 6 years ago

Thank you Mr Rolf, we are very glad to work to help you sending money for your friends and family abroad.

Posted 6 years ago

“I just tried it for the first time and it seems very okay.”

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Posted 6 years ago

We work hard to give you the best experience with our service. Thank you for your comment.

Posted 6 years ago

“Super perfecto!!.”

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Posted 6 years ago

Muchisimas gracias por su amable calificación. Estamos para servirle.

Posted 6 years ago

“mein erster Transfert nach Cuba überhaupt, einfach, schnell, transparent. April 2019, aus der Schweiz”

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Posted 6 years ago

Lieber Kunde, vielen Dank für das positive Feedback. Ihr sendvalu Team

Posted 6 years ago

“Bei der letzten Überweisung wurden anstatt 29,- Cuc nur 20,- Cuc ausgezahlt.”

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Posted 6 years ago

Sehr geehrter Herr Oliver, bitte informieren Sie den Empfänger FINCIMEX zu besuchen. Alle 29 CUC sind auf der Karte. Mfg, sendvalu Team

Posted 6 years ago

“Sendvalu is ok!”

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Posted 6 years ago

Thank you for your comment.

Posted 6 years ago

“Great service i use it all the time”

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Posted 6 years ago

“In my opinion, you are the best for money transfers. When I've had problems oh, there's always someone there willing to help, and that is wonderful because so many people did not actually have humans that will help you just automated systems. Thank you for being the company that you are and how you were with your clients to solve any issues.”

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Posted 6 years ago

Dear Tracey, Our agents works every day to provide the best service as possible. Please let us know any comments you may have for us to improve. Your review is highly appreciated.

Posted 6 years ago

“Very reliable and fast service. They processed my transaction in less than 5 hours. When you are travelling in a foreign country, its very hard to find a bank to process money transfer but Sendvalu do it in the easiest possible way! Kudos Team Sendvalu! ⭐️⭐️⭐️⭐️⭐️”

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Posted 6 years ago

Thank you, we work to provide the fastest service for your comfort.

Posted 6 years ago

“Unkompliziert, schnell und sehr preiswert!”

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Posted 6 years ago

Sehr geehrter Herr Schmitz, vielen Dank für Ihr positives Feedback! Ihr sendvalu Team

Posted 6 years ago

“Prompt excellent service.”

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Posted 6 years ago

Thank you Patrick, we appreciate your review.

Posted 6 years ago

“Sendvalu ist schnell und einfach zu bedienen. die e-mail werden zügig bearbeitet. ich bin sehr zufieden.”

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Posted 6 years ago

Sehr geehrter Wolf, vielen Dank für Ihr positives Feedback. Wir freuen uns Sie wieder zu sehen. Ihr sendvalu Team

Posted 6 years ago

“Terrible communication. I got a message in my email like this: Your sendvalu money transfer 459937 will be processed by our local partner. But there is no name of the receive or the amount of the transfer. I look on the dashboard and there is no transfer with a number of 459937. I think the designers of this system have never used it themselves.”

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Posted 6 years ago

Dear Robert, we would like to receive the email you said you receive incomplete so we can check and improve this email as your recurrent compliance. We are pretty sure we provide the information that has to be provided in the email taking into account the security measures but we would like to improve as always. Kindly send the email received to support@sendvalu.com to verify and take measurements if needed. Thank you

Posted 6 years ago

“Poor online experience. I have to pay in EUR instead of USD. There is very little information provided. I get an email with the pickup code, but not the name of the person - so if you send two at the same time it is confusing. On the dashboard I can see the name but not the pickup code. Kind of dumb.”

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Posted 6 years ago

Thank you Mr Robert, As we explained you, for security matters we only send the key information by mail, but you can always check your dashboard with the complete information. You can also send request by mail to support@sendvalu.com Our agents will help you as soon as it is possible.

Posted 6 years ago

“Der Geldtransfer geht schnell und reibungslos. Und das alles zu einem fairen Preis. Ich bin sehr zufrieden mit Sendvalu. Kann ich nur empfehlen.”

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Posted 6 years ago

Sehr geehrter Herr Voß, vielen Dank für Ihr positives Feedback, leider haben Sie uns nur mit einem Stern bewertet. Ihr Sendvalu Team

Posted 6 years ago

“The service of send valu is excellent I am very happy with the wonderful service of send valu”

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Posted 6 years ago

Thank you! we are very happy to help you

Posted 6 years ago

“I don’t get notification it has been sent till I get a notice it was Ickes up. Takes a couple of days for the recipient to get the money. I should not have to convert dollars to Euros and then to PHP.”

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Posted 6 years ago

Dear James We are a company based in Europe and this is why transactions are no longer possible in dollars, yet we are working hard to find solutions for this issue. You can always check your transaction information in your dashboard and request information to our customer service agents. Sorry for this bad experience you had. We will take into account your comments to improve our service.

Posted 6 years ago

sendvalu is rated 4.6 based on 5,173 reviews