Name: Sendvalu
Address: AWS Malta Ltd. c/o Sendvalu, no. 8 The Westin Dragonara Resort, Dragonara Road, St. Julians STJ3143 Malta VAT no. MT21789534, St. Julians
Rating: 4.63

“good but limited”

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Posted 4 months ago

Thank you very much for your comment. Please be so kind and contact our customer service with your query (support@sendvalu.com), so that we can find a solution together.

Posted 4 months ago

“Bonjour, Les fonds ont été disponibles très rapidement. C'est le point positif. Merci pour votre rapidité”

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Posted 11 months ago

Merci beaucoup d'avoir pris le temps de laisser un commentaire. Nous sommes très heureux d'apprendre que vous avez été satisfait de Sendvalu. Suivez-nous surFacebook ou inscrivez-vous à notre newsletter pour rester informé et ne manquer aucune promotion.

Posted 11 months ago

“Estaba muy contento,ahora no tanto!! Realize un envío,no recibí ninguna notificación pensé que no fue rejistrado y lo volví a enviar?ahora el banco me manda una notificación de una salida inesperada de mi cuenta y siguiendo los pasos no pude cancelar un pago eso no funciona, más no importa!!! no es porque no tenga el dinero,más ahora soy uno menos 🤷 como me tratas te trato”

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Posted 11 months ago

Lamentamos mucho que haya habido problemas con los intentos de pago a través de sendvalu. Necesitamos que que se ponga en contacto con nuestro servicio de atención al cliente (support@sendvalu.com) para ayudarle con esa dificultad. Gracias.

Posted 11 months ago

“I got the message that the money arrived, but there arrived nothing. i don´t know how much time i have to wait. Sendvalu want many informations of me, which i don´t like to give. I send only 150$ every month and for that i have to declare where i got the money? Never! When this is necesary i will use another service!”

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Posted 11 months ago

Thank you very much for your comment. Security and data protection have top priority, especially in the area of online money transfers. sendvalu was founded 17 years ago in Switzerland and is subject to the strictest security regulations of the MFSA. For this reason, we are obliged to carry out a verification, for which we require the relevant documents. We promise you that your data is in safe hands with us.

Posted 11 months ago

“Hello , I sent 100 usd to an account in Cuba 2 days ago and sendvalu sent me an email that destinatary received it and actually she didn’t received it . How could you resolve this issue please ? Id transaction 1212964. Thank you”

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Posted 11 months ago

Thank you for your comment. We apologize for the inconvenience. Please contact our customer service team with your concerns (support@sendvalu.com), so that we can find a solution together. Thank you very much!

Posted 11 months ago

“El dinero ha tardado muchisimo en llegarle a las personas que se lo envie.”

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Posted 11 months ago

Lamentamos que su transferencia de dinero esté tardando más de lo habitual. Siempre intentamos mejorar nuestro servicio. No dude en ponerse en contacto con nuestro servicio de atención al cliente (support@sendvalu.com) y le daremos un vale de 5€/$ para su próxima transacción a través de sendvalu como disculpa.

Posted 11 months ago

“Non risultano arrivati They don't appear to have arrived”

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Posted 1 year ago

We apologize for any inconvenience. Please contact our customer service team with your concerns (support@sendvalu.com), so we can explain the transfer process to Cuba. Thank you

Posted 1 year ago

“good but takes too long to process”

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Posted 1 year ago

We are sorry that your money transfer is taking longer than usual. We are always trying to improve our service. Please feel free to contact our customer service (support@sendvalu.com)

Posted 1 year ago

“The problem is that I Dont get as Sender automaticly after transfer the pickup Code. I have to write or have to call that I will get it.”

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Posted 1 year ago

Thank you very much for comment. Please be so kind and contact our customer service with your query (support@sendvalu.com), so that we can find a solution together.

Posted 1 year ago

“The transfer was not quick at all. It took 24 hours to send. That is the longest I’ve waited compared to all other transfer apps.”

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Posted 1 year ago

We're sorry your money transfer took longer than usual. We are always trying to improve our service. Please feel free to contact our customer service (support@sendvalu.com) to check and give you an answer.

Posted 1 year ago

“The system was strange, it gave me errors, that the number I had entered wre not correct. I exited and came back in and just did a repeat transaction, and that worked. However it required information on an address line and I repeated the information from the line above.”

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Posted 1 year ago

We apologize for the inconvenience. Please contact our customer service team with your concerns (support@sendvalu.com), so that we can find a solution together. Thank you very much!

Posted 1 year ago

“Todavía no he recibido confirmación de la transferencia a la tarjeta y la persona beneficiaria tampoco. Me gustaría poder confirmarlo y valorarlo. Si puedo dar una sugerencia es que las transferencias sean lo más inmediatas posibles. Hay necesidades y se necesita de esos dineros. Sin más, Ernesto.”

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Posted 1 year ago

Gracias por su comentario. Sentimos las molestias ocasionadas. Por favor, póngase en contacto con nuestro equipo de atención al cliente con sus preocupaciones (support@sendvalu.com), para que podamos encontrar una solución juntos. Muchas gracias.

Posted 1 year ago

“L'identification a été compliquée. Je n'avais pas besoin de ces procédures les 3 dernières fois.”

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Posted 1 year ago

Merci d'avoir laissé votre commentaire. Le processus de vérification des données est nécessaire pour la sécurité. Veuillez noter que nous sommes soumis aux règles de sécurité plus strictes de la MFSA, qui exigent la demande de documents à tous nos clients. Dans votre cas, vous êtes déjà passé par ce processus. Votre profil est autorisé pour les transferts d'argent. Vous pouvez effectuer le transfert d'argent que vous souhaitez. Merci et désolé pour les dérangements occasionnés.

Posted 1 year ago

“It was very difficult to send the money. Sendvalu kept asking for more ways to pay as each one was rejected. Only after a query from my bank, and approval did the transaction work on my 4th try! Also I got charged an extra fee on your end? Why? Will have to reconsider using Sendvalu again?”

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Posted 1 year ago

Dear Johanna, your transaction was paid and sendvalu only charged what we confirm in the last step of your payment. We would like to understand deeply your situation and if possible, please write us with the details to our support email: support@sendvalu.com so we can give you clearer information. Thank you for your comprehension.

Posted 1 year ago

“I have given 5 stars when you repeat your excellence service of delivering the funds in 2 hours or less as you have many times. But this was another example of lack of service since I initiated my order around 6:30 am Pacific Time, and I received this email at 3:30pm. This time it was only about 9 hours to do what we both know you can do in 30 minutes. At least it did not take 40 hours as did one transaction.”

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Posted 1 year ago

Thank you for your comment. We apologize for the inconvenience. Please contact our customer service team with your concerns (support@sendvalu.com), so that we can find a solution together. Thank you very much!

Posted 1 year ago

“Boa tarde! Meu nome é Marta, enviei dinheiro pra cuba e estou preocupada. Recebi e-mail que o dinheiro estava disponível, porém não tem nada ainda na conta da destinatária... Conto com a ajuda e atenção de vcs... Foto em anexo”

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Posted 1 year ago

Gracias por su comentario. Sentimos las molestias ocasionadas. Por favor, póngase en contacto con nuestro equipo de atención al cliente con sus preocupaciones (support@sendvalu.com), para que podamos encontrar una solución juntos. Muchas gracias.

Posted 1 year ago

Hola, por favor, revisar su cuenta email, con la que se registró en el sitio, le hemos respondido a su inquietud, gracias

Posted 1 year ago

“Deben ser más rapidos”

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Posted 1 year ago

Gracias por su honesta calificación. Para hacer seguimiento a su solicitud nos gustaría recibir más detalles para determinar qué pudo retrasar el pago de su transacción. Por favor escribanos a support@sendvalu.com con el número de su transacción para así poder tener trazabilidad y darle una respuesta correcta.

Posted 1 year ago

“Suite à mon récent envoi de 900 dollars à mon épouse à Cuba, je n'ai jamais reçu de confirmation de mail de réception et paiement à la bénéficiaire. Je considère que c'est une nécessité de savoir.”

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Posted 1 year ago

Nous vous remercions pour votre commentaire. Nous nous excusons pour ce désagrément. Veuillez contacter notre service clientèle pour lui faire part de vos préoccupations (support@sendvalu.com), afin que nous puissions trouver une solution ensemble. Nous vous remercions de votre attention.

Posted 1 year ago

“Le daría cinco estrellas porque la verdad que ha llegado rápido no lo siguiente pero ha habido un pequeño problema el descuento que me dijeron que me lo iban a hacer por ser la primera vez que hago una transferenciano me lo han hecho o sea que un tres ya digo de buena gana le daba un cinco un saludo muchas gracias a todos”

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Posted 1 year ago

Muchas gracias por tomarse el tiempo de escribir esta amable reseña. Estamos trabajando duro para darle el mejor servicio del mercado en cada momento particular del día.

Posted 1 year ago

“Obwohl ich schon sehr oft ihre Plattform genutzt habe,war ich diesmal unzufrieden.Es hat 4 Versuche gebraucht um das Geld zu Transferieren. Es kahm immer wieder die Meldung das meine Karte nicht akzeptiert wird.Es ist immer die selbe Karte welche ich benutze.”

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Posted 1 year ago

Vielen Dank, dass Sie sich die Zeit genommen haben, diese freundliche Bewertung zu schreiben. Wir arbeiten hart daran, Ihnen zu jeder Tageszeit den besten Service auf dem Markt zu bieten.

Posted 1 year ago


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.4 out of 5

Sendvalu Reviews