sendvalu Reviews

Name: sendvalu
Address: AWS Malta Ltd. c/o Sendvalu, no. 8 The Westin Dragonara Resort, Dragonara Road, St. Julians STJ3143 Malta VAT no. MT21789534, AWS Malta Ltd. c/o Sendvalu, no. 8 The Westin Dragonara Resort, Dragonara Road, St. Julians STJ3143 Malta VAT no. MT21789534, St. Julian's
Rating: 4.63

4.6 Rating 5,283 Reviews

92 %

of reviewers recommend sendvalu

Company Reviews

Metrics

4.6

Based on 5,283 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	100%
Customer Service
Communication Channels	Email

sendvalu 5 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your service is good, but your email communication does not always match the actual situation. In Cuba, communication is sometimes impossible due to internet and telephone problems. Even when I provide an alternative solution or someone at the recipient’s house can assist, your team continues saying the transaction cannot be delivered because the recipient is unreachable. Please understand the situation in Cuba and accept my instructions when I provide an alternative solution. Sometimes I also send only CAD $200 from Canada, and I expect clear communication and proper service. Please improve your communication and customer service. Thank you.”

Helpful Report

Posted 3 days ago

Thank you for your feedback and for bringing this to our attention. We understand that communication in Cuba can be challenging, and we’re sorry for any confusion caused by our emails. We’ve sent you an email confirming that your orders will be delivered to the recipient. We appreciate your patience and will use your comments to improve our communication and service.

Posted 3 days ago

“Esta vez no estuve muy contenta ya que a mi madre le entregaron en Cuba billetes viejos y con algunas roturas lo cual le dificultó muchísimo su cambio a moneda nacional.”

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Posted 1 month ago

Es muy lamentable lo ocurrido, debió habernos escrito directamente al Equipo de Atención al Cliente y consultado acerca de este asunto - https://www.sendvalu.com/es/contacte-con 1- El beneficiario no debió aceptar billetes rotos o en malas condiciones 2- Usted (remitente) debió informarnos sobre lo que estaba ocurriendo 3- Nosotros habríamos informado al distribuidor para que cambiaran y entregaran dinero en buen estado Todo podía haberse resuelto en pocas horas si nos hubiese puesto al tanto. Espero que la próxima vez nos consulte y lamentamos esta mala experiencia.

Posted 1 month ago

“Please provide examples for the AML form. It is trial by error. Too much guessing what is actually required.”

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Posted 5 months ago

Please be so kind and contact our customer service with your query (support@sendvalu.com), so that we can find a solution together.

Posted 5 months ago

“Hi, for the most part I'm satisfied with Sendvalu. But on 4 May 2026 I sent 102.06 eur to Saballa Debbie ID 1731668 as of now this order has not been processed.I would appreciate if you would expedite this transfer. Thank you”

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Posted 5 months ago

Dear customer, please contact our customer service team at support@sendvalu.com. This is the email address for any questions, requests, or concerns you may have regarding an order. Thank you.

Posted 5 months ago

“Sending money, home delivery within 1-5 days = OK Sending food basket to same recipient, same day as money, not yet delivered = no info when delivery is expected to be = not OK. Order 1718340 food basket!”

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Posted 6 months ago

“Das geld das ich geschickt habe ist seit über einer woche überfällig. Und man kan niemanden kontktieren.”

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Posted 7 months ago

“Nach Abschluss der Bestellung und Bezahlung per Kreditkarte habe ich keine Bestätigung per E-Mail mit Betreff "Danke für die Bestellung" erhalten. Das ist zum ersten Mal passiert, früher hat es immer geklappt.”

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Posted 7 months ago

“Die immer wiederkehrenden sehr umfangreichen und komplizierten Sicherheitsprüfungen nerven. Ansonsten ist der Service wirklich als gut zu bezeichnen”

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Posted 9 months ago

“Die jährliche Sicherheitsprüfung ist sehr nervig, zu umfangreich und vor allem zu kompliziert.”

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Posted 9 months ago

“good but limited”

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Posted 2 years ago

Thank you very much for your comment. Please be so kind and contact our customer service with your query (support@sendvalu.com), so that we can find a solution together.

Posted 2 years ago

“Bonjour, Les fonds ont été disponibles très rapidement. C'est le point positif. Merci pour votre rapidité”

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Posted 3 years ago

Merci beaucoup d'avoir pris le temps de laisser un commentaire. Nous sommes très heureux d'apprendre que vous avez été satisfait de Sendvalu. Suivez-nous surFacebook ou inscrivez-vous à notre newsletter pour rester informé et ne manquer aucune promotion.

Posted 3 years ago

“Estaba muy contento,ahora no tanto!! Realize un envío,no recibí ninguna notificación pensé que no fue rejistrado y lo volví a enviar?ahora el banco me manda una notificación de una salida inesperada de mi cuenta y siguiendo los pasos no pude cancelar un pago eso no funciona, más no importa!!! no es porque no tenga el dinero,más ahora soy uno menos 🤷 como me tratas te trato”

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Posted 3 years ago

Lamentamos mucho que haya habido problemas con los intentos de pago a través de sendvalu. Necesitamos que que se ponga en contacto con nuestro servicio de atención al cliente (support@sendvalu.com) para ayudarle con esa dificultad. Gracias.

Posted 3 years ago

“I got the message that the money arrived, but there arrived nothing. i don´t know how much time i have to wait. Sendvalu want many informations of me, which i don´t like to give. I send only 150$ every month and for that i have to declare where i got the money? Never! When this is necesary i will use another service!”

Helpful Report

Posted 3 years ago

Thank you very much for your comment. Security and data protection have top priority, especially in the area of online money transfers. sendvalu was founded 17 years ago in Switzerland and is subject to the strictest security regulations of the MFSA. For this reason, we are obliged to carry out a verification, for which we require the relevant documents. We promise you that your data is in safe hands with us.

Posted 3 years ago

“Hello , I sent 100 usd to an account in Cuba 2 days ago and sendvalu sent me an email that destinatary received it and actually she didn’t received it . How could you resolve this issue please ? Id transaction 1212964. Thank you”

Helpful Report

Posted 3 years ago

Thank you for your comment. We apologize for the inconvenience. Please contact our customer service team with your concerns (support@sendvalu.com), so that we can find a solution together. Thank you very much!

Posted 3 years ago

“El dinero ha tardado muchisimo en llegarle a las personas que se lo envie.”

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Posted 3 years ago

Lamentamos que su transferencia de dinero esté tardando más de lo habitual. Siempre intentamos mejorar nuestro servicio. No dude en ponerse en contacto con nuestro servicio de atención al cliente (support@sendvalu.com) y le daremos un vale de 5€/$ para su próxima transacción a través de sendvalu como disculpa.

Posted 3 years ago

“Non risultano arrivati They don't appear to have arrived”

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Posted 3 years ago

We apologize for any inconvenience. Please contact our customer service team with your concerns (support@sendvalu.com), so we can explain the transfer process to Cuba. Thank you

Posted 3 years ago

“good but takes too long to process”

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Posted 3 years ago

We are sorry that your money transfer is taking longer than usual. We are always trying to improve our service. Please feel free to contact our customer service (support@sendvalu.com)

Posted 3 years ago

“The problem is that I Dont get as Sender automaticly after transfer the pickup Code. I have to write or have to call that I will get it.”

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Posted 3 years ago

Thank you very much for comment. Please be so kind and contact our customer service with your query (support@sendvalu.com), so that we can find a solution together.

Posted 3 years ago

“The transfer was not quick at all. It took 24 hours to send. That is the longest I’ve waited compared to all other transfer apps.”

Helpful Report

Posted 3 years ago

We're sorry your money transfer took longer than usual. We are always trying to improve our service. Please feel free to contact our customer service (support@sendvalu.com) to check and give you an answer.

Posted 3 years ago

“The system was strange, it gave me errors, that the number I had entered wre not correct. I exited and came back in and just did a repeat transaction, and that worked. However it required information on an address line and I repeated the information from the line above.”

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Posted 3 years ago

We apologize for the inconvenience. Please contact our customer service team with your concerns (support@sendvalu.com), so that we can find a solution together. Thank you very much!

Posted 3 years ago

sendvalu is rated 4.6 based on 5,283 reviews