Sendvalu Reviews

Name: Sendvalu
Address: AWS Malta Ltd. c/o Sendvalu, no. 8 The Westin Dragonara Resort, Dragonara Road, St. Julians STJ3143 Malta VAT no. MT21789534, St. Julians
Rating: 4.63

4.6 Rating 5,173 Reviews

92 %

of reviewers recommend Sendvalu

Company Reviews

Metrics

4.6

Based on 5,173 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.4 out of 5

Sendvalu 5 star review on 28th September 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Envié dinero a perú y hasta ahora no lo han recibido, y otra cosa envié 150$a cuba y sólo le dieron a mi esposo 140, quiero saber por qué”

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Posted 4 years ago

“It works adequately for me”

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Posted 4 years ago

Thanks for your friendly review, Jeffrey.

Posted 4 years ago

“The tax is expensive”

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Posted 4 years ago

Hello, Jorge. We do not charge taxes. Please contact your bank or card issuer for further assistance.

Posted 4 years ago

“I was happy with the service up until my transfer on April 15. It was to have been processed in 1 to 48 hours. It is now 7 DAYS later, my wife still has not received the money. I tried calling numbers in 3 different countries, and cannot get anyone on the phone. Not happy.”

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Posted 4 years ago

Our apologies that the money transfer has been delayed and that no one was available to answer the phone at the time of your call. Transactions are screened manually by our distribution partners. We push to expedite every transaction that comes through us. One of our representatives has responded to your cancellation request via email. Rest assured we are working hard to improve our Customer Support to serve you better.

Posted 4 years ago

“Me gusta como trabaja”

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Posted 4 years ago

“Why is my transaction taking long to get into the mobile cash account”

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Posted 4 years ago

Our apologies for the delay of your transaction. To assist you further, please log in to our website and go to Support.

Posted 4 years ago

“Service is good, but 6,5 hours is to long.”

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Posted 4 years ago

Thanks for taking the time to give us your feedback. Each transaction goes through manual verification which usually takes up to 24 hours.

Posted 4 years ago

“too slow with sending funds forward for the amount of money you charge to send.”

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Posted 4 years ago

Sorry for the delay in your transaction. The most recent transaction was made on March 12th and was marked PAID on the same date.

Posted 4 years ago

“It took a bit long this time”

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Posted 4 years ago

Our apologies for the delay in your transaction. Our technical team is doing their best to fix the error. We will get back to you for possible updates through email.

Posted 4 years ago

“Schnell geht es schon! Aber mir wurde nach einer Transaktion das Wieder-Einloggen angezeigt und dann wurde das Feld: 'Vervollständigen' angezeigt! Doch dadurch wurde eine zweite Buchung mit dem gleichen Betrag veranlasst. Also eine Doppelbuchung! Der doppelte Betrag! Ich habe eine Email geschickt! Hoffentlich wird die zweite Buchung gelöscht! Telefonisch sind Sie nicht erreichbar! Anrufe werden nicht beantwortet!”

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Posted 4 years ago

Sehr geehrter Herr Doering, vielen Dank für Ihre Mitteilung. Unser IT Team überprüft das Problem. Ihr sendvalu Team.

Posted 4 years ago

“Thank you so much”

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Posted 4 years ago

Thanks for your friendly review, Ravindrakumar.

Posted 4 years ago

“Well am very happy she got the money faster then before. I did connect with your office on skype was not given a code for transfer was very worried for fraud. But good now”

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Posted 4 years ago

Thanks for your friendly review, Richard.

Posted 4 years ago

“sorry - but several of my transfers to Ghana have taken much too long! Some of them 3 - 4 or even 5 days! But the mail service is rather good and friendly!”

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Posted 4 years ago

Our apologies for the delay in your transactions. We are pushing to expedite every transaction that comes through us.

Posted 4 years ago

“How come, your program is messed up? Third time that I chose Bank transfer and your system shift to Cash pick up when I press pay? It is becoming a pain considering I am asked for Account Number and name of bank where to remit!”

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Posted 4 years ago

Hello, Jose. Please login to our website using your registered email address and click Support. We will look up your transaction and be able to assist you.

Posted 4 years ago

“El problema es que muy lento el proceso para el envio de dinero ya que el proceso en sí pasa por muchos filtros y eso no ayuda a que el servicio sea más rapido y ágil a la hora de uno enviar dinero digamos a Cuba”

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Posted 4 years ago

“Der Empfänger erhielt von den 4450 ghs heute nur 2000 ghs, warum?”

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Posted 4 years ago

“It is ok but so far just do not understand why some transaction take longer than some and it's going to same ppl same place.”

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Posted 4 years ago

Thank you very much for taking the time to write this friendly review. We are working hard to give you the best service in the market at every particular time of the day.

Posted 4 years ago

“good , have to use it again”

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Posted 4 years ago

Dear customer, thank you for your kind feedback! Here at Sendvalu, we always strive to do our best to make sure our customers are beyond satisfied with the level of service provided. Thanks again for your kind feedback! Best regards from your Sendvalu customer service and support team.

Posted 4 years ago

“Payment system problems for 2nd time”

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Posted 4 years ago

Hello, Urs. Please login to our website and go to Support so that we could assist you further with your transaction issues.

Posted 4 years ago

“Good apps like it”

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Posted 4 years ago

Thank you very much for taking the time to write this friendly review. We are working hard to give you the best service in the market at every particular time of the day.

Posted 4 years ago

Sendvalu is rated 4.6 based on 5,173 reviews