sendvalu Reviews

Name: sendvalu
Address: AWS Malta Ltd. c/o Sendvalu, no. 8 The Westin Dragonara Resort, Dragonara Road, St. Julians STJ3143 Malta VAT no. MT21789534, AWS Malta Ltd. c/o Sendvalu, no. 8 The Westin Dragonara Resort, Dragonara Road, St. Julians STJ3143 Malta VAT no. MT21789534, St. Julian's
Rating: 4.63

4.6 Rating 5,191 Reviews

92 %

of reviewers recommend sendvalu

Company Reviews

Metrics

4.6

Based on 5,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	98%
Customer Service
Communication Channels	Email, Live Chat

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“El problema es que muy lento el proceso para el envio de dinero ya que el proceso en sí pasa por muchos filtros y eso no ayuda a que el servicio sea más rapido y ágil a la hora de uno enviar dinero digamos a Cuba”

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Posted 6 years ago

“Der Empfänger erhielt von den 4450 ghs heute nur 2000 ghs, warum?”

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Posted 6 years ago

“It is ok but so far just do not understand why some transaction take longer than some and it's going to same ppl same place.”

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Posted 6 years ago

Thank you very much for taking the time to write this friendly review. We are working hard to give you the best service in the market at every particular time of the day.

Posted 6 years ago

“good , have to use it again”

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Posted 6 years ago

Dear customer, thank you for your kind feedback! Here at Sendvalu, we always strive to do our best to make sure our customers are beyond satisfied with the level of service provided. Thanks again for your kind feedback! Best regards from your Sendvalu customer service and support team.

Posted 6 years ago

“Payment system problems for 2nd time”

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Posted 6 years ago

Hello, Urs. Please login to our website and go to Support so that we could assist you further with your transaction issues.

Posted 6 years ago

“Good apps like it”

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Posted 6 years ago

Thank you very much for taking the time to write this friendly review. We are working hard to give you the best service in the market at every particular time of the day.

Posted 6 years ago

“Your service is ok, but it takes to long sometimes to deliver money on mobile wallet. Sorry to say so.”

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Posted 6 years ago

Thank you for taking the time to give us your feedback. Our apologies that the money transfer has been delayed. Transactions are screened manually by our distribution partners. Although it has been challenging, we have been trying to push to expedite every transaction that comes through us.

Posted 6 years ago

“I like it it's a great and fast way to send money to your loved ones all over the world”

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Posted 6 years ago

Thank you very much for taking the time to write this friendly review. We are working hard to give you the best service in the market at every particular time of the day.

Posted 6 years ago

“Fast transfer but credit card fees are outrageous on top of the transfer fees”

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Posted 6 years ago

Thank you for taking the time to give us your feedback. Please login to our website and go to Support so that we could look into this matter.

Posted 6 years ago

“hello hunny”

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Posted 6 years ago

Hello, Eduard. Please login to our website and go to Support if you need further assistance.

Posted 6 years ago

“At initial processing, it took 4 days before my transfer was effected. But subsequent transfers were fast enough that my cancelled transfer was also processed. All in all, service was satisfactory.”

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Posted 6 years ago

Thank you very much for taking the time to give us feedback. We are working hard to give you the best service in the market at every particular time of the day.

Posted 6 years ago

“not satified because you send mail to me about loyalty bonus, and when I try it says: the reedem is not availabel!!”

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Posted 6 years ago

Sorry to hear about that, Hans. The validity of the promo code is indicated at the bottom part of the message sent to you. Please send us an email at support@sendvalu.com so that we could look into it.

Posted 6 years ago

“It is unpredictable how much time it takes to reach the reciever with cash pick up to Philippines”

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Posted 6 years ago

Hello, Sten. Transactions to the Philippines is usually available for cash pickup in 24 hours. Please send us an email at support@sendvalu.com if you need further assistance with your transaction.

Posted 6 years ago

“Exchange rates Euro = CUC that you apply are very bad On the other hand the application is very good”

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Posted 6 years ago

Thank you for taking the time to give us feedback.

Posted 6 years ago

“customers in Cuba do no receive any more credit advices, pls complain there”

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Posted 6 years ago

Hello, Urs. Thank you for taking the time to give us your feedback. We will look into this matter and coordinate with our local partner. Please send us an email at support@sendvalu.com if you need further assistance.

Posted 6 years ago

“Good Platform”

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Posted 6 years ago

“This is a good service except for one problem. IT TAKES TO LONG.!! YOU CAUSED MY WIFE TO MISS HER FLIGHT HOME.”

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Posted 6 years ago

Hello, Kyle. Thank you for taking the time to give us your feedback. Our apologies that your wife did not receive the amount on time. Is this with your most recent transaction on June 17, that was also marked PAID in the same day, or the previous transactions? Rest assured we have been trying to push to expedite every transaction that comes through us.

Posted 6 years ago

“You stay a few hours it takes longer than a few hours you take too long and cause problems for people because it takes too long for you to send the money”

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Posted 6 years ago

Thank you for taking the time to give us your feedback. Our apologies that the money transfer has been delayed. Transactions are screened manually by our distribution partners in your recipient's country. Although it has been challenging, we have been trying to push to expedite every transaction that comes through us. Kindly send us an email at support@sendvalu.com if you need further assistance.

Posted 6 years ago

“Hello, my transaction ID GHSE2815678939 has not yet been proceed by your local partners since 72 hours ago. It has shown processing by local partners for the past 72 hours now. Please why do your local partners take so much time to release payments? Also, I have sent my additional documents to you in other to process the rest of my transactions but as at now I have not received any feedback. Counting on your usual co operation to hear from you. Thanks”

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Posted 6 years ago

Thank you for taking the time to give us your feedback, Shirley. GHSE2815678939 has already been marked PAID in our system last June 16, 2019. Our apologies for the delay. Please send us an email at support@sendvalu.com if you need our assistance.

Posted 6 years ago

“Please can you explain to me why transaction status has shown processing by local partners for more than 48 hours.The recipient has not yet received the funds.kindly speed up the transaction so that my recipient gets the money on time.Thank you for your service!”

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Posted 6 years ago

Thank you for contacting us. We apologize for the inconvenience. Regarding your transaction, our team is working to fix this issue as soon as possible. Please contact us via email support@sendvalu.com or via Facebook messenger for the security of your account and transaction.

Posted 6 years ago

sendvalu is rated 4.6 based on 5,191 reviews