Sendvalu Reviews

Name: Sendvalu
Address: AWS Malta Ltd. c/o Sendvalu, no. 8 The Westin Dragonara Resort, Dragonara Road, St. Julians STJ3143 Malta VAT no. MT21789534, St. Julians
Rating: 4.63

4.6 Rating 5,173 Reviews

92 %

of reviewers recommend Sendvalu

Company Reviews

Metrics

4.6

Based on 5,173 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.4 out of 5

Sendvalu 5 star review on 28th September 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your service is ok, but it takes to long sometimes to deliver money on mobile wallet. Sorry to say so.”

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Posted 4 years ago

Thank you for taking the time to give us your feedback. Our apologies that the money transfer has been delayed. Transactions are screened manually by our distribution partners. Although it has been challenging, we have been trying to push to expedite every transaction that comes through us.

Posted 4 years ago

“I like it it's a great and fast way to send money to your loved ones all over the world”

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Posted 4 years ago

Thank you very much for taking the time to write this friendly review. We are working hard to give you the best service in the market at every particular time of the day.

Posted 4 years ago

“Fast transfer but credit card fees are outrageous on top of the transfer fees”

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Posted 4 years ago

Thank you for taking the time to give us your feedback. Please login to our website and go to Support so that we could look into this matter.

Posted 4 years ago

“hello hunny”

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Posted 4 years ago

Hello, Eduard. Please login to our website and go to Support if you need further assistance.

Posted 4 years ago

“At initial processing, it took 4 days before my transfer was effected. But subsequent transfers were fast enough that my cancelled transfer was also processed. All in all, service was satisfactory.”

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Posted 4 years ago

Thank you very much for taking the time to give us feedback. We are working hard to give you the best service in the market at every particular time of the day.

Posted 4 years ago

“not satified because you send mail to me about loyalty bonus, and when I try it says: the reedem is not availabel!!”

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Posted 4 years ago

Sorry to hear about that, Hans. The validity of the promo code is indicated at the bottom part of the message sent to you. Please send us an email at support@sendvalu.com so that we could look into it.

Posted 4 years ago

“It is unpredictable how much time it takes to reach the reciever with cash pick up to Philippines”

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Posted 4 years ago

Hello, Sten. Transactions to the Philippines is usually available for cash pickup in 24 hours. Please send us an email at support@sendvalu.com if you need further assistance with your transaction.

Posted 4 years ago

“Exchange rates Euro = CUC that you apply are very bad On the other hand the application is very good”

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Posted 4 years ago

Thank you for taking the time to give us feedback.

Posted 4 years ago

“customers in Cuba do no receive any more credit advices, pls complain there”

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Posted 4 years ago

Hello, Urs. Thank you for taking the time to give us your feedback. We will look into this matter and coordinate with our local partner. Please send us an email at support@sendvalu.com if you need further assistance.

Posted 4 years ago

“Good Platform”

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Posted 4 years ago

“This is a good service except for one problem. IT TAKES TO LONG.!! YOU CAUSED MY WIFE TO MISS HER FLIGHT HOME.”

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Posted 4 years ago

Hello, Kyle. Thank you for taking the time to give us your feedback. Our apologies that your wife did not receive the amount on time. Is this with your most recent transaction on June 17, that was also marked PAID in the same day, or the previous transactions? Rest assured we have been trying to push to expedite every transaction that comes through us.

Posted 4 years ago

“You stay a few hours it takes longer than a few hours you take too long and cause problems for people because it takes too long for you to send the money”

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Posted 4 years ago

Thank you for taking the time to give us your feedback. Our apologies that the money transfer has been delayed. Transactions are screened manually by our distribution partners in your recipient's country. Although it has been challenging, we have been trying to push to expedite every transaction that comes through us. Kindly send us an email at support@sendvalu.com if you need further assistance.

Posted 4 years ago

“Hello, my transaction ID GHSE2815678939 has not yet been proceed by your local partners since 72 hours ago. It has shown processing by local partners for the past 72 hours now. Please why do your local partners take so much time to release payments? Also, I have sent my additional documents to you in other to process the rest of my transactions but as at now I have not received any feedback. Counting on your usual co operation to hear from you. Thanks”

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Posted 4 years ago

Thank you for taking the time to give us your feedback, Shirley. GHSE2815678939 has already been marked PAID in our system last June 16, 2019. Our apologies for the delay. Please send us an email at support@sendvalu.com if you need our assistance.

Posted 4 years ago

“Please can you explain to me why transaction status has shown processing by local partners for more than 48 hours.The recipient has not yet received the funds.kindly speed up the transaction so that my recipient gets the money on time.Thank you for your service!”

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Posted 4 years ago

Thank you for contacting us. We apologize for the inconvenience. Regarding your transaction, our team is working to fix this issue as soon as possible. Please contact us via email support@sendvalu.com or via Facebook messenger for the security of your account and transaction.

Posted 4 years ago

“Please I want to to why my ID transaction status is still showing PROCESSING BY LOCAL PARTNER for more than 48 hours? I have been emailing your support team but no answer from them.”

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Posted 4 years ago

Our apologies for the late reply to your messages, Shirley. We have been trying to push to expedite every transaction that comes through us. We are still waiting for feedback regarding the real status of your transactions. Rest assured we are working hard to complete all of your transactions. Thank you for your kind understanding and patience.

Posted 4 years ago

“Coût un peu cher”

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Posted 4 years ago

Cher M. Jean Marc Inacio Inacio, merci beaucoup pour votre commentaire! À Sendvalu, nous prenons en compte les commentaires de nos clients. C’est pourquoi nous travaillons sans relâche à l’amélioration continue. Cependant, pour être franc, nous sommes l’une des sociétés dont les prix sont les plus compétitifs sur le marché des envois de fonds. une enquête et vous vous rendrez compte que les autres ont des valeurs bien supérieures à celles de notre entreprise. Nous vous remercions de votre attention et de l’utilisation de nos services. Cordialement, son équipe de service client de Sendvalu.

Posted 4 years ago

“Hello I need the money today let the money go through today and also my brother send me $1070 out of the money he owe me since Saturday the money as not enter my account yet please let the $1070 go through today and the other $127 because I need the money today ASAP.God will bless you”

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Posted 4 years ago

Thank you for contacting us. We apologize for the inconvenience. Regarding your transaction, please contact us via email support@sendvalu.com or via Facebook messenger so we could assist you further.

Posted 4 years ago

“Trying to get a hold of support is a hassle”

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Posted 4 years ago

Thank you for taking the time to give us your feedback, Angelina. We are sorry that you had a negative experience with our Support Team. Please send us an email at support@sendvalu.com for further assistance and we will respond as quickly as we can.

Posted 4 years ago

“to long wait for the transaction”

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Posted 4 years ago

Thank you for taking the time to give us your feedback, Herbert. Our apologies for the delay in your transaction. Kindly send us an email at support@sendvalu.com for further assistance.

Posted 4 years ago

“Son ustedes seguros pero muy lentos.”

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Posted 4 years ago

Sendvalu is rated 4.6 based on 5,173 reviews