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Sendvalu Reviews

4.6 Rating 5,173 Reviews

92 %

of reviewers recommend Sendvalu

Company Reviews

4.6

Based on 5,173 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.4 out of 5

Sendvalu 5 star review on 28th September 2023

Sendvalu 5 star review on 28th September 2023

Sendvalu 5 star review on 5th May 2023

Schmelzle, Horst

Sendvalu 5 star review on 15th April 2023

Gütlich, Wolfgang

Sendvalu 5 star review on 3rd April 2023

Gütlich, Wolfgang

Sendvalu 5 star review on 24th March 2023

Sánchez , Charly

Sendvalu 5 star review on 18th March 2023

Gütlich, Wolfgang

8

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hasta ahora no tengo ninguna queja siempre que sigan prestada su servicio con esta calidad de entrega rápido gracias.. Lo único que falta que entreguen la tarjeta AIS USD lo antes pocible por lo demás bien hasta ahora gracias.”

Posted 3 years ago

“When will receive the refund for my failed order? Transaction number 677476”

Posted 3 years ago

“I can see money has been sent to partner but partner hasn’t released the money more than 12hrs now kindly contact partner because it’s urgent,thank you Transaction number 677476”

Posted 3 years ago

Our apologies that your transaction had to be canceled. We regret that this transaction has not been successful at this time. We hope we can provide you with a better customer experience next time with your future transactions with us.

Posted 3 years ago

“Duplicate transaction are a problem.”

Posted 3 years ago

Hi there, William. Thank you for using sendvalu for your money transfer. In case you have sent a duplicate transfer request, you can try to cancel it yourself by logging on your sendvalu account, select the transaction, and press Cancel. Or, we can do it for you. Kindly send us a message and indicate the Transaction ID. Please don't hesitate to contact us if you need any assistance.

Posted 3 years ago

“The support is good but I had a terrible time sending money to Cuba. When I arrived to pay it would redirect me. I need to send money to Cuba every month. I hope I do not have this problem next month”

Posted 3 years ago

“I use Sendvalu a lot, and am generally pleased with the service. There are however, a number of areas where the service can be improved: 1. Consistency: too often, and seemingly, always when the need is critical, there are delays. 2. You have done your security assessments many times; why the need for constant verification? 3. Location time differences is often a factor: is your service 24/7? - It needs to be!! 4. I have asked several times about deposits directly to a bank account; but not received any response. This is important for transport security reasons. Recently, my recipient was attacked at gun-point and robbed of all receipts when leaving the collection point!! 5. I have never been able to reach Sendvalu by telephone, and even got the impression that the listing of a telephone contact was a hoax!!”

Posted 3 years ago

“El dinero llega,pero Muy lento la cominicación con ustedes uno envía una pregunta y en ocasiones ni siquiera se toman el trabajo de responder.me refiero al servicio en línea.gracias”

Posted 3 years ago

“Curious why it's taking so long to send the money”

Posted 3 years ago

Hello, Thomas. Please use the proper channel in following up on your transaction. Log in to your account and go to Support so that we could further assist you.

Posted 3 years ago

“Sendvalu ist eine günstige Form Geld zu versenden.Bisher ist auch alles beim Empgänger angekommen.Allerdings ist es nicht Ratsam mit Klarna zu bezahlen.Der Transfer dauertviel zu lang.Obwohl es heißt Sofortüberweisung.Nachdem der Empgänger das Geld auf der AIS Karte ( Blau) hat,kommt es immer wieder zu Verzögerungen es abzuheben.Oft klappt das erst beim 3 oder 4 Versuch .Ich weiß nicht ob das generell so ist,oder nur in Cuba.Jedenfalls ist das ein Problem da der Empfänger weit von der nächsten Bank wohnt.Und oft umsonst die Reise dorthin unternimmt.”

Posted 3 years ago

“Its reliable and good but charges are very high and not acceptable.”

Posted 3 years ago

Sorry to hear that you find our rates comparatively unsatisfactory to you at this time. We are continuously doing our best in improving our services.

Posted 3 years ago

“Things not going to plan why please”

Posted 3 years ago

Hello, Roy. Please use the proper channel when following up on a transaction. If you are the legitimate registered Sender, you can securely login your sendvalu account and click Support. We will look up your transaction and be able to assist you.

Posted 3 years ago

“Sendvalu is very good when sending to Ghana......poor when sending to Nigeria. Sorry.”

Posted 3 years ago

Due to several complaints received with regards to our services in Nigeria we regret to inform you that the cause of the delay is due to on-going upgrade of the inter-bank transfer system, which processes transfers across all Nigerian banks from our service providers. As a result, the system is experiencing intermittent service outages, thereby causing delays in transaction status confirmation. Our apologies for the inconvenience this has caused.

Posted 3 years ago

“Fast and easy to use wherever you are...thanks Sendvalu and more power....”

Posted 3 years ago

Thanks for your friendly review, Alexander.

Posted 3 years ago

“It should not be necessary to use 3 hours to deliver money to mobile wallet.”

Posted 3 years ago

Thanks for taking the time to give us your feedback. Transactions to mobile wallet usually takes 24 hours to complete on our platform. There are also some instances that the receiver's mobile wallet holding limit has been reached which is the common cause of delay. If this is the case, the mobile wallet should be emptied to receive new transactions.

Posted 3 years ago

“You are back to very long delivery time, 8 hours to deliver to mobile wallet.”

Posted 3 years ago

Thank you for taking the time to give us your feedback. Our transactions usually take 24 hours to complete. Some would take 48 hours. Rest assured, we try to push to expedite every transaction that comes through us.

Posted 3 years ago

“I don’t know why the transaction have taken more than 1 day for me to receive my funds”

Posted 3 years ago

Due to legal and regulatory requirements that we must follow, we need to go through a process of getting to know our customer and obtaining documented proof. The importance of compliance with these laws are greater since we are in a non face to face business. Your transaction was cancelled as requested. Your money was not taken by sendvalu as it was not processed. The amount debited from your card is a reserve put by your bank against your card. Usually, banks take 5 to 7 working days to charge it back to the card holder's account.

Posted 3 years ago

“I don’t know why it have taken more than a day for me to receive my funds what’s wrong”

Posted 3 years ago

There are legal and circumstantial reasons why a certain transaction may not be successful. If you are the legitimate registered Sender, you can securely login your sendvalu account and click Support. We will look up your transaction and be able to assist you.

Posted 3 years ago

“Seemed to be a delay in my Wife receiving her money”

Posted 4 years ago

Hello, Gary. Sorry to hear about the delay of your transaction. Please use the proper channel when following up your transaction. Please log in to your account and go to Support for further assistance.

Posted 3 years ago

“Service wonderful, Fee to pay for service is Absolutely Ridiculously High. And I was supposed to get free fee when I signed up and never did”

Posted 4 years ago

Sorry to hear that you find our rates comparatively unsatisfactory to you at this time. Regarding the promo/voucher code, have you been referred by a friend who is an existing sendvalu sender? I checked your account and did not find information about referral. Please log in to your account and go to Support so that we could assist further assist you.

Posted 3 years ago

“eNVOYER UN RECU SVP”

Posted 4 years ago

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Sendvalu is rated 4.6 based on 5,173 reviews