sendvalu Reviews

Name: sendvalu
Address: AWS Malta Ltd. c/o Sendvalu, no. 8 The Westin Dragonara Resort, Dragonara Road, St. Julians STJ3143 Malta VAT no. MT21789534, AWS Malta Ltd. c/o Sendvalu, no. 8 The Westin Dragonara Resort, Dragonara Road, St. Julians STJ3143 Malta VAT no. MT21789534, St. Julian's
Rating: 4.63

4.6 Rating 5,191 Reviews

92 %

of reviewers recommend sendvalu

Company Reviews

Metrics

4.6

Based on 5,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	98%
Customer Service
Communication Channels	Email, Live Chat

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wenn die Zahlung nach Cuba korrekt abgewickelt wird, ist alles ok und teilweise schnell. Sobald sich ein Problem ergibt, gibt es real keine Hilfe seitens sendvalu. Es wird immer nur stupide auf Fincimex Auskünfte verwiesen. Dabei muss bekannt sein, dass sowohl die Seite > https://fincimexremesas.cimex.com.cu/WSOLO/ < als auch das Auskunftstelefon mierda sind. Nichts funktioniert und auch die cubanischen Empfänger bekommen keine Verbindung. So kommt es gelegentlich zu Unsicherheiten und auch zu Geldverlusten. Zur Verbesserung dieser blöden Situation ist es zu wünschen, dass sendvalue auch mal direkt im Auftrag seiner Kunden Nachforschungen zu dem Verbleib von Zahlungen übernimmt. Das würde zu interessanten praktischen Erkenntnissen führen !!!”

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Posted 5 years ago

Sehr geehrter Herr Degen, wir bedauern, dass Sie mit unserer Arbeit nicht zufrieden sind. Wenn die Überweisung AUSBEZAHLT markiert, das bedeutet automatisch, dass das Geld von FIncimex als ausbezahlt markiert und wir eine schriftliche Bestätigung der Auszahlung haben. Falls es Probleme gibt, schlägt FIncimex vor, den Saldo auf der Webseite https://fincimexremesas.cimex.com.cu/WSOLO/ zu überprüfen. Dann sich persönlich an Fincimex wenden, um den Auszug zu bekommen. Nur mit einer Kopie vom Auszug werden die Reklamationen vom Partner bearbeitet. Für weitere Fragen stehen wir Ihnen gern zur Verfügung. Unsere Email Adresse ist support@sendvalu.com Ihr sendvalu Team

Posted 5 years ago

“Ist traurig wie die Politik alles kaputt mach bist jetzt habe hier mit die Familie in kuba geholfen das ist leider nicht mehr müclich.”

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Posted 5 years ago

“tarda en llegar al destinatario o beneficiario”

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Posted 5 years ago

“I don't want to write anything in here. I have only used twice”

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Posted 5 years ago

Thanks for taking the time to write here. We would appreciate if you could share your experience when using our website to send money to your loved ones. If you need assistance, please write us an email at support@sendvalu.com

Posted 5 years ago

“Leider konnte der 1. Versuch eines Transfers am Schuß beim Bezahlen nicht abgeschlossen werden.Deshalb ein 2.Versuch der dann klappte.Es macht aber nichts wenn 2mal 50 E überwiesen werden.”

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Posted 5 years ago

“Puedo por favor tener mejor información. La tarjeta a la cual mando dinero no sirve para comprar directamente en las tiendas. Me dicen que debo hacer una nueva. ¿Puedo tener mejor información?. ¿Que puedo hacer?. En espera de una vostra respuesta. Gracias.”

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Posted 5 years ago

“Hasta ahora no tengo ninguna queja siempre que sigan prestada su servicio con esta calidad de entrega rápido gracias.. Lo único que falta que entreguen la tarjeta AIS USD lo antes pocible por lo demás bien hasta ahora gracias.”

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Posted 5 years ago

“When will receive the refund for my failed order? Transaction number 677476”

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Posted 5 years ago

“I can see money has been sent to partner but partner hasn’t released the money more than 12hrs now kindly contact partner because it’s urgent,thank you Transaction number 677476”

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Posted 5 years ago

Our apologies that your transaction had to be canceled. We regret that this transaction has not been successful at this time. We hope we can provide you with a better customer experience next time with your future transactions with us.

Posted 5 years ago

“Duplicate transaction are a problem.”

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Posted 5 years ago

Hi there, William. Thank you for using sendvalu for your money transfer. In case you have sent a duplicate transfer request, you can try to cancel it yourself by logging on your sendvalu account, select the transaction, and press Cancel. Or, we can do it for you. Kindly send us a message and indicate the Transaction ID. Please don't hesitate to contact us if you need any assistance.

Posted 5 years ago

“The support is good but I had a terrible time sending money to Cuba. When I arrived to pay it would redirect me. I need to send money to Cuba every month. I hope I do not have this problem next month”

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Posted 5 years ago

“I use Sendvalu a lot, and am generally pleased with the service. There are however, a number of areas where the service can be improved: 1. Consistency: too often, and seemingly, always when the need is critical, there are delays. 2. You have done your security assessments many times; why the need for constant verification? 3. Location time differences is often a factor: is your service 24/7? - It needs to be!! 4. I have asked several times about deposits directly to a bank account; but not received any response. This is important for transport security reasons. Recently, my recipient was attacked at gun-point and robbed of all receipts when leaving the collection point!! 5. I have never been able to reach Sendvalu by telephone, and even got the impression that the listing of a telephone contact was a hoax!!”

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Posted 5 years ago

“El dinero llega,pero Muy lento la cominicación con ustedes uno envía una pregunta y en ocasiones ni siquiera se toman el trabajo de responder.me refiero al servicio en línea.gracias”

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Posted 5 years ago

“Curious why it's taking so long to send the money”

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Posted 5 years ago

Hello, Thomas. Please use the proper channel in following up on your transaction. Log in to your account and go to Support so that we could further assist you.

Posted 5 years ago

“Sendvalu ist eine günstige Form Geld zu versenden.Bisher ist auch alles beim Empgänger angekommen.Allerdings ist es nicht Ratsam mit Klarna zu bezahlen.Der Transfer dauertviel zu lang.Obwohl es heißt Sofortüberweisung.Nachdem der Empgänger das Geld auf der AIS Karte ( Blau) hat,kommt es immer wieder zu Verzögerungen es abzuheben.Oft klappt das erst beim 3 oder 4 Versuch .Ich weiß nicht ob das generell so ist,oder nur in Cuba.Jedenfalls ist das ein Problem da der Empfänger weit von der nächsten Bank wohnt.Und oft umsonst die Reise dorthin unternimmt.”

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Posted 5 years ago

“Its reliable and good but charges are very high and not acceptable.”

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Posted 5 years ago

Sorry to hear that you find our rates comparatively unsatisfactory to you at this time. We are continuously doing our best in improving our services.

Posted 5 years ago

“Things not going to plan why please”

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Posted 5 years ago

Hello, Roy. Please use the proper channel when following up on a transaction. If you are the legitimate registered Sender, you can securely login your sendvalu account and click Support. We will look up your transaction and be able to assist you.

Posted 5 years ago

“Sendvalu is very good when sending to Ghana......poor when sending to Nigeria. Sorry.”

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Posted 5 years ago

Due to several complaints received with regards to our services in Nigeria we regret to inform you that the cause of the delay is due to on-going upgrade of the inter-bank transfer system, which processes transfers across all Nigerian banks from our service providers. As a result, the system is experiencing intermittent service outages, thereby causing delays in transaction status confirmation. Our apologies for the inconvenience this has caused.

Posted 5 years ago

“Fast and easy to use wherever you are...thanks Sendvalu and more power....”

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Posted 5 years ago

Thanks for your friendly review, Alexander.

Posted 5 years ago

“It should not be necessary to use 3 hours to deliver money to mobile wallet.”

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Posted 5 years ago

Thanks for taking the time to give us your feedback. Transactions to mobile wallet usually takes 24 hours to complete on our platform. There are also some instances that the receiver's mobile wallet holding limit has been reached which is the common cause of delay. If this is the case, the mobile wallet should be emptied to receive new transactions.

Posted 5 years ago

sendvalu is rated 4.6 based on 5,191 reviews