Sendvalu Reviews

Name: Sendvalu
Address: AWS Malta Ltd. c/o Sendvalu, no. 8 The Westin Dragonara Resort, Dragonara Road, St. Julians STJ3143 Malta VAT no. MT21789534, St. Julians
Rating: 4.63

4.6 Rating 5,173 Reviews

92 %

of reviewers recommend Sendvalu

Company Reviews

Metrics

4.6

Based on 5,173 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.4 out of 5

Sendvalu 5 star review on 28th September 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“recargas bien , pero no he podido enviar dinero en dolares”

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Posted 10 months ago

Muchas gracias por su comentario. Por favor, sea tan amable y póngase en contacto con nuestro servicio de atención al cliente con su consulta (support@sendvalu.com), para que podamos encontrar una solución juntos.

Posted 10 months ago

“It took 18 hours to get this transfer to its destination. No correspondence from Sendvalu to keep me up to date except the chart saying that the agent in Ghana had received but nothing after that, No response received in regard to my enquiry email after 12 hours from sending the funds”

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Posted 11 months ago

Thank you for your comment. We are sorry that we could not provide you with the support you needed. Please be assured that we do our best to respond to your message as quickly and helpfully as possible. Thank you for your understanding!

Posted 11 months ago

“leider diesmal nicht, die Verifizierung hat aussergewöhnlich lange gedauert, das Support Service war relativ schnell, aber sie konnten den Verifizierungsprozess nicht beeinflussen. das Geld kam viel zu spät an und hat für die Familie einige Probleme mitgebracht, da sie nunmehr die Besorgungen für den EID nicht mehr besorgen konnte. Bislang hat immer alles excellent geklappt, wehalb diesmal nich t, kann ich nicht beurteilen.”

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Posted 11 months ago

Vielen Dank für Ihren Kommentar. Bitte beachten Sie, dass wir den strengsten Sicherheitsvorschriften der MFSA unterliegen, die eine genaue Prüfung der Transaktionen erfordern, was manchmal etwas Zeit in Anspruch nehmen kann. Die Transaktion wurde gestern (20. April) durchgeführt und ist bereits an den Empfänger überwiesen worden

Posted 11 months ago

“Buenas noches 1203126 este transaccion no esta bien,,, todavía la persona en cuba no resibio los 50$”

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Posted 1 year ago

Gracias por su comentario. Sentimos las molestias ocasionadas. Por favor, póngase en contacto con nuestro equipo de atención al cliente con sus preocupaciones (support@sendvalu.com), para que podamos encontrar una solución juntos. Muchas gracias.

Posted 1 year ago

Hola, le hemos escrito a su email, con el cual se registró en el sitio sendvalu. Por favor revisar, pero en resumen, las transferencias a Cuba pueden demorar hasta 72 horas en reflejarse el dinero en la tarjeta. Cualquier otra duda o inquietud nos escribe a support@sendvalu.com, gracias

Posted 1 year ago

“I made 2 transactions yesterday but made a mistake and clicked GMONEY instead of MTN and so the money has not arrived by the receiver yet. Until this dispute is solved, I can not rate your service. Please help me solve this problem thank you.”

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Posted 1 year ago

Dear Jurg, we are deeply sorry you made this mistake. Unfortunately, we cannot assure you this will be refunded easily as we render the service with the information you provided. We have sent all information to our distributor hoping this can be solved. Further information will be sent via email.

Posted 1 year ago

“I have been a customer since Oct 14th, 2020 and have made over 250 transactions. I have recently written 2 successive glowing reports and praises for getting funds in the hands of my wife in 2 hours or less. However those incidents are few and far between. This current transaction sat in the Sent To Partner status for 15 hours. Considering the fact that it is 8 hours later in Ghana than my location, I don't see any reason for this other than the partner is not doing his/her job and neither is your staff for not staying on the transaction to its completion. This happens more times than not. A small hand full of 250 transaction done quickly and efficiently. But the majority end up in this situation because people there are "asleep at the switch." The only way to communicate with your company is email. There is no chat available, and no one ever answers the USA phone number or even returns calls left on voice mail. Major management overhaul is in order in my opinion. Not a single reply to my email inquiring about the delay. Very poor communications this time. Normally my emails are answered very quickly. Today I never even received a message that the order is complete and the money is in my wife's wallet.”

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Posted 1 year ago

Thank you for contacting us! Please send your request in addition to your Transaction ID and email address to support@sendvalu.com. We’ll sort out your problem in no time.

Posted 1 year ago

“OK dear friends; I am very sorry, Order Ref. 1188419 Created: 08.02.2023 is slower than 24 hours now the woman is very very in need and it has only been sent to th partner in Ghana, for long time!”

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Posted 1 year ago

Thanks for contacting us. According to our system the money has been paid out to your recipient. Thank you for using sendvalu money transfer. Should you have further questions feel free to contact us, we’re glad to help you out.

Posted 1 year ago

“Brauchen zu lange um geld zu überweisen. Und mann muss ihnen schreiben weil sie sich nicht selbst darum kümmern das es richtig funktioniert Habe nur eine unge üngende bewertung. Da auch ihre webseite nicht ordnungsgemäss arbeitet.”

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Posted 1 year ago

Vielen Dank für Ihre Bewertung. Wir würden gerne mehr über Ihre Erfahrungen hören, damit wir Ihr wertvolles Feedback nutzen können, um beim nächsten Mal ein noch besseres Erlebnis zu bieten. Bitte wenden Sie sich an support@sendvalu.com, wenn Sie uns weitere Kommentare oder Vorschläge mitteilen möchten. Nochmals vielen Dank, dass Sie sich die Zeit genommen haben, unseren Service zu bewerten.

Posted 1 year ago

“I feel somewhat misled about what I read and expect that the funds transfer would be received by my recipient promptly. I booked the transfer on Tuesday at about 11am. Yesterday I received a notification from you " the amount sent by you via sendvalu has been paid out". I am having concern about this because my recipient has not yet received the funds and earliest now would be Monday. I assumed the transfer would have been electronic and would have been completed in 24 to 48 hours, after all, we have moved on from pony express. I don't know if this is common practice but it makes me hesitant to transfer funds this way again. I do hope my recipient does indeed receive the money on Monday.”

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Posted 1 year ago

“Your speed to send money is tremendous....... SLOW. It is awful to wait along for 10 and more hours, so seen I think you are the slowest of them all. But I must be thankful that you even do it!”

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Posted 1 year ago

Thanks for your review. We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to support@sendvalu.com with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our service.

Posted 1 year ago

“AHORA NO PUEDO ENVIAR DINERO”

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Posted 2 years ago

Estimado Gerard, estamos trabajando para revisar la situación en particular. Agradecemos su paciencia al respecto.

Posted 2 years ago

“Have had nothing but problems sending money to Ghana.”

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Posted 2 years ago

“Very slow process”

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Posted 2 years ago

Dear customer, remember you can always send us your request by mail support@sendvalu.com This transaction is under verification by our local partner. Please check our email. Thank you

Posted 2 years ago

“NO CUSTOMER SERVICE PHONE PICK UP, THEY WOULD NOT LET ME SEND IN US DOLLARS ONLY IN EUROS”

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Posted 2 years ago

Our apologies that nobody was available to pick up your call at the time of your call. Due to changes in international payment transactions, we can only bill in Euro at the moment. We are working to get also the USD currency available again. Transaction #787569 has already been marked PAID on May 29, 2021. Please log in to your account and go to Support if you need further assistance.

Posted 2 years ago

“-Price is good but the transfer time can take up to several days. - Customer support can only be contacted by email.”

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Posted 2 years ago

Depending on the destination, the transactions may take over 5 business days due to the politics of payment in the country. Yet we will always be tracking the status of the transaction and supporting our customers in case of any requirement. Thank you for your comprehension.

Posted 2 years ago

“I wish you would just transfer money without asking for Id I feel this is a dis value and miss trust by you and I feel violated of my rights to send money”

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Posted 2 years ago

Thanks for taking the time to give us your feedback. As required by international laws on online money transfer, we had to verify your identity, not to phish for information. The security of each account and money transfer is of paramount importance to us. Your information is encrypted and we understand where you are coming from, but rest assured that we do not share information to any third party. Feel free to continue with our verification process for your future transaction.

Posted 2 years ago

“Not as good as they could be”

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Posted 3 years ago

Thanks for taking the time to give us your feedback, Richard. Transaction #774343 has been paid on the same day you have made the transfer.

Posted 3 years ago

“Takes too long in sending even £5”

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Posted 3 years ago

Hello, Roy. I checked transaction #773063 and it was paid on the same day you have initiated the transfer. Please be informed that each transaction may still undergo manual verification which usually takes 24 hours to complete. Your transaction was delivered on time. Thanks for your feedback and please use the proper channel in following up your transactions.

Posted 3 years ago

“I currently have 2 transfers with attempt status. My friend has borrowed money to pay a bill that these are intended for. I ha very heard nothing from my status request even though you promise 12 hour.su pport”

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Posted 3 years ago

Sorry for the late reply on this. All of your transactions have been marked PAID in our system. It just encountered some technical errors but it has been resolved.

Posted 3 years ago

“This time it was very good service but it is not consistent. Prior to this transaction, I have a cancelled transaction due to a repeated error which Sendvalu can’t fix. I re-send and this time I just got lucky maybe.”

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Posted 3 years ago

Thank you for taking the time to give us some feedback. We encounter some minor technical issues with some of our transactions due to some upgrades from our distributor's end. Rest assured, we are always doing our best to resolve it.

Posted 3 years ago

Sendvalu is rated 4.6 based on 5,173 reviews