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Sendvalu Reviews

4.6 Rating 5,173 Reviews

92 %

of reviewers recommend Sendvalu

Company Reviews

4.6

Based on 5,173 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.4 out of 5

Sendvalu 5 star review on 28th September 2023

Sendvalu 5 star review on 28th September 2023

Sendvalu 5 star review on 5th May 2023

Schmelzle, Horst

Sendvalu 5 star review on 15th April 2023

Gütlich, Wolfgang

Sendvalu 5 star review on 3rd April 2023

Gütlich, Wolfgang

Sendvalu 5 star review on 24th March 2023

Sánchez , Charly

Sendvalu 5 star review on 18th March 2023

Gütlich, Wolfgang

8

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I made a transfer yesterday and sendvalu sent me an email and sms text saying it was successful but mtn mobile money hasn’t got me the funds. Wtf is this? Please don’t let me do something stupid!”

Posted 3 years ago

Please send a recent copy of your beneficiary's mobile wallet statement to support@sendvalu.com. We will escalate this to our local partner. Thank you.

Posted 3 years ago

“I had an issue with a transaction that was cancelled by a third party, one of their partners in Cuba an the money sent was never refunded in this transaction. When I ask for an explanation or reimbursement I am being ignored”

Posted 3 years ago

Hello, Charlie. Your transaction was cancelled by our local partner on October 8, 2020 due to issues in producing new AIS cards. The money was charged back to your account immediately by sendvalu but your bank may take 5 to 7 banking days to reflect it in your balance. If after this period, you still do not see the amount credited back to your account, please contact your bank.

Posted 3 years ago

“aucune nouvelle de sendvalu malgré mes réclamations”

Posted 3 years ago

“Bad , service , I have sent 107.00 usd , date 6/08/2020 and still my family didn't get any money”

Posted 3 years ago

Hello, Francisco. We are experiencing further delays in processing transactions to Cuba due to the pandemic. Sorry for the inconvenience that this may have caused. Rest assured, we try to expedite every transaction that comes through us. We will get back to you once we have feedback regarding the status of your transaction.

Posted 3 years ago

“Not sure what is happening... Sent money, and the receiver got an address consisting only of ?????????? My requests are not being answered, over 24 hours now...”

Posted 3 years ago

Hello, Eduard. Your transaction is available for collection since September 22, 2020 and one of our representatives tried to reach your beneficiary by phone but no answer. Please advise your beneficiary to answer her phone so that we could assist her in collecting your remittance.

Posted 3 years ago

“85 euros ont été prélevé sur mon compte bancaire debut aout. Mon amie cubaine n'a jamais reçu l'argent !!! Je n'ai pas été remboursé !!!. ce mois ci j'ai envoyé 30 euros +154 euros à mon amie cubaine à la havana, elle n'a recu que 110 euros !!!! En revanche, on m'a bien prélevé 184 euros sur mon compte !!!! C'est tout simplement DU VOL !!!”

Posted 3 years ago

“Mas o menos”

Posted 3 years ago

“Ca fait 7 Jours que me vous écris, sans réponse à 5 mails. Pour savoir où es l’agent de ma dernière transaction. Prise sur mon compte et pas versé au bénéficiaire au Brésil « bloqué en TENTATIVE ». Pourquoi vous ne repondez pas et n’agissez pas? Merci gilles maccagnan”

Posted 3 years ago

“Ich bin 80 Jahre alt, und die Vorgänge sind viel zu kompliziert”

Posted 3 years ago

“Not able to send again”

Posted 3 years ago

Thanks for your friendly review, Paul!

Posted 3 years ago

“After so many problems with this company. I still do not feel safe using this service. I feel their rates are high and I know their exchange rate is not good.”

Posted 3 years ago

Sorry to hear that you find our rates comparatively unsatisfactory to you at this time. We get the exchange rates from our distribution partner. In the interest of the client, we try to get the best possible exchange rates from our distribution partner. These exchange rates may change at any time and they can be permanently checked with our calculator. Could you tell us why you don't feel safe when you have more than 60+ paid transactions and 1 recent transaction that is now being finalized by our local partner?

Posted 3 years ago

“I have send £50 for you to give my mother American dollars. Why have you give the convertible from Cuba? All esencial are for dólar now. Please can you explain why this happen? Kind regard Melba”

Posted 3 years ago

Hello, Melba. I checked all of your transactions and it showed that your beneficiary received the amount in USD on the AIS USD card. We will check this with our local partner and will send you an email once we have feedback.

Posted 3 years ago

“Tengo dos transferencia que aún no an sido prosesada una del día 28/6/20y otra el día 17/7/20 y nadie me has respondido a mi reclamo por favor miren esto”

Posted 3 years ago

“Si uno no tiene mucho que enviar cobran en mismo percentaje de otro que enviar 10 veces mas , esto no es justo. Deberian cambiar para una politica mas democratica. Asi no es justificable.”

Posted 3 years ago

“Can you tell me why my Wife has not revived the money I sent her yesterday £50”

Posted 3 years ago

Hello, Gary. Your transaction has encountered an error. Rest assured our technical team is working on it. For transaction follow-ups, please use the proper channel by logging in to your account and go to Support.

Posted 3 years ago

“Ich war sehr zufrieden mit Sendvalu, hat immer einwandfrei geklappt. Ab jetzt verlangt Sendvalu persönliche Daten von mir Kopie in Farbe beidseitig von meinem Personalausweis, oder von meinem Reisepass. Diese Daten sind bei meinem Kreditkarten-Institut hinterlegt und wenn mein Auftrag vom Kreditkarten- Institut b.z.w. von meiner Bank genehmigt wird ist meine Identität bestätigt. Wenn nicht wird die wird der Vorgang abgelehnt. Aus diesem Grund lehne ich es ab meine höchst persönliche Daten über Internet preiszugeben. (Verified by Mastercard VISA SecureCode) Ich habe das Vertrauen an Sendvalue verloren.”

Posted 3 years ago

“My latest transaction has indicated the money is with.your Ghana partner. There is No indication of any error. Just days with the intended recipient not receiving funds and no opportunity to get you to remove the delay. I was very happy with you.until my.latest transaction bogged down. please help me and my recipient Rodger”

Posted 3 years ago

Sorry about the delay of your transaction. There was an issue with the format of the mobile number that caused the delay. We have sent another follow up to our local partner and will get back to you for possible updates.

Posted 3 years ago

“No phone number to communicate with customers service . As transactions take longer that they suppose too”

Posted 4 years ago

Hello, Gabriela. Please log in to your account and go to Support so that we could look into your transaction. Thank you.

Posted 4 years ago

“My wife has still not got her money”

Posted 4 years ago

Sorry to hear about the delay of your transaction. Please log in to your account and go to Support for further assistance.

Posted 4 years ago

“I am sick and tired of transactions been delayed for 24 hours before it get to receiver and these happen always when I sent money to Ghana.”

Posted 4 years ago

Our apologies that the money transfer has been delayed. Transactions are screened manually by our distribution partners. We push to expedite every transaction that comes through us. Thank you for your kind understanding and patience.

Posted 4 years ago

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Sendvalu is rated 4.6 based on 5,173 reviews