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Sendvalu Reviews

4.6 Rating 5,173 Reviews

92 %

of reviewers recommend Sendvalu

Company Reviews

4.6

Based on 5,173 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.4 out of 5

Sendvalu 5 star review on 28th September 2023

Sendvalu 5 star review on 28th September 2023

Sendvalu 5 star review on 5th May 2023

Schmelzle, Horst

Sendvalu 5 star review on 15th April 2023

Gütlich, Wolfgang

Sendvalu 5 star review on 3rd April 2023

Gütlich, Wolfgang

Sendvalu 5 star review on 24th March 2023

Sánchez , Charly

Sendvalu 5 star review on 18th March 2023

Gütlich, Wolfgang

8

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I works quickly and you are not charging a large fee but you are making up for that by defrauding me on the conversion. You gave me 88 Ghana GHS for 30 Canadian dollars - Real conversion rate is 124 Ghs for 30 Canadain dollars. Your sendvalu money transfer 608306 has been processed”

Posted 4 years ago

Sorry to hear that you find our rates comparatively unsatisfactory at this time. We would like to clarify that all transactions to be received in local currency are shown before finalizing the money transfer. The transaction fee is the only portion that goes to sendvalu for processing your transfer and we have one of the most competitive rates.

Posted 4 years ago

“THE WHOLE PROCESS IS DIFFICULT....AFTER DAYS OF FINALLY BEING ACCEPTED AS A CANADIAN BUYER I AM FORCED AT THE LAST MINUTE TO BUY IN EURO???”

Posted 4 years ago

We have reviewed your account, James. Your transaction was marked PAID in our system. Before your transaction went through, your card have encountered errors due to it is not authorized. As for the currency, Due to changes in international payment transactions, we can only bill in Euro at the moment. We are working to get also the USD and CAD currency available again.

Posted 4 years ago

“Really disappointed been using this app always having issues.Now I can send at all keep stating they can't process.My family depends on me why send value and no response from your customer service 😔😔😔”

Posted 4 years ago

Our representative has responded to your messages regarding your concern. Please check your inbox. Thank you.

Posted 4 years ago

“The Sendvalue system is very good as long as it works. On Wednesday December 9th the system did not work. Suddenly the status changed from Verification to Attempt, the word Attempt mean that they have some fault that is unknown. I tried to call the support phone, but it did not work. I got no information about this, and i canceled the order. But the support team did not answer till after the money was delivered almost 24 hours after i sent it. A frustrating situation.”

Posted 4 years ago

Thank you for taking the time to give us your feedback. Our apologies if we are unable to respond to you in a timely manner. Rest assured we are working hard to improve our Customer Support to serve you better

Posted 4 years ago

“sending money takes more than 5 hours. please work on that.”

Posted 4 years ago

“My sendvalu order is still processing transaction number 545265 to Stella ajayi. Please process and fund her account she needs the money for her medication and she is deeply sick”

Posted 4 years ago

Hello, Maria. Please provide the correct transaction number by logging into our website and go to Support. The one you've provided belongs to another sender.

Posted 4 years ago

“I sent money via a wallet (526780) on Tuesday 24th of September at 5.00 pm EDST I have checked in the morning Wednesday September25 and it says on your screen the transaction is not verified - this money should have been received by the receiver within a short period of time - I have received no notification there is a problem - I am disappointed in your service. WILLIAM SKINNER”

Posted 4 years ago

Hello, William. Your transaction has already been marked PAID in our system. We highly discourage posting of transaction numbers or other transaction-specific information in public for security purposes. Please login to our website and go to Support should you need further assistance.

Posted 4 years ago

“The whole process in unpredictable. Sometimes there is an extreme slow verification process.”

Posted 4 years ago

Thank you for taking the time to give us your feedback. Due to legal and regulatory requirements that we must follow, we need to go through a process of getting to know our customer and obtaining documented proof. The importance of compliance with these laws are greater since we are in a non face to face business. We have checked the trend of your transactions, you have reached the threshold and because of this, our local partner also need to conduct further verification and request additional documents.

Posted 4 years ago

“I appreciate that Ghana is a country with a lot of scams - but I sent money in the morning - and provided my pictures for security - and I sent money on Sunday morning and it did not arrive for approximately 8 hours - This is disgraceful - please look into your system - and if you want the identification every time please have a way we can put it in the original order - it will save me and you a lot of time and incovenience”

Posted 4 years ago

Thank you for giving us your feedback. Account verification with ID requirements is a one-time process until your account is fully verified. However, every transaction thereafter may still pass through a manual verification. Delivery time is usually on the same or next business day.

Posted 4 years ago

“Very poor response from their support team and also transaction cost also expensive otherwise they are not badly off I give them 70%”

Posted 4 years ago

We apologise for the inconvenience. We will improve our customer support. As for the cost, please send us an email to support@sendvalu.com so that we could look into it.

Posted 4 years ago

“Sendvalu could be a brilliant company, but if you make any kind of mistake and it takes for ever to contact Customer Support. Security could be another issue as they use local agents to act on the behalf of Sendvalu These agents do NOT check the name on the account you send money to. I believe that it’s sensible to check the name and account number of your recipients?”

Posted 4 years ago

Thank you for your feedback. Our customer support can be contacted via phone number, facebook chat or email. We answer your request as fast as it is possible. Also our distributors may have different types of verification stages depending on the country and payment method. We will take into account your kind review to improve our service also through our distributors.

Posted 4 years ago

“again have to wait for hours to get the payoutID, In the past this number was already in the transactionform, now I have to wait and wait ,this not acceptable and needs to be reviewed I am angry and certainly not happy. I am so long with you and now I have to consider an other way to get the money in PH. Also your forest is low as when I fly I changed in manila for 12 pesos for 1 ringgit, regards”

Posted 4 years ago

Hello, Ernest. Our apologies for the inconvenience this has caused you. Rest assured we are working hard to improve our services. Please send us an email at support@sendvalu.com if you need further assistance.

Posted 4 years ago

“My account information is not available enough when I try to find my own account information online at the site. So I cannot change the credit card information etc.”

Posted 4 years ago

“contact is poor when there are issues”

Posted 4 years ago

Thank you for taking the time to give us your feedback, Barry. Our apologies that no one is available to answer your call at the time of your call or late response to your messages. Upon checking, Transaction ID 487178 has already been marked PAID in our system today, June 20, 2019. Please send us an email at support@sendvalu.com if you need further assistance.

Posted 4 years ago

“it is not easy to stop a payment quick. email too slowly so sad”

Posted 4 years ago

Thank you for taking the time to give us your feedback, Wolfgang. We apologise that we are unable to respond to your email in a timely matter. Rest assured we will do our best in improving our response time to all inquiries. If you need further assistance, please send us an email at support@sendvalu.com

Posted 4 years ago

“tengo pendientes dos reembosos, uno ya tiene mas de 9 meses y otro desde el 17 de abril de 2019. envian mensajes diciendo que lo hicieron pero no han depositado nunca.”

Posted 4 years ago

“Hello Sendvalu, Zelma Noeline Hudson sent me $50 on mobile wallet but it haven't reached me yet. my mobile number is +256701254870 under mobile money names Martin Staurt however am called Baliko Martin Stuart. am happy i have recieved the $10 she sent but not the $50.”

Posted 4 years ago

Hello, Martin. Thank you for your feedback. At this point, we're happy to see that the 50 USD has been successfully paid on the 31st of May, along with another 220 USD sent on the same day. Please contact support@sendvalu.com if you need further assistance.

Posted 4 years ago

“It wasn't instant as promised yet it's very urgent for us. If there's need for verification why don't you ask us to do it in the same time as the transaction. If its that way it will speed up the transfer as promised”

Posted 4 years ago

Our apologies for the late reply on this, Pinky. The verification process will be determined after the transaction has been initiated. Most of the time, when sending a high amount or when the transaction is too frequent and you have reached the threshold in a month, additional documents are required. If you have further questions, please do not hesitate to send us an email at support@sendvalu.com.

Posted 4 years ago

“please help me to proceed the previous one, transaction number is 464952, it had been more than 8 days!”

Posted 4 years ago

Apologies for the delay to this transfer to your recipient's bank account, but it has already been successfully delivered. Thank you for using sendvalu for your money transfers.

Posted 4 years ago

“Today I want to send 978 usd to Philippines which is 50,592.43 php. When I convert to Euros that is 873.36 converted to php is 50,636.50. When I go to SendValu I send 868.649 my recipient gets 48,486.53 php. You are charging me 13.27 Euros for credit card fees for a debit card coming directly out of my account. What all is wrong with this picture? You are charging me 2,200 php for blue sky? And 13.27 Euros to take dollars from my bank as a credit card fee when it is not a credit card. 2.69 Euros for a trans action fee above that, no problem if that was the only fee but you are charging me 55 or 60$ above that? This does not seem right to me.”

Posted 4 years ago

Dear james Elmer, sendvalu only charges the fees shown in the calculator at the moment you end your transaction and accept the terms. Any extra charge must be verified with your own card issuer. They may have been charging extra amount for international transactions or for any other reason. Kindly contact them.

Posted 4 years ago

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Sendvalu is rated 4.6 based on 5,173 reviews