Sendvalu Reviews

Name: Sendvalu
Address: AWS Malta Ltd. c/o Sendvalu, no. 8 The Westin Dragonara Resort, Dragonara Road, St. Julians STJ3143 Malta VAT no. MT21789534, St. Julians
Rating: 4.63

4.6 Rating 5,173 Reviews

92 %

of reviewers recommend Sendvalu

Company Reviews

Metrics

4.6

Based on 5,173 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.4 out of 5

Sendvalu 5 star review on 28th September 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Money is not received on time”

Helpful Report

Posted 5 years ago

Dear customer, we would like to have more information to know what happened with your transaction. If you wish to, please send email to support@sendvalu.com and we will reply as soon as possible. Thank you for your honesty.

Posted 4 years ago

“Terrible communication. I got a message in my email like this: Your sendvalu money transfer 459937 will be processed by our local partner. But there is no name of the receive or the amount of the transfer. I look on the dashboard and there is no transfer with a number of 459937. I think the designers of this system have never used it themselves.”

Helpful Report

Posted 5 years ago

Dear Robert, we would like to receive the email you said you receive incomplete so we can check and improve this email as your recurrent compliance. We are pretty sure we provide the information that has to be provided in the email taking into account the security measures but we would like to improve as always. Kindly send the email received to support@sendvalu.com to verify and take measurements if needed. Thank you

Posted 5 years ago

“Poor online experience. I have to pay in EUR instead of USD. There is very little information provided. I get an email with the pickup code, but not the name of the person - so if you send two at the same time it is confusing. On the dashboard I can see the name but not the pickup code. Kind of dumb.”

Helpful Report

Posted 5 years ago

Thank you Mr Robert, As we explained you, for security matters we only send the key information by mail, but you can always check your dashboard with the complete information. You can also send request by mail to support@sendvalu.com Our agents will help you as soon as it is possible.

Posted 5 years ago

“I don’t get notification it has been sent till I get a notice it was Ickes up. Takes a couple of days for the recipient to get the money. I should not have to convert dollars to Euros and then to PHP.”

Helpful Report

Posted 5 years ago

Dear James We are a company based in Europe and this is why transactions are no longer possible in dollars, yet we are working hard to find solutions for this issue. You can always check your transaction information in your dashboard and request information to our customer service agents. Sorry for this bad experience you had. We will take into account your comments to improve our service.

Posted 5 years ago

“The user exeprience is very poor. Transfers sit in "processing" a long time - sometimes more than a day. The pick up number is not available on the dashboard it only comes in an email, and there is no name of the recipient in the email, so if you have more that one transaction you have to go back and forth between two screens.”

Helpful Report

Posted 5 years ago

Dear Robert, The transactions are delivered and paid between 24 to 48 business hours, same information provided in the web page. The pick up number is informed by mail but you can also see it your dashboard at any moment. The information of the transaction is all provided and shown in the dashboard for security reasons this information is not provided by mail. The agents answer your request by mail due the call center was fully bussy at the moment you called. We appreciate this kind of feedback because it help us to improve our service. Deeply sorry you find it so unpleasant.

Posted 5 years ago

“no delivery”

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Posted 5 years ago

“Monies was deducted before I was approved and unnecessary questions. Poor service”

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Posted 5 years ago

“I've sent the money, but she didn't get the money on the bank. They didn't tell her why, however she had her id with her. Can you please send me the money back?”

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Posted 5 years ago

“I have problem because my recepient can not pick up the money as post ask for 6 digit pin but there is no 6 digit pin I received and my recepient also do not receive SMS it makes difficulty to collect fund”

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Posted 5 years ago

Dear customer, thank you for your feedback. We will fix the problem asap

Posted 5 years ago

“Möchte gerne Coupons oder Bonus haben da ich JEDER MONAT GELD NACH KUBA SCHICKE!!... Dankeschön!..”

Helpful Report

Posted 5 years ago

Sehr geehrte Frau Knoth, vielen Dank für Ihr Feedback. Wir freuen uns, dass Sie mit sendvalu 8 Transaktionen nach Kuba getätigt haben. Sie bekommen keine Coupons und Bonus, weil Sie von uns keine Newsletter mit solcher Information bekommen. Bitte aktivieren Sie diese Option in Ihrem Profil damit wir Ihnen auch die Nachrichten über Aktionen senden könnten.

Posted 5 years ago

“Habe bisher erst die zweite Überweisung getätigt , Hat bis jetzt alles gut funktioniert . Mal sehen ob das so bleibt ? Mit freundlichen Grüßen Michael Schramm”

Helpful Report

Posted 5 years ago

Sehr geehrter Herr Schamm, es tut uns leid, dass Sie mit unserem Service nicht zufrieden sind, obwohl der Empfänger das Geld in 6 Stunden, nach dem die Überweisung getätigt wurde, bekommen hat. Ihr sendvalu Team

Posted 5 years ago

“My second Mobile Wallet transfer. Partner/distributor will not verify the mobile wallet they transferred funds to. No money received. Appears to be either a system problem or fraud. Trying to work with customer service. No help only saying money paid out”

Helpful Report

Posted 5 years ago

Dear Jaime, Thanks for contacting us! To protect your personal information please send us your transaction number as well as your email address via facebook messenger so we can help you with your problem as quickly as possible. Your sendvalu support

Posted 5 years ago

“sometimes they are very quick in transfer.But you can not trust them Sometimes they ask for a transfer of 60- 200 dollar a extended identification.In holland they warn you not to put your ID on internet.Send valu does not follow the modern developments in moneytransfer. For a simple transfer to cuban people who need som help from abroad it's ridiculous to ask a ID identification.”

Helpful Report

Posted 5 years ago

Dear Jan Arend Rouwenhorst, Thank you for your message! Both safety and privacy are top priorities when it comes to money transfer online. sendvalu was founded over ten years ago in Switzerland and thus adheres to the strict guidelines of the MFSA. Please contact us via email at support@sendvalu.com for your own security so we can assist you further if you have any problem with your transaction with us. Thank you Your sendvalu Team.

Posted 5 years ago

“Hi it is pretty bad to force to pay the transaction in Euro I expend 4 dollars for the euro and another 15 dollars in the exchange so Western union charges 10 for 100 dollars so i think I will not using your services any more. It is any stupid idea whoever came out with it . good lock with the exchange Rene Aubourg”

Helpful Report

Posted 5 years ago

Dear Rene, Our apologies for this matter. We are finding ways to have a USD currency option again as source amount for making a transaction. Please visit our page for possible updates. Thank you. Your sendvalu Team.

Posted 5 years ago

“I have send money and it is going to a week now the person havent got it , but you told me two hours why is it that ? If it continues like this i will stop using it”

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Posted 5 years ago

“Yes they make happier and even my transfer also they did great job Really i am impressed with theair work may i say to other frnds too only go in SENDVALU to reach safe and quick”

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Posted 5 years ago

Sendvalu is rated 4.6 based on 5,173 reviews