Name: sendvalu
Address: AWS Malta Ltd. c/o Sendvalu, no. 8 The Westin Dragonara Resort, Dragonara Road, St. Julians STJ3143 Malta VAT no. MT21789534, AWS Malta Ltd. c/o Sendvalu, no. 8 The Westin Dragonara Resort, Dragonara Road, St. Julians STJ3143 Malta VAT no. MT21789534, St. Julian's
Rating: 4.63

“Todavía no he recibido confirmación de la transferencia a la tarjeta y la persona beneficiaria tampoco. Me gustaría poder confirmarlo y valorarlo. Si puedo dar una sugerencia es que las transferencias sean lo más inmediatas posibles. Hay necesidades y se necesita de esos dineros. Sin más, Ernesto.”

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Posted 3 years ago

Gracias por su comentario. Sentimos las molestias ocasionadas. Por favor, póngase en contacto con nuestro equipo de atención al cliente con sus preocupaciones (support@sendvalu.com), para que podamos encontrar una solución juntos. Muchas gracias.

Posted 3 years ago

“L'identification a été compliquée. Je n'avais pas besoin de ces procédures les 3 dernières fois.”

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Posted 3 years ago

Merci d'avoir laissé votre commentaire. Le processus de vérification des données est nécessaire pour la sécurité. Veuillez noter que nous sommes soumis aux règles de sécurité plus strictes de la MFSA, qui exigent la demande de documents à tous nos clients. Dans votre cas, vous êtes déjà passé par ce processus. Votre profil est autorisé pour les transferts d'argent. Vous pouvez effectuer le transfert d'argent que vous souhaitez. Merci et désolé pour les dérangements occasionnés.

Posted 3 years ago

“It was very difficult to send the money. Sendvalu kept asking for more ways to pay as each one was rejected. Only after a query from my bank, and approval did the transaction work on my 4th try! Also I got charged an extra fee on your end? Why? Will have to reconsider using Sendvalu again?”

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Posted 3 years ago

Dear Johanna, your transaction was paid and sendvalu only charged what we confirm in the last step of your payment. We would like to understand deeply your situation and if possible, please write us with the details to our support email: support@sendvalu.com so we can give you clearer information. Thank you for your comprehension.

Posted 3 years ago

“I have given 5 stars when you repeat your excellence service of delivering the funds in 2 hours or less as you have many times. But this was another example of lack of service since I initiated my order around 6:30 am Pacific Time, and I received this email at 3:30pm. This time it was only about 9 hours to do what we both know you can do in 30 minutes. At least it did not take 40 hours as did one transaction.”

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Posted 3 years ago

Thank you for your comment. We apologize for the inconvenience. Please contact our customer service team with your concerns (support@sendvalu.com), so that we can find a solution together. Thank you very much!

Posted 3 years ago

“Boa tarde! Meu nome é Marta, enviei dinheiro pra cuba e estou preocupada. Recebi e-mail que o dinheiro estava disponível, porém não tem nada ainda na conta da destinatária... Conto com a ajuda e atenção de vcs... Foto em anexo”

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Posted 3 years ago

Gracias por su comentario. Sentimos las molestias ocasionadas. Por favor, póngase en contacto con nuestro equipo de atención al cliente con sus preocupaciones (support@sendvalu.com), para que podamos encontrar una solución juntos. Muchas gracias.

Posted 3 years ago

Hola, por favor, revisar su cuenta email, con la que se registró en el sitio, le hemos respondido a su inquietud, gracias

Posted 3 years ago

“Deben ser más rapidos”

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Posted 3 years ago

Gracias por su honesta calificación. Para hacer seguimiento a su solicitud nos gustaría recibir más detalles para determinar qué pudo retrasar el pago de su transacción. Por favor escribanos a support@sendvalu.com con el número de su transacción para así poder tener trazabilidad y darle una respuesta correcta.

Posted 3 years ago

“Suite à mon récent envoi de 900 dollars à mon épouse à Cuba, je n'ai jamais reçu de confirmation de mail de réception et paiement à la bénéficiaire. Je considère que c'est une nécessité de savoir.”

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Posted 3 years ago

Nous vous remercions pour votre commentaire. Nous nous excusons pour ce désagrément. Veuillez contacter notre service clientèle pour lui faire part de vos préoccupations (support@sendvalu.com), afin que nous puissions trouver une solution ensemble. Nous vous remercions de votre attention.

Posted 3 years ago

“Le daría cinco estrellas porque la verdad que ha llegado rápido no lo siguiente pero ha habido un pequeño problema el descuento que me dijeron que me lo iban a hacer por ser la primera vez que hago una transferenciano me lo han hecho o sea que un tres ya digo de buena gana le daba un cinco un saludo muchas gracias a todos”

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Posted 3 years ago

Muchas gracias por tomarse el tiempo de escribir esta amable reseña. Estamos trabajando duro para darle el mejor servicio del mercado en cada momento particular del día.

Posted 3 years ago

“Obwohl ich schon sehr oft ihre Plattform genutzt habe,war ich diesmal unzufrieden.Es hat 4 Versuche gebraucht um das Geld zu Transferieren. Es kahm immer wieder die Meldung das meine Karte nicht akzeptiert wird.Es ist immer die selbe Karte welche ich benutze.”

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Posted 3 years ago

Vielen Dank, dass Sie sich die Zeit genommen haben, diese freundliche Bewertung zu schreiben. Wir arbeiten hart daran, Ihnen zu jeder Tageszeit den besten Service auf dem Markt zu bieten.

Posted 3 years ago

“Why is the exchange rate of the dollar to the Colombian peso, not the same as established worldwide? Your rate was 4550 pesos and the established rate is 4779 pesos. Please recheck this so I can do business with your company. Regards, Luis de Cuba”

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Posted 3 years ago

Thank you for your message. We will pass on your request for consideration. We are always working hard to lower fees and exchange rates, however, they can sometimes fluctuate due to circumstances outside of our control. Thank you for your understanding.

Posted 3 years ago

“So good So far”

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Posted 3 years ago

Thank you, please let us know what do you consider we need to improve our service.

Posted 3 years ago

“I don't understand what happened with this transaction. Have been using your services before the pandemic with no problem. It doesn't make sense for the amount of money I am sending . You need all this personal information.”

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Posted 3 years ago

Thank you for contacting us. We apologize for the inconvenience.Please contact us via email support@sendvalu.com or via Facebook messenger for the security of your account and transaction.

Posted 3 years ago

“I am pleased with the service however the price is very high most of the sites are cheaper then this but its ok.”

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Posted 3 years ago

Hi Donna We do everything in our power to offer you the best possible exchange at the time of money transfer, the rates include our company's risk factors, support (external and internal) and the support of the Non-Violence Social Project (NVP). Thank you for your feedback

Posted 3 years ago

“It takes way too long to get the tracking number. Other services provide instantly”

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Posted 3 years ago

Hi Robert It may happen sometimes, however, your transaction 1196357 has been made March 5 and delivered in March 6. I believe that we deserve a better punctuation Best regards

Posted 3 years ago

“Thank you sendvalu”

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Posted 3 years ago

“sometimes the time of sending and receiving is too long and work after reminder”

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Posted 3 years ago

Hello Peter, The payment may depend on different situations but in general, all transactions sent to a mobile wallet are paid in less than 24 hours. Thank you for your review.

Posted 3 years ago

“Disappointed with u. This is my last transaction with you but u did not give me a favor its for the last time so that I can leave for UK to be with my husband forever. But u did not give me a chance. Those documents you are asking are all useless when I arrive there bcoz I will NOT use u anymore sendvalu! I am ur very long time CUSTOMER BUT U FAILED ME AND U REJECTED ME! HOW IF I CAN NOT CATCH UP MY FLIGHT BCOZ I HAVE NIT PAID MY LAST FLIGHT TICKET PAYMENT??? HOW WILL YOU EXPLAIN IT!????”

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Posted 3 years ago

Thank you for contacting us! Please send your request in addition to your Transaction ID and email address to support@sendvalu.com. We’ll sort out your problem in no time.

Posted 3 years ago

“Dear Sirs; Sometimes you are super fast, but sometimes you are indeed much too slow... I have one special example- the receiver is waiting now 6 days!!! Order ID 1183825 recipient: Opuku Agyeman, Ernest amount sent: 517.92 CHF At 27.01.2023 at 02:05 you did send me the message it is paid. The recepient did NOT get this amount until now. Name.... Ernest Opoku Agyemang Number...24 132 2734 Email...mhandybae1234@gmail.com Wallet...0241322734 Provider....MTN Please what did happen here??? Kind regards Hans Peter Kraehenbuehl”

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Posted 3 years ago

“Mostly very good, but occationally the transfer take very long time.”

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Posted 3 years ago

The delivery estimated time, depends on the delivery country and the payment method. We generally deliver money in less than 24 hours. We will keep an eye on your recommendation. Thank you very much for your honest review

Posted 3 years ago

“Hi. As swiss i dont accept the fact that you show only at the beginning of the order small fee. It is only when we proceed to payment that additional bigger fee is added. This is a lack of transparency. Other org like worldremit are more honest. I wld appreciate a reaction of the swiss in Sion. Thks. Rgds”

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Posted 3 years ago

Dear Philippe, our calculator shows an approximate value before commissions. Please keep in mind that when you carry out your transaction and before paying, we fully show you the value that is going to be paid and what concepts have the value to be charged to your card, if you accept it. Thank you for your trust, we see that you have made a new transaction recently. We hope we have resolved your question.

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	100%
Customer Service
Communication Channels	Email

sendvalu Reviews