Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,972 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,972 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy website to navigate, fast delivery service! Perfect”

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Posted 7 years ago

“My orchids arrived fresh and healthy and on time. Superbly presented!”

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Posted 7 years ago

“I ordered a Mothers Day bouquet and it was delivered on the day. By all accounts the bouquet was lovely and Mum was thrilled. Thank you, definitely will use you again.”

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Posted 7 years ago

“Good service would use again”

Serenata Flowers 5 star review on 12th March 2018

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Posted 7 years ago

“I ordered Mother’s day flowers on Saturday afternoon and they were delivered by lunchtime the next day! Excellent service. Am so impressed and my mother in law was delighted with the arrangement. One of the nicest she has ever received! Thank you so much.highly recommend and and will certainly use your services again.”

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Posted 7 years ago

“My mum loved her hamper on Mother’s Day I placed the order from Hong Kong, it was quick, easy and with lots of choice.”

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Posted 7 years ago

“Really great customer service very efficient and great communication”

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Posted 7 years ago

“Offered delivery on Mother’s Day. Which meant one, very happy mum!”

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Posted 7 years ago

“Ordered mothers day flowers to be delivered to my mum,she was so pleased with them and I was very impressed with the service...Thank you Serenata flowers”

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Posted 7 years ago

“Easy ordering. Delivery spot on. Lovely fresh vibrant flowers and packed very well.”

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Posted 7 years ago

“Lovely flowers Arrived when expected”

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Posted 7 years ago

“Flowers arrived and looked beautiful- my mum was very happy and lov d the aftercare instructions- very funny! Will definitely use serenata again!”

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Posted 7 years ago

“Great range of affordable bouquets, speedy and reliable delivery”

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Posted 7 years ago

“Great flowers and great service - have ordered a couple of times before and both were very pleasing Thankyou for making my Mum smile”

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Posted 7 years ago

“very happy with your service 10 out of 10”

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Posted 7 years ago

“Flowers looked superb and showed up in great condition and on the day I chose. No complaints and will definitely use again. Great service.”

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Posted 7 years ago

“I've had a gift basket delivered and this was what the Receiver's comments was. "Just a note to thank you for your lovely gift! What a surprise! Such a pretty choice – I love lemon roses and chocolate raisons -what a treat!"”

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Posted 7 years ago

“Great service, great flowers”

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Posted 7 years ago

“Great service, beautiful flowers, lovely presentation. I think they really care about what they do.”

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Posted 7 years ago

“delivered on time”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,972 reviews