Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,977 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,977 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect! Ordered flowers and balloons for my mother. Needed to send her a message urgently. The flowers, ordered in the evening, arrived the following day. Ample room on the card to write a longish message. An online chat with someone from Serenata, in case of any queries, is really helpful and useful... Feel less like a faceless customer. Just one thought, but not intended to be a negative thought, I was looking for plain, coloured balloons; would they be a good sell?”

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Posted 7 years ago

“Excellent! Ordered flowers which were delivered on the day requested to a very pleased friend who reported they were gorgeous.”

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Posted 7 years ago

“A very easy ordering process, notified when flowers were shipped and then subsequently delivered.”

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Posted 7 years ago

“Birthday gift for a friend and she was overjoyed Sith the fliwers”

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Posted 7 years ago

“Very pleased with the on time delivery service and the quality of flowers.”

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Posted 7 years ago

“Amazing service delivery and loved the emails”

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Posted 7 years ago

“I sent two separate bouquets over three days and both my aunt and my daughter were delighted. I appreciated being kept up to date regarding delivery and the flowers were as described and well packed. Will use Serenata again.”

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Posted 7 years ago

“Good service as on the day delivery was required. Emails kept me updated and the florist called to query delivery address which I was pleased about. Would recommend this site and would use again!”

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Posted 7 years ago

“The ease of ordering and the constant communication made this company a joy to work with. I have not always had a successful outcome when ordering flowers internationally. This time I did. Thank you Serenata Flowers for making my sisters birthday extra special. She was delighted.”

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Posted 7 years ago

“Beautiful flowers delivered on time very happy”

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Posted 7 years ago

“My Mother loved these flowers, they were well packaged.”

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Posted 7 years ago

“Lovely flowers & very fast delivery”

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Posted 7 years ago

“Beautiful flowers delivered on time reasonably priced”

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Posted 7 years ago

“Orchid arrived perfectly wrapped and in excellent condition. Recipient absolutely loves it. First class service and delivery.”

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Posted 7 years ago

“I was kept informed at every step of the process. The flowers were lovely and my daughter was very pleased. I shall use this company again.”

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Posted 7 years ago

“This was an online order and I was very impressed with the communication throughout. I was updated when my order was received at their store, headed out for delivery and when it was delivered. Fantastic service! Would highly recommend,”

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Posted 7 years ago

“An online order. Easy to complete, good communication and recipient very happy.”

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Posted 7 years ago

“Ordered on the website at 21:50 the day before I needed delievery, it saved my bacon! The flowers turned up around midday the next day and the quality was outstanding. My girlfriend was very pleased and happy with the flowers. This service provides an extended arm when you are miles apart from the one you love. Will use again.”

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Posted 7 years ago

“A great selection of flowers at very reasonable prices. I received prompt updates of order status, including confirmation of delivery. The recipient was very pleased with her arrangement and it looked just like the image on the website.”

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Posted 7 years ago

“My Aunty is very poorly at the moment and the flowers made her smile. The services was excellent”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,977 reviews