Serenata Flowers Reviews

3.4 Rating 5,983 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,983 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

How does Serenata Flowers deliver? How long does Serenata Flowers take to deliver? Does Serenata Flowers deliver on time? How is accuracy and good condition of items delivered by Serenata Flowers?

Returns

Customer Service

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How long does Serenata Flowers take to deliver?

Helpful Report

(1 month ago)

Serenata Flowers normally delivers next Day.

Helpful Report

(1 month ago)

48.15%

Industry Average

“ Distinctly disappointing service for a Mother’s Day delivery. ”

- Anonymous

“ Still waiting for flowers to be delivered they had been due for delivery yesterday, and no one is replying to my emails ”

- Anonymous

“ I ordered a bouquet of flowers as a birthday surprise for my mother. The date of delivery was specified/selected when placing the order. However, the flowers did not arrive. When contacting Serenate explaining this, it was clear in their response that they couldn't care less. ”

- Anonymous

Serenata Flowers Reviews

Delivery - Slow