Serenata Flowers Reviews

3.4 Rating 6,003 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 6,003 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 41%
Customer Service
Communication Channels	Email, Live Chat

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How long does Serenata Flowers take to deliver?

Helpful Report

(1 month ago)

Serenata Flowers normally delivers within 5 Days.

Helpful Report

(1 month ago)

52.38%

Industry Average

“ When I asked for an explanation they said I could receive a refund or redelivery of the flowers I had ordered, but they would not even guarantee the redelivery date! They breched their contract with me to deliver on a specific date (their T&Cs say an additional 24 hours may be possible, but they didn't even deliver within that period). ”

- Catarina Aleixo

“ Delivery was a day late and I received no response when I emailed them with my concern over the late delivery. The flowers arrived in a poor state: squashed in their box and several needed discarding. Very disappointed. ”

- Philip

“ Very poor service. I ordered in the evening and asked to change the date of delivery first thing the following morning but I was advised that was not possible despite giving a full day’s notice as delivery was the day after the order was placed. I was told I could not change the delivery date and I was not entitled to a refund. I will not be using them again. ”

- Anonymous

Serenata Flowers Reviews

Delivery - Average