Serenata Flowers Reviews

3.4 Rating 5,923 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,923 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

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Returns

Customer Service

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How long does Serenata Flowers take to deliver?

Helpful Report

(3 weeks ago)

Serenata Flowers normally delivers next Day.

Helpful Report

(3 weeks ago)

57.45%

Industry Average

“ I used them various times without issues and one time when issue occurred (friends found flowers two days after delivery thrown over the fence and soaked) I thought it won't be any problem to resolve this matter. ”

- Barbara

“ I placed an order with Serenata Flowers, providing them with the correct delivery address for a university campus. ”

- Anonymous

“ I would never recommend this company to anyone, I ordered flower for next day delivery my after three days I contacted them. I did get a refund. Eight days later the flowers were left at the door. I am very angry, I was asking for a bouquet to be sent to her as apology, My daughter is thermally ill. Guess they don’t have a button on the call centre. Do Not order from them. ”

- Margaret Wilson

Serenata Flowers Reviews

Delivery - Average