“Order process was smooth except for the fact that I had SPECIFICALLY emailed before ordering several hard to find items to see if they were physically in stock. I was sent links to physically in stock items which I specifically ordered.
I ordered on Sunday night from this company who promised same day shipping and I paid expedited shipping.
5PM on Monday rolls around with no shipment.
I email them and they claimed they emailed me to let me know an item was out of stock. They did NOT. Has they-it would have been in our lengthy thread. Additionally, I combed my inbox. NOTHING. They refused to ship the next step over expedited shipping even AFTER their error. Poor business practices.”
Hi Molly,
This sounds like a misunderstanding at our end.
From reading the thread it looks like we tried to do the right thing, but since it didn't meet your satisfaction, I have put a $10 credit on your account which you should see next time you check out.
Sorry you had a bad experience and thanks for your feedback,
Louis
SS Team
Thank you very much for your review! We're happy you could take advantage of your first order coupon and that your order arrived quickly. Thank you for shopping with us and for your continued support!
