“Extremely fast shipping to Canada. The Screamer products are very well made. Only issue was expensive shipping and import fees, but it's totally worth it!”
Sorry for delays, you selected 3-7 day free economy shipping and received it in 7 day. And with the holiday rush, none of the mail carriers are even guaranteeing that. So until I buy out The US Post office, the best I can do is apologize
“I realized i used the wrong shipping address. Call the vendor to correct that. They told me they can’t do anything and I have to call the nearby postal office to update the address. But I have no idea which postal office. And helplessly watched the item get delivered to wrong address.”
This is correct. Unfortunately, we do not own the Canadian post office and as such can not make these types of changes once it has shipped. We asked if you could contact the post office of the address you entered in your order which was the next town over to see if they could reroute the package or you could pick it up from them.
“The swing itself is great. The carabiners that hold the swing at the top are definitely the weakest point! I am well under the weight limit and both carabiners stretched out immediately. An easy fix to go buy better carabiners, but definitely disappointed that I have to invest more money on top of what I already paid for the swing.
Edit to add: If in fact it had not happened twice, I would gladly revise my review! However, them not being screwed shut properly was my exact thought after the first one was stretched out. So we triple checked that they were all screwed shut properly before sitting in it the second time. All links were screwed completely shut, and it still happened.”
Those are quicklinks. (different than carabiners) Looking at the image it is clear that the threads are not damaged. This means you did not have it closed and threaded shut.
A quicklink of this size when it is left open has a weight limit of about 50 pounds. When it is closed making a solid circle the weight limit is over 600 pounds each for that piece of hardware.
Simple mistake, live and learn.
“I can’t say enough about the customer service. Friendly, informative, helpful, quick to reply. Hands down the best customer service ever...& of course amazing products.”
Please visit the top of sexswing.com for extensive instructions, installation ideas, instructions for every brand, position ideas and more all found under the instructions link
Posted 5 years ago
Please visit the top of sexswing.com for extensive instructions, installation ideas, instructions for every brand, position ideas and more all found under the instructions link