SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,373 Reviews

94 %

of reviewers recommend SG Petch

4.8

Based on 5,373 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01325 488886

Location:

McMullen Road,
Darlington
County Durham
DL1 1XZ

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Natalie Ablewhite

Anthony Edward Mcclelland MBE

SG Petch 5 star review on 22nd April 2025

181

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the third car we have purchased from SG Petch in Darlington which says it all really.”

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Posted 10 years ago

“All very friendly and efficient”

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(Middlesbrough) - Posted 10 years ago

“Excellent Customer Service and product knowledge. Extremely helpful and friendly. Good communication and made us feel special.”

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(Durham) - Posted 10 years ago

“The salesman was very helpful offered all the information we needed and had a very nice manner”

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(Darlington) - Posted 10 years ago

“Great service -the easiest car purchase we have made A great company to deal with”

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(Richmond) - Posted 10 years ago

“Very knowledgeable and friendly staff were a great help”

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Posted 10 years ago

“I have purchased several cars from this garage in the past few years and have always recieved very friendly and fair service.”

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Posted 10 years ago

“Excellent customer experience from knowledgable staff”

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Posted 10 years ago

“Overall experience from the minute we walked into the showroom to picking up the car was exceptional, same as last time!”

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(York) - Posted 10 years ago

“2nd Nissan Juke we have had from this dealership. Always very knowledgeable polite and professional. Big thank you to Chris Phillips. This dealership is well worth visiting.”

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(Durham) - Posted 10 years ago

“Cannot praise SG at York enough, always 1st class excellent service, from Sales to servicing department, I've recommended friends before and they've gone away happy customers. Well done and keep up the great work.”

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(York) - Posted 10 years ago

“Very happy with the way in which I was dealt with by everyone concerned. No hard sell just a relaxed but professional experience. All questions and concerns promptly answered without any waffle. Altogether a pleasure to deal with, let's hope the car doesn't let all the good work down.”

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Posted 10 years ago

“Exellent service from Mr Cheetham at SG Petch.The changeover was handled well and Mr Cheetham explained everything without any fuss .A great service .Thanks again . J E JACKSON”

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(Durham) - Posted 10 years ago

“This is the second time I've purchased a car from SG Petch and my overall experience has been fantastic. Mike Whittaker (salesman) is a star in my opinion his attention to detail and his help over the last 3 years has been second to none. The team at York are very professional and helpful.”

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(York) - Posted 10 years ago

“My first CX5 purchase was handled by Alex and the second by Darren. Both staff are extremely approachable, friendly and professional, covering everything I needed. There was no hard sell, no opinions to try and influence my decision and although down to earth and enjoy banter they are very professional. My only big negative about the process is the site, outside parking and access is an absolute nightmare. On one visit I saw a customer using his car to gently push a Petch car backwards behind him so he could get out. I'm sure this would put some customers off returning. The layout must have been designed by an idiot and should be changed. Ask the staff!”

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(Durham) - Posted 10 years ago

“Always had the most impeccable service from SGPetch (Richmond) over the years. All the staff in every department make you feel special, are friendly, polite, informative & professional. Cannot rate this dealership highly enough.”

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(Richmond) - Posted 10 years ago

“This was the third Hyundai i30 that we have purchased from Petch; also, we have had a Hyundai Tucson from them in the past. We ar ealways satisfied with the level of customer service and have never had cause for complaint. When purchasing our latest i30, we received a phonecall from the salesman to explain that there was going to be a delay in obtaining our chosen colour but if we would consider another colour, one was available immediately as it was in stcok at the showrooms; we decided to accept the alternative colour (blue) and we were able to collect it on a convenient day/time. It is proving very good.”

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(Durham) - Posted 10 years ago

“From initial contact to Les Rudd via telephone through to my purchase of a new Kia Cee'd GT I have been extremely impressed with the excellent level of customer service from Les in Richmond, with good support from his boss Byron. A great atmosphere when I walked into the showroom, no pressure, no hassle, just good old fashioned customer service (and excellent fresh coffee)! I was undecided on which car (originally a Ford Focus ST3) between the Sportage and the Cee'd GT, Les was very good in listening to me and sussing out my car preferences which resulted in me going for the Cee'd GT. At this point I have to mention Charlotte from SG Petch Darlington who originally persuaded me to look at KIA,thank you Charlotte. The car is fantastic, way better than I thought it would be and definitely the right choice. I also received a follow up courtesy call from Les to ensure all was ok with the car (it was and still is), agin, good customer service. To sum up, SG Petch is an excellent place to go if you fancy no pressure car viewing, they do a mean fresh coffee and listen to what their customers are looking for and they go out of their way to help you find what you want. Excellent company, great customer service. SG Petch, Les and team, WELL DONE and thank you.”

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(Richmond) - Posted 10 years ago

“Great service from S G Petch, Gareth the salesman was very professional the second I've bought from him, thank you ????”

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Posted 10 years ago

“Very friendly and patient staff.”

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Posted 10 years ago

SG Petch is rated 4.8 based on 5,373 reviews