SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,373 Reviews

94 %

of reviewers recommend SG Petch

4.8

Based on 5,373 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01325 488886

Location:

McMullen Road,
Darlington
County Durham
DL1 1XZ

Write Your review

Tell us how SG Petch made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Natalie Ablewhite

Anthony Edward Mcclelland MBE

SG Petch 5 star review on 22nd April 2025

181

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Due to the current restrictions my transactions with SG Petch were conducted remotely. However, there was considerable communication during this time. Every question was answered rapidly and in detail. I was kept informed of everything at all times. It is clear to me that this garage provides a first-class service, with the customer at heart. I would heartily recommend their services.”

Helpful Report

(York) - Posted 5 years ago

Thats great to hear John, Thanks for taking the time to leave us a review.

Posted 5 years ago

“Went to buy a car from here after lockdown as I've always heard good reviews. Disappointed when my appointment was double booked but someone else looked after me. Ended up buying a brand new car from here. I kept ringing up and told my messages were being passed on but they never were. The sales man gave me his mobile number to combat this, which he shouldn't have had to I complained regarding the difficulties and received a free tank of fuel - although I had to remind them because no-one had actually passed it on, so communication clearly hadn't got better after my complaint. I have had the car a few months now and even after a few reminder emails, I am still waiting for my service plan to be set up. I'm extremely disappointed that I have had to write this review as SG Perch York has always been well recommend by everyone locally. They did only have a fraction of staff back due to covid, which I did account for with timings, but they were still promising things would be done in a timely manner when it is clear that it is not able to with a third of the sales team in. SG Petch, you need to be more honest with your customers regarding timings and improve on communication between staff and departments. I'm really disappointed that I have had this service, especially after spending such a sizeable amount of money. Your company has been one held in high regard locally but you have really let yourself down. I do not feel like a valued customer at all and feel as though other customers, as well as new ones, are being put higher on the level of importance to you.”

Helpful Report

(York) - Posted 5 years ago

We are sorry to hear that Jayde, and we apologies for your disappointing service. All your comments have been passed to the branch. If you would like to take this matter further please contact Iain Ward branch manager on 01904 466600 or send him an email at iainward@sgpetch.com.

Posted 5 years ago

“Great service...friendly....explains things very clear... Feel relaxed when going to look round nobody hassled me, felt at ease to ask any question about my car. Will definitely be using again!!”

Helpful Report

(Middlesbrough) - Posted 5 years ago

Hi Carol, Thanks for leaving us a review and we hope you enjoy your new car.

Posted 5 years ago

“I’ve purchased two cars by the lease scheme from SG perch and have found the service to be top-notch they are quick helpful friendly and extremely helpful at every stage. I recommend them”

Helpful Report

(York) - Posted 5 years ago

Hi Janet, Thats great, thanks for leaving us a review.

Posted 5 years ago

“buying my new car from Petch was a very pleasant experience for me, the staff made me feels welcome and could not do enough to make my visit a pleasure, would certainly recommend anyone who is looking for a car”

Helpful Report

(Middlesbrough) - Posted 5 years ago

Thanks for leaving us a review.

Posted 5 years ago

“Very satisfied with the salesman, Andrew Loynes. The car seems to satisfy our needs as my wife wanted a smaller car than the i20 which we traded in. We have only done a few hundred miles, due to the coronavirus, but we are both happy with it so far thankyou.”

Helpful Report

(Middlesbrough) - Posted 5 years ago

Thats great to hear Arthur, Thanks for leaving us a review and we hope you enjoy your new car.

Posted 5 years ago

“Despite the problems created by Covid 19 SG Petch made ever effort to enable the purchase of my vehicle to go ahead with the least inconvenience to me. They honoured the deal made in February, 7 months earlier, and Thomasz the sales person made contact immediately on his return from furlough to update me on the progress of the sale and the car was delivered, as promised, on the date agreed.”

Helpful Report

(York) - Posted 5 years ago

Thanks for leaving us a review.

Posted 5 years ago

“Very helpful and helped enormously getting me exactly the second hand car I wanted. Thanks to Alan.”

Helpful Report

(Durham) - Posted 5 years ago

Thanks for taking the time to leave us a review Desiree.

Posted 5 years ago

“Friendly service; the salesman was both pleasant and polite and I got a really good deal 😊👍 Thank you Tony!”

Helpful Report

(Middlesbrough) - Posted 5 years ago

Thats great to hear Joy, we hope you enjoy your new car.

Posted 5 years ago

“Fantastic service”

Helpful Report

(Darlington) - Posted 5 years ago

Thanks for you review India.

Posted 5 years ago

“Always outstanding service and friendly helpful staff”

Helpful Report

(Middlesbrough) - Posted 5 years ago

Thats great to hear Jill, Thanks for leaving a review.

Posted 5 years ago

“Salesman politely,efficiently helpful. New car handover condition very disappointing.”

Helpful Report

(Middlesbrough) - Posted 5 years ago

Thats great to hear Mike, Thanks for leaving us a review.

Posted 5 years ago

“One of the best garages to deal with friendly courteous and reliable”

Helpful Report

(South Bank) - Posted 5 years ago

Thats great to hear Brian, Thanks for leaving us a review and we hope you enjoy your new car.

Posted 5 years ago

“Sales dept very good”

Helpful Report

(Darlington) - Posted 5 years ago

Thanks for leaving us a review Brian.

Posted 5 years ago

“After sales customer service is non existent, no return car if your not 100% happy policy, stay well clear”

Helpful Report

(Middlesbrough) - Posted 5 years ago

“Great friendly service where they care about the deal that’s right for you. I was given options to make sure they fitted my affordability before proceeding which is refreshing to see in the motor industry! Lewis was fantastic all the way through the process and all the staff I dealt with were friendly. I would 100% recommend SG Petch as a dealer to any one of my friends or family.”

Helpful Report

(Durham) - Posted 5 years ago

Thats great to hear Joshua, Thanks for taking the time to leave us a review.

Posted 5 years ago

“As ever the service and attention to detail received was first class. This purchase was my 8th from this garage and like the others was well organised, efficient and, in the light of COVID 19, safe and very well protected.”

Helpful Report

(Middlesbrough) - Posted 5 years ago

Thanks for your continued custom James and we hope you enjoy your new car.

Posted 5 years ago

“they made you feel very welcome, talked about the car you wanted, excellent”

Helpful Report

(Middlesbrough) - Posted 5 years ago

Thanks for leaving us a review Patricia and we hope you enjoy your new car.

Posted 5 years ago

“Always had great service from SG petch, bought several new cars over the years, I moved to York two years ago but I still traveled up to Durham to buy a car, think that says it all,”

Helpful Report

(Durham) - Posted 5 years ago

Thats great to hear Sharon, Thanks for leaving a review and your continuing custom.

Posted 5 years ago

“Brilliant service from S G Petch especially Joe Halliday. His customer service was excellent and everything he said would be done was and on time. Would definitely buy again from S G Petch Darlington in the future”

Helpful Report

(Darlington) - Posted 5 years ago

Thanks for leaving us a review Lisa, we hope you enjoy your new car.

Posted 5 years ago

SG Petch is rated 4.8 based on 5,373 reviews