SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,365 Reviews

94 %

of reviewers recommend SG Petch

4.8

Based on 5,365 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01325 488886

Location:

McMullen Road,
Darlington
County Durham
DL1 1XZ

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Natalie Ablewhite

Anthony Edward Mcclelland MBE

SG Petch 5 star review on 22nd April 2025

181

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“picked my new car up yesterday from picking the car to picking it up no problems the sales man Ray Yates bent over backwards to help from the test drive to the end thank you very much Ray”

Helpful Report

Posted 5 years ago

Hi David, Thanks for taking the time to leave us a review. We hope you enjoy your new car.

Posted 5 years ago

“I was very impressed with the prompt, helpful and friendly service. The deal including a part exchange could not have been arranged more quickly and salesman Simon Danks went out of his way to allow us to view the Fiat Panda and explain its suitability online during lockdown, prior to our test drive, completing the transaction within 2 hours of the original phonecall. We are delighted with the car.”

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(Darlington) - Posted 5 years ago

Thats great to hear Anne, Thanks for leaving us a review.

Posted 5 years ago

“Covid 19 restrictions had an impact on my experience, but it was easy to book a test drive of a car I'd seen online, and the salesman even found a pre-registered car, which he retained for me until I got my insurance write-off sorted out. Easy online transaction for payment. Collection of vehicle was a bit off-hand, partially due to Covid restrictions, but I was asked to drive to a nearby Post Office to tax the car myself, rather than it being done by the dealer. There was a problem with the registration plates being wrong and I returned 5 days later to get this rectified and had a good customer service experience with one of the managers - after I had asked to see someone.”

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(Durham) - Posted 5 years ago

Thank you for leaving a review Stephen.

Posted 5 years ago

“Good approach by Salesman, good knowledge, not pushy. Well organised pick up. So far, vehicle OK.”

Helpful Report

(York) - Posted 5 years ago

Thanks for leaving us a review Martin.

Posted 5 years ago

“Only issue to mention was limited stock available. Sales team were good no complaints”

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(Durham) - Posted 5 years ago

Thanks for leaving us a review John.

Posted 5 years ago

“Professional, knowledgable and helpful.”

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(Darlington) - Posted 5 years ago

Thanks for leaving us a review Jeffrey.

Posted 5 years ago

“Very good service from staff from start to Finnish well done everyone”

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(Darlington) - Posted 5 years ago

Thanks for leaving us a review John.

Posted 5 years ago

“Nice enough sales man, did have a few issues with getting finance which I wasn't made aware of could happen but ended up paying straight out for car so not a massive issue, the most disappointing part was the valeting which was extremely poor, to the point where I had to pay to get it done myself after finding an old Cooplands wrapper in door.”

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(Darlington) - Posted 5 years ago

We are very disappointed to hear that you were not satisfied with level of service you recieved. Your comments have been passed on to the branch.

Posted 5 years ago

“Very good service”

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(Richmond) - Posted 5 years ago

Thanks for leaving us a review Kenneth.

Posted 5 years ago

“Very happy to recommend SG Petch. Initially booked test drive in Mazda CX30 online. Arriving at the showroom, I was welcomed by Ryan. Bought new car on back of test drive and talking with Ryan. He answered all questions honestly and managed sale and part exchange paperwork efficiently from start to finish. Ryan managed the hand over of new car, taking time to talk about all new features in car and answering all questions. Also talked about service plan and GAP insurance. No pressure to buy, providing independent advice. Overall, very pleased with customer care and all staff at SG Petch.”

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(Darlington) - Posted 5 years ago

Thats great to hear Sean, Thanks for taking the time to leave us a review and we hope you enjoy your new car.

Posted 5 years ago

“Customer service was fantastic. Anthony, who I dealt with, in the Darlington branch couldn’t have been more helpful. He took the time to get to know the types of cars I was interested in, and directed me to ones he knew I could afford and didn’t try to sell me cars that were out of my price range.”

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(Darlington) - Posted 5 years ago

Thats great to hear Anna, Thanks for leaving us a review.

Posted 5 years ago

“Painless buying experience. Very professional in their approach”

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(Durham) - Posted 5 years ago

Thanks for leaving us a review William.

Posted 5 years ago

“Brilliant service. It was taking me a long time to choose the right car but at no time was I pressured or rushed. In the end I tried several and was fortunate to find the perfect fit. Buying a car ended up being a pleasurable experience mainly thanks to the excellent salesman. Chris Boyce is a thoroughly nice man as well as having excellent knowledge. Nothing too much trouble and extremely patient (he needed to be!). Would recommend sg petch to anyone if all the salesman are as good as chris. Many thanks again.”

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(York) - Posted 5 years ago

Thats great to hear Martin, Thanks for taking the time to leave us a review and we hope you enjoy your new car.

Posted 5 years ago

“Very good service and very friendly staff”

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(Durham) - Posted 5 years ago

Thanks for leaving us a review Ken.

Posted 5 years ago

“Went out of their way to find a car for us at price we could afford as one we wanted had been sold 10 minutes earlier.”

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(Middlesbrough) - Posted 5 years ago

Thanks for your review Donald.

Posted 5 years ago

“The service was excellent. Thomas, the salesman, was very friendly and helpful, giving us Information and advice (and a test drive) before ordering. We are really pleased with our Kia Niro EV.”

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(York) - Posted 5 years ago

Thanks for leaving us a review Rosemary and we are glad your enjoying your new car.

Posted 5 years ago

“Roger Crozier dealt with me when I bought the car. Excellent customer service and would recommend to anyone”

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(Durham) - Posted 5 years ago

Thanks for leaving us a review Ethan.

Posted 5 years ago

“Everything explained in simple terms....no sales pressure.”

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(Durham) - Posted 5 years ago

Hi John, Thanks for leaving us a review.

Posted 5 years ago

“CAUTION I would not recommend! I bought a brand new KIA Sportage NX20 UUV, even though it was delivered to the dealership on a low loader they could not explain the 80 miles on the clock. I had to return and rejected the car after technical and gear problems with it. This process took me over 5 months to sort out including getting the Financial Ombudsman involved and the Citizens Advice involved and exercising my rights under the Consumer Act 2015. Poor after sales experience(when i reported the fault a response was 'it was ok when it left the showroom', a courtesy car which was overdue a service which they said was fine, it will get done when you bring it back. Numerous phone calls which they said would be returned were not, even when I contacted them via webchat and was told I would receive a return call it never materialised . Then when I informed them about all this, the response was S G Petch have acted in a professional matter.”

Helpful Report

Posted 5 years ago

Phil, We are very disappointed to hear that you were not satisfied with level of service you recieved. We can only apologies. If you want to discuss matters further please contact Craig Saunders the branch manager on 01325 488886.

Posted 5 years ago

“very good customer service at Darlington branch, great team and very efficient with solving any problems you have.”

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Posted 5 years ago

Thanks for leaving us a review Sebastian.

Posted 5 years ago

SG Petch is rated 4.8 based on 5,365 reviews