SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,373 Reviews

94 %

of reviewers recommend SG Petch

4.8

Based on 5,373 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01325 488886

Location:

McMullen Road,
Darlington
County Durham
DL1 1XZ

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Natalie Ablewhite

Anthony Edward Mcclelland MBE

SG Petch 5 star review on 22nd April 2025

181

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Apart from the long wait ( 8 months ) I am extremely happy with it it’s an amazing car , drive’s beautifully and catches the eye of a lot of people”

Helpful Report

(Middlesbrough) - Posted 2 years ago

Thank you so much Paul for your 5 star rating of SG Petch! It is highly appreciated and we are so glad to hear that you are happy with your car and experience despite the wait. At SG Petch, we value our customers, and it means a lot to us that you have returned to us again. Thank you for being a loyal customer!

Posted 2 years ago

“Great service”

Helpful Report

(Middlesbrough) - Posted 2 years ago

Hi Nabila, Thank you for your 5 star rating and review, we are pleased you received a great service. We hope to see you again in the future.

Posted 2 years ago

“I ordered a 2023 Kia Picanto from Ryan Robertson, and as always, his service couldn't be faulted! He gave me brilliant advice when choosing the car, and answered all queries quickly. Myself and both of my parents have completed all sales through Ryan for the last few years and he's been amazing this time round too. A huge thank you!”

Helpful Report

(Darlington) - Posted 2 years ago

Thank you so much for your 5-star rating, Amy! We really appreciate your business and are so glad to hear that Ryan Robertson met your needs in providing you with professional advice, and quick responses to your queries. We thank you for your loyalty over the past few years and for selecting SG Petch for your Kia Picanto purchase. We hope to continue to serve you for years to come.

Posted 2 years ago

“As usual very helpful and considered treatment to me as a customer. Highly recommended.”

Helpful Report

(South Bank) - Posted 2 years ago

Hi Colin, Thank you for taking the time to leave us a review, we really appreciate it. Thank you for your continued custom, we hope you enjoy the rest of your day.

Posted 2 years ago

“Great service received by Nick Nicholson. He’s approachable and accessible when needed during the purchase of my recent car. This is 4th car with SG Petch and with Nick. Highly recommend this dealership. Thank you for looking after me.”

Helpful Report

(York) - Posted 2 years ago

Thank you so much for the wonderful 5 star rating, Billy! We really appreciate it. It's great to know that you had a positive experience with Nick Nicholson and the SG Petch team. We're thrilled that this is your fourth car purchased with us, and thank you for your kind words. We appreciate your loyalty and your business.

Posted 2 years ago

“Staff were very knowledgable and kept in contact with me throughout whole process of my new car. They gave me all information and made process easy. Ray the salesman was really good and knew his stuff.”

Helpful Report

(Durham) - Posted 2 years ago

Thank you so much, Sally-Beth for such a fantastic 5 star rating of SG Petch! We really appreciate your loyalty as a repeated customer, and it's great to hear that our staff were so knowledgeable and kept you updated throughout the process of your new car. We're delighted that Ray could provide you with the great service you deserved.

Posted 2 years ago

“Great professional, friendly and informative advice from start to finish. Got exactly the car we were after.”

Helpful Report

(Middlesbrough) - Posted 2 years ago

Thank you very much for your 5 star rating! We are delighted that you have had an excellent experience at SG Petch and found us to be professional, friendly and informative. It is great to hear you have got the car you were looking for. Thank you again for your kind words.

Posted 2 years ago

“The service given by this dealership was over and beyond that which could be expected. On the Wednesday afternoon I visited the SG Petch dealership in Darlington. A member of the sales team,Daniel Adams, talked me through my options and introduced me to the Mazda C5 SUV There was no high pressure selling, that was not needed as the car sold itself. I ordered the new car and within 48 hours I took delivery of my car The dealership transferred my private number without any problems I would definitely recommend the SG Petch dealership”

Helpful Report

(Darlington) - Posted 2 years ago

Thank you Allan for your 5 star rating of SG Petch. We are delighted that you have experienced great customer service and that we were able to exceed your expectations. Thank you for your loyalty to SG Petch.

Posted 2 years ago

“This is my 4th car from SG Petch Richmond. Us usual the process was seamless, Les Rudd was his usual helpful self and came up with the goods on time. A god friendly local dealership.”

Helpful Report

(Richmond) - Posted 2 years ago

Thank you so much for your 5 star rating of SG Petch Richmond! We appreciate your loyalty and support. It's great to hear that the process was seamless and that Les Rudd was his usual helpful self. Thank you for being a returning customer - we appreciate your commitment and look forward to providing great service to you again soon.

Posted 2 years ago

“Excellent service as usual, great communication and help.”

Helpful Report

(South Bank) - Posted 2 years ago

Thank you, Simon, for your 5 star rating of SG Petch - we really appreciate it! We're glad to hear that our excellent service, great communication and help has been up to your expectations and that you've returned to us for further services. We look forward to seeing you again!

Posted 2 years ago

“From start to finish the purchase of the car went smoothly and all my requests were met without any problems”

Helpful Report

(Sunderland) - Posted 2 years ago

Thank you so much for your five-star rating! We are delighted that from start to finish your purchase of the car went smoothly and all your requests were met without any problems. We appreciate your valued feedback and look forward to having you back soon.

Posted 2 years ago

“I bought my Kia Picanto from Michael at the Sunderland branch and the whole experience was brilliant. I was never pressured or patronised but provided with all the information I needed to make the best decision for me. Once I had decided on a car, the process was straightforward and my new car arrived quickly. Buying my Kia Picanto has been one of the best decisions I've ever made. It's a fantastic little car with great tech, really nippy and surprisingly spacious inside. Even the boot, which I was worried about being on the small side, is actually really deep and I can easily fit all my food shopping inside. It is also excellent value and incredibly economical to run. I'm really happy with my car and very happy with the experience of buying it from Michael at SG Petch. I would recommend going there if you're looking to buy a car but don't want to feel pressured or have to put up with any hard sell. Michael will be super relaxed, make you a nice coffee and give you all the information you need and be honest with you. I will definitely be returning there in future, though not for some time as I'm very happy with my Picanto!”

Helpful Report

(Sunderland) - Posted 2 years ago

Thank you Nicola for your 5 star rating of SG Petch! We're glad to have provided you with an excellent experience and that you have found your Kia Picanto to be a fantastic car for you. We know how important it is to find the right car for you, and it's great to hear that Michael was so helpful in both providing the information and making the process straightforward. We look forward to helping you again in the future. Thank you for all your kind words about our service.

Posted 2 years ago

“Very good service and Nicky was very helpful answered questions we had and offered a great experience to us”

Helpful Report

(Sunderland) - Posted 2 years ago

Thank you so much for the 5 star rating! We are delighted to hear that you had a great experience with our service and that Nicky was able to answer all your questions. We look forward to having you back soon!

Posted 2 years ago

“We took delivery of our new car yesterday. We’re absolutely delighted with it, all thanks to Ryan Robertson. He listened to our needs and recommended the perfect car for us. His care and attention (and patience) was exemplary. We will definitely buy from S G Petch again.”

Helpful Report

(Darlington) - Posted 2 years ago

Thank you so much, John, for your 5 star rating of SG Petch! We are thrilled to hear that you took delivery of your new car and were able to get the perfect one for you with Ryan Robertson's help. His care and attention was top-notch! We certainly look forward to having you become a returning customer in the future!

Posted 2 years ago

“After 13 months of not being able to drive as a result of a medical condition, Gareth at Middlesbrough was amazing. He kept in regular contact to monitor progress and was able to keep my car on order for when I got my licence back. Gareth is truly an amazing employee and the branch is lucky to have him.”

Helpful Report

(Middlesbrough) - Posted 2 years ago

Thank you so much, Hannah, for your 5 star rating of SG Petch! We are so glad to hear that Gareth was able to take good care of you and kept your car for you for the 13 months until you got your licence back. We really appreciate you as a returning customer and thank you for your loyalty!

Posted 2 years ago

Hi Hannah, glad to hear you're well enough to drive again. Thank you for your kind words, Gareth really appreciates them! If you need any help in the future, please don't hesitate to get in touch with us.

Posted 2 years ago

“My first time using motor mobility the process was very easy, the car was immaculate and ideal for my needs.”

Helpful Report

(South Bank) - Posted 2 years ago

Thank you for your kind words! We are delighted to hear that you had a great experience and that the car was immaculate and perfect for your needs. We strive to provide customers with an exceptional experience and we are glad that we were able to do that for you. We look forward to serving you again in the future!

Posted 2 years ago

“The sales process was made to be a quite relaxed and comfortable experience thanks to salesman Nicky McDermott.There was no attempt at any hard sell. I purchased a new car but a few days later returned with a minor issue, i received immediate attention from the service manager and every effort was made to successfully resolve the problem there and then. Based on my experience i would happily recommend SG Petch to any prospective customer.”

Helpful Report

(Sunderland) - Posted 2 years ago

Thank you so much David for your kind words and for awarding us 5 stars! It's wonderful to hear that the sales process with Nicky McDermott was relaxed and comfortable, and that when you experienced an issue after your purchase, we were able to resolve the matter quickly and to your satisfaction. We really appreciate your loyalty and kind support!

Posted 2 years ago

“Great dealership!,great sales people!, communication and after sales!. And a great car!..”

Helpful Report

(South Bank) - Posted 2 years ago

Thank you so much for your 5-star rating of SG Petch, Gerard! We're glad that you continue to have a positive experience with us and appreciate your repeat custom. We're proud to deliver the best in great dealership, great sales people, communication and after sales, and fantastic cars! We look forward to your continued support.

Posted 2 years ago

“One key didn’t work on new car Return to garage few days later Key programmed and staff very helpful”

Helpful Report

(Darlington) - Posted 2 years ago

Thank you so much for your 5 star rating of SG Petch! We appreciate your loyalty and are glad to hear our staff were helpful in programming the key for your new car. Thank you for returning to our garage and we hope to continue to provide excellent service in the future.

Posted 2 years ago

“All staff are extremely friendly and helpfull Les Rudd is a top salesman and a pleasure to deal with.”

Helpful Report

(Richmond) - Posted 2 years ago

Thank you so much for your five star rating, Leonard! We're glad you had a great experience with SG Petch. All staff here are extremely friendly and helpful, so we're glad to hear that you had positive interactions with our staff. Les Rudd is a top salesman and a pleasure to deal with, and we're pleased to hear that you had a great experience with him. Thank you again for your kind words!

Posted 2 years ago

SG Petch is rated 4.8 based on 5,373 reviews