SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,373 Reviews

94 %

of reviewers recommend SG Petch

4.8

Based on 5,373 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01325 488886

Location:

McMullen Road,
Darlington
County Durham
DL1 1XZ

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Natalie Ablewhite

Anthony Edward Mcclelland MBE

SG Petch 5 star review on 22nd April 2025

181

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Turned up and hung around for 10 mins before managing to attract a salespersons attention.said we were looking at a certain used car, they were surprised til I pointed it out. ‘Oh that’s the service car’ ‘ but yes it’s on your website for sale’ they couldn’t find it on their system until I pointed it out on my phone. On collection, poor valet, key missing,Ariel missing, service book not stamped. Took a bit of chasing from me to sort it all out. The only saving grace was the lady in the service dept who sorted the key, she was highly efficient unlike the sales dept. No real major issues but not a slick sales experience.”

Helpful Report

(Darlington) - Posted 6 years ago

“Trial of used car was rushed less than 3 miles road test .car was found to have a scratch (which looked new) not noticed when agreed to purchase . Service plan for traded in car wasn't cancelled when agreed had to remind for this to happen.”

Helpful Report

(York) - Posted 6 years ago

“I have not had a reply from my salesman about the missing service record on my car”

Helpful Report

(Darlington) - Posted 6 years ago

“Well I was very happy with my new car until a week later when I was washing it, I realised my number plate did not match my documents. They did put new plates on within 24hrs.”

Helpful Report

(Middlesbrough) - Posted 6 years ago

“A bit more communication.. And phone me when you promised to phone.. Not to leave it for days”

Helpful Report

(Darlington) - Posted 6 years ago

“Fault with car rear number plate light and Still waiting for York to confirm they have the part and fix!”

Helpful Report

(York) - Posted 6 years ago

“When purchasing a£34,000 car I do not expect to be kept waiting over half an hour for handover not impressed.”

Helpful Report

(York) - Posted 6 years ago

“My 1st visit to the branch at Durham was very good. The car, a Hyundai i10 was ready for me to test drive. Adam allowed me to take the car out on my own with no sales pressure. I made the decision to buy the car. My second visit, however, when I went to pick up the car was not so good. It was Adam's day off so he had, supposedly, briefed another member of staff with my details for when I called to collect the car. Unfortunately the guy was busy when we arrived so we were asked to take a seat in the waiting area. After about half an hour of waiting I had to go looking for someone to deal with our purchase/ collection. Adam had promised me a set of mats for the car, there were no mats. He had also assured me that the service book would be stamped up to date. This hadn't been done. Then when we finally got the keys for the car, the drivers side mirror was faulty so I had to book the car in for a repair before I'd even left the dealership! This meant taking the car back in a few days later for the repair. Not very convenient. The car is now fine and we are pleased with it, but we feel the service we got when collecting the car was very unprofessional.”

Helpful Report

(Durham) - Posted 6 years ago

“We have bought 2 cars previously from Petch both excellent. On this occasion Guy are salesman was very good and helpful throughout. On collecting the car I noticed a large surface scratch on the bonnet which I pointed out to Guy who rightly said it should polish out. On arriving home in Newcastle and taking a close look there were lots of smaller surface scratches and it appeared that the car had not been valeted but looked like it had just had a quick wash. The carpets and interior was dirty and marked. I then spent the rest of the day cleaning and polishing the car. Many of the scratches have came off and the car looks amazing. The valeting team can't be very good or the car was just missed out, it's not what I would expect from a main dealer. We love the car but not the condition when we collected it. Poor service and preparation let the company down.”

Helpful Report

Posted 6 years ago

“Collected a fiat 500 used, smart repairs not done on collection but completed 2 weeks after collection, car had been serviced with new front tyres but all pressures where incorrect and caused TPMS light to come Also found sweet wrappers in various places and glovebox had previous owners rubbish in even though car was supposed to be valeted Sales where great but service and valeting side poor so 3 stars”

Helpful Report

(Middlesbrough) - Posted 6 years ago

“Sales service excellent however after sales a problem with lack of communication, despite visits and phone calls and still not sorted.”

Helpful Report

(Darlington) - Posted 6 years ago

“Recently bought a used qashqui and Rob was very helpful, professional and clear on all the aspects of buying and trading in. Found him genuine and easy to get hold of when needing to sort details of purchase.”

Helpful Report

Posted 7 years ago

“Lewis Baird was brilliant ,and very welcoming,not pushy or anything. Dave who was the compliance man was very rude , and made me anxious talking to him. I would not go back to that garage again purley because he made me and my husband feel uneasy.”

Helpful Report

(Durham) - Posted 7 years ago

“i don’t have too much to say regarding the actual car itself; bar the USB port, everything works as it should. Sadly the administration side of things has been frustrating to say the least. The entire service history of the vehicle has been mislaid and little seems to have been done to locate it. I have contacted yourselves several times and even mentioned it when dropping off the car (to get the USB port looked at, which still isn’t working) but no one seems to want to put any effort into finding it. The other (and possibly greater) gripe we have is that the log book has been sent to the wrong address and therefore also has an incorrect address on it. The implications of this error could have been quite serious (as an official document relating to ownership of the vehicle). As mentioned, the product you sold us is great and everyone I have spoken to at the garage has been friendly and professional but it’s such a shame that a few errors and lack of care after the sale have let us down.”

Helpful Report

(Darlington) - Posted 7 years ago

“Generally I was happy with my purchasing experience at SG Petch Darlington 3weeks ago . Mark McLaughlin was personable and helpful through out , unfortunately on returning home with the new car we found there was no service book or car manual, which we are still awaiting , although I understand this is being dealt with following us telephoning the reception . I was hoping to receive them before posting my review . This unfortunately this has some what diminished the joy of owning my new car , being able to study it’s functions I feel is part of getting to know your vehicle and so far i have missed out on this . We also received an unannounced delivery of some locking wheel nuts and a locking key through the cat flap two weeks after buying the car .”

Helpful Report

(Darlington) - Posted 7 years ago

“Ok as a dealership. Not as efficient and professional as some I’ve experienced. Most disappointing of all though, they failed to reveal some important information about the vehicle I was proposing to buy. Had it been made known to me, it’s likely I wouldn’t have gone ahead with the deal.”

Helpful Report

(York) - Posted 7 years ago

“Reasonable service, but car wasn't as described, being in poorer condition than would have been expected for the mileage. Shame really as it was a rare car.”

Helpful Report

(Durham) - Posted 7 years ago

“Everything started ok, but since I picked the car up over two weeks ago things have gone downhill. I have had to purchase a new phone and sign a contract, which I did not have previously, to enable me to use hand free Bluetooth connection. I am still waiting for someone to ring me back as to when I will receive the booklet on how to operate the Sat Nav. I have made a number of requests, people are going to ring me back or deal with it. Maybe this review will have the desired effect? The pre-delivery inspection was not dated at all and neither the booklet on the operation of the Sat Nav or Media Player was noted as missing. I will be pleased to have a response to this comment. Before collecting the car the figure below would have 10 but sadly now only 5.”

Helpful Report

(Middlesbrough) - Posted 7 years ago

“The vehicle was described on Autotrader as having built in Satnav. It did not have it. After further negotiation, I bought the car. Later noticed that the 1st service had been carried out 3 months late, potentially affecting the manufacturers warranty. I was later provided with a letter resolving the issue. Both these issues should have been picked up before the sale. Poor attention to detail. On the plus side the salesman Peter Bonnard was pleasant and helpful.”

Helpful Report

(York) - Posted 7 years ago

“Delay in obtaining seat aroma not the fault of perch but initially updates not forthcoming .. This was improved with change of staff very happy in the! End”

Helpful Report

(Durham) - Posted 7 years ago

SG Petch is rated 4.8 based on 5,373 reviews