SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,373 Reviews

94 %

of reviewers recommend SG Petch

4.8

Based on 5,373 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01325 488886

Location:

McMullen Road,
Darlington
County Durham
DL1 1XZ

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Natalie Ablewhite

Anthony Edward Mcclelland MBE

SG Petch 5 star review on 22nd April 2025

181

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything at the beginning of our buying of a Mazda, I was promised a touch up paint in the post for a scratch I wasn’t happy with, non arrived, after telephone conversation I was promised yet again paint through the post, never arrived in the end we had to travel to pick up. Not the type of service I expect after spending thousands of pounds.”

Helpful Report

(South Bank) - Posted 4 years ago

“So far so good . My car was sold with a one year warranty so it remains to be seen how good their support is . Everything was very quick and extras not explained very well but I take some responsibility for that too .”

Helpful Report

(Durham) - Posted 4 years ago

Thanks for leaving us a review 😊

Posted 4 years ago

“Initial sales advice was good. Salesman very good in terms of attitude etc. We did feel as if it was us that should be lucky to be buying a car from the garage not the fact out business was valuable. It seems the car market at the moment has made things this way. There was no extra effort given to make us feel our business was valued. Not even a £10 of fuel or car mats in the car. This really annoyed us actually. Once we had signed the car took over a week to get ready. It needed a valet and a couple of brake pads and mot but there didn’t seem any urgency. Lastly upon collection we were told there was no service logs or user manuals with it as all of that was all online!!!!! When we got the car home they were all in a leather pouch on the back seat!!! It just showed how much effort and attention the salesman had given to us or this transaction. If I’m honest upon reflection really not very impressed at all.”

Helpful Report

(Durham) - Posted 4 years ago

We are sorry to hear that you were not happy with the service you received, we can only apologies. We have forwarded your comments to the branch. If you would like to discuss the matter further please contact us at https://www.sgpetch.co.uk/contact-us.

Posted 4 years ago

“I purchased a new Kia in 2019 the sales rep was spot on but after sales not so good why do they need the car for a full day to do a 30 minute job on a recall ? Then have to wait a month to get it booked in just doesn’t make sense ! Now I’m having to look for another garage to carry out the work”

Helpful Report

Posted 4 years ago

Hi, We are really sorry that you were unhappy with the service you received and we can only apologise. If you would like to discuss this matter further please don't hesitate to contact us at https://www.sgpetch.co.uk/contact-us.

Posted 4 years ago

“i purchased my car, it had damage on the side of the vehicle. repair was carried out when seeing the car in the sun, they have made a terrible job of the repair and very badly polished.. if i was to hand the car back think the finance company would try and charge”

Helpful Report

(Audi) - Posted 4 years ago

Sorry to hear you weren't happy with the service you received. If you would like to discuss the matter further please contact us at https://www.sgpetch.co.uk/contact-us.

Posted 4 years ago

“The 3 stars is only because the garage needs to employ more staff. The staff that were there were doing an exceptional job, but far to busy and not enough time for other customers who were in the garage at the same time as me. On one occasion, I called in to pick up some paint and there was a couple sat at one of the sales desks but no staff about at all, if I hadn't already purchased a car from you, I would have walked out and you wouldn't have got a sale from me. This is by no means a reflection on the staff in the showroom but the management need to get more staff.”

Helpful Report

(Darlington) - Posted 4 years ago

Thanks for your review Jacqueline your comments have been sent to the branch.

Posted 4 years ago

“The after sales service is not good, I rang to get my car sorted after 1 week of purchase and I am still waiting for someone to ring me 3 weeks later.”

Helpful Report

(Darlington) - Posted 4 years ago

We are so sorry to hear you weren't happy with the service you received and we would like to give our apologies. If you would like to discuss the details and the matter further please do not hesitate to contact us at https://www.sgpetch.co.uk/contact-us

Posted 4 years ago

“I buy my cars from SGPetch because I prefer Fiat. I don’t know of another showroom in York that supplies Fiat 500. I would certainly shop around if there was more to choose from.”

Helpful Report

(York) - Posted 4 years ago

Thanks for leaving a review

Posted 4 years ago

“Have had better experiences when buying a car. No follow up calls to see how you are getting on with car. Be careful with part exchange found out later I could have got a much better deal elsewhere.”

Helpful Report

(York) - Posted 4 years ago

We are sorry you weren't 100% happy with the service, your comments have passed onto the branch.

Posted 4 years ago

“I’m happy with the car I bought and the service was good. I was given two years warranty, free breakdown cover and a free MOT voucher, however there were a few things which could have been better. Initially, when I viewed the car, I asked about the road tax as this was an important consideration. I was told it was £30 per year. On the day I was due to collect the car, I had a call to say it was £155 per year. There was no acknowledgement that the mistake was on their part, only a change in the regulations. To compensate, they put £25 petrol in the car. There was a little bit of damage to the car - a chip on the front and on the edge of the passenger door which I was told would be repaired. It was 7 days before I could collect the car and when I did, the door damage hadn’t been repaired. The car was taken to touch up and was returned within five minutes. It wasn’t repaired or retouched to the standard I expected. Most disappointing of all, I phoned the day after collecting the car to say I was unhappy with the repair and was told they would look into it and call me back. The call never came.”

Helpful Report

(Middlesbrough) - Posted 4 years ago

“A difficult deal to negotiate as despite being a”loyal and valued customer” I had to have protracted discussions to get anywhere near what I considered acceptable. I then had to pay the full balance up front several days before taking delivery of the vehicle. Handover was equally difficult and despite the efforts of 3 salesmen, many questions I had about the many features of the vehicle remained unanswered and still do. The reason given was that training had been missed because of being furloughed. Thankfully, showroom reception, service reception and parts department are much more helpful, friendly and efficient.”

Helpful Report

(Middlesbrough) - Posted 4 years ago

We are sorry to hear you weren't 100% happy with the service you received. If you would like any further assistance please contact us at https://www.sgpetch.co.uk/contact-us, so we can discuss further.

Posted 4 years ago

“Recently picked up my nearly new Hyundai from SG Petch. The car is lovely and just what I was looking for. On first viewing and a short test drive I was hooked and decided this was the car for me. I noticed a warning light indicating that there was a problem with the tyre pressure and mentioned it to the salesman. He promised me it would be sorted during the service that would happen prior to me collecting the car the following week. A week passed and I arrived to collect my car. We sorted out all the paperwork etc and I was given the keys. On looking over the car it was obvious that the front passenger side tyre was a little soft. Again I mentioned this to the salesman. I also noticed that there was no user manual, servicing log book, or the wheel nut removal tool. The salesman looked for these items but couldn't be found. He said he would order new. I received a call a week later to collect them. The wheel nut removal tool didn't fit the nuts. I was told that a replacement would be ordered and once received I would be invited back to have the existing nuts removed and replaced with new. Over a week later this still hasn't happened. As l am still waiting for the nut removal tool and a slow puncture to deal with. I have needed to top up the air a few times now. The servicing log book also reviled that the car was not serviced as promised prior to me collecting it. It's due in two months. I have been told since that when it's due, I should call up to arrange the service and they would book it in. All these problems are small details, however they could have been sow easily avoided. My purchasing journey is still not over, but finger's crossed they will sort it out soon. All round poor performance SG Petch.”

Helpful Report

(Darlington) - Posted 4 years ago

Hi Stephen, We are really sorry for any inconvenience caused. The details have been passed on to the general manager who will be in touch to discuss.

Posted 4 years ago

“We as a family have bought at least six vehicles from the garage over the last few years. We have always dealt with the same salesman and actively seek him out on each occasion. We have always been happy with the vehicles,the staff,the service we receive and the garage in general. Our recent purchase put a little dampener on the previous feelings. We attended a couple of weeks after they reopened with an open mind as to the make and model ofvehicle we wanted. We test drove a number before I settled on a newish i10, all was fine and we agreed to collect it the following week. When we returned we expected the vehicle to be ready to take away, it wasn’,t on the forecourt. Eventually it came but a big chip and crack in the centre of the windscreen hadn,t been noticed. Two small rub marks on the bumpers to be touched up were still “wet”. We were told the windscreen damage would be an advisory note on a mot test and that if we fixed it on our insurance the excess would be reimbursed. To be fair we were given the option to forget about the purchase but I really liked the car. The damage was fixed at no cost to ourselves and I now have the car I wanted. But I was a little disappointed by the experience,not to the usual standard.”

Helpful Report

(Middlesbrough) - Posted 4 years ago

We are sorry to hear you where disappointed Angela. Thanks for your honest review and continued custom, your comments have been sent to the branch.

Posted 4 years ago

“I appreciate that car dealership operations have been greatly affected by the COVID restrictions. However this does not excuse the limited vehicle information I received on collecting the car, specifically the electric handbrake "auto hold." Not having been made aware of the "auto hold" function I experienced a near miss collision on my way home from the dealership when I had to make a hill start. I would consider it essential that customers should be made familiar with the use of safety functions/features before they drive away from the dealership. I would point out that this was a 2021 new model Tucson that I had not previously physically seen or test driven due to COVID restrictions. I would mention that this is the fifth car I have purchased from the SG Petch Dealership and following my last experience it will likely be the last”

Helpful Report

(Middlesbrough) - Posted 4 years ago

We are really sorry to hear that David, if you would like to discuss the matter further please contact us at https://www.sgpetch.co.uk/contact-us.

Posted 4 years ago

“The sale was completed completely online. I paid for delivery of the vehicle due to distance and corona virus restrictions. The car arrived too dirty to inspect. I did find a deep chip on the car which was reported by email. I received absolute follow up after the delivery of the vehicle. Really poor after sales. Not even a call to check everything was OK with the vehicle. Falls short of my previous Kia dealership experience.”

Helpful Report

(York) - Posted 5 years ago

“Felt the deal was decent, friendly staff and given covid upheavals most things done efficiently. The only let down really was the state of the car at handover. I was promised the interior would be detailed, it was not, in fact the inside of the car once I got it home was actually quite dirty so I detailed it myself. Also the tyre repair kit was missing (it was eventually posted to me) and a tyre dust cap missing which I replaced myself, additionally all the tyre pressures were incorrect. The handover prep appeared not to have been carried out which was a bit disappointing considering this was a £30k + car but given the current situation with covid I would not be too harsh and would use this dealership again.”

Helpful Report

(Darlington) - Posted 5 years ago

We are really sorry to hear you were disappointed with the handover, if you would like to discuss the matter further please dont hestitate to contact the branch on 01325 488886.

Posted 5 years ago

“Given Covid19 restrictions, the service was acceptable but not good.”

Helpful Report

(Durham) - Posted 5 years ago

Thanks for leaving a review.

Posted 5 years ago

“Car good but admin poor, took a payment out for my old car a Hyundai.. Also they said they would be sending £50 for the mot we had to get because of delays when car had actually arrived. This has also not arrive and the amount taken for my old car has not been refunded.”

Helpful Report

(Darlington) - Posted 5 years ago

“Car was covered in what appears to be tree resin particularly on the sun roof,very difficult to remove. Telephone calls not returned. Part ex price given without seeing car.”

Helpful Report

(Darlington) - Posted 5 years ago

“I came to Petch to assess and purchase a new CX5 AWD to replace a 3 yrs old Honda CRV. I visited the Honda dealership and they gave a similar part ex valuation but I was annoyed with them as they loaded the deal with alloy wheel insurance, Diamond Bright and 5yrs servicing. A new alloy wheel even for a top spec CRV or CX5 can be obtained for £100 to £140, Diamond Bright a waste of £300 and I would only ever use 2 out of 5 yrs servicing so Honda loading an extra £1800 really annoyed me so I came to Mazda and Petch and I was equally annoyed when somehow or other my new CX5 Sport AWD ended up with Diamond Bright added. I missed that in the negotiation but has left me disappointed in Petch. Your sales reps probably get a £50 bonus for each useless Diamond bright you sell but it alienates customers. I had three top spec CRV's from Honda but no more. looks like Petch will go the same way.”

Helpful Report

(Durham) - Posted 5 years ago

SG Petch is rated 4.8 based on 5,373 reviews