SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,365 Reviews

94 %

of reviewers recommend SG Petch

4.8

Based on 5,365 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01325 488886

Location:

McMullen Road,
Darlington
County Durham
DL1 1XZ

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Natalie Ablewhite

Anthony Edward Mcclelland MBE

SG Petch 5 star review on 22nd April 2025

181

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent and very professional sales person Roger Crozier he did everything he could for us, as we were heading to EMG in Cambridge where we bought are last car, it saved us a long journey and very pleased with the Car and advise. Already recommended to family member”

Helpful Report

(Durham) - Posted 5 years ago

Thanks for leaving us a review John.

Posted 5 years ago

“Absolutely first class. Ryan Robertson provided such a friendly and professional service from start to finish on the recent purchase of my new Mazda 2. Would definitely recommend to anyone looking to purchase a new Mazda.”

SG Petch 5 star review on 24th July 2020

Helpful Report

(Darlington) - Posted 5 years ago

Thanks for leaving a review Julie and we hope you enjoy your stunning new car.

Posted 5 years ago

“Exchanged my 2017 Mazda 2 for a brand new 2020 model. Went to the Durham showroom for fact and figures and couldn't have received better treatment. Roger Crozier was attentive to my needs and supplied all the information without any heavy sales pitch. Every detail was fully explained and I left with a new car ordered and 100% satisfied with every aspect of the purchase. Delivery and hand over was just as hassle free and I am delighted.”

Helpful Report

(Durham) - Posted 5 years ago

Hi Christina, Thanks for your kind words and we hope you enjoy your new car.

Posted 5 years ago

“Excellent service and assistance in purchasing my new car”

Helpful Report

(Middlesbrough) - Posted 5 years ago

Thanks for leaving us a review Judy.

Posted 5 years ago

“Still waiting for a phone call about tool kit that should be in the boot”

Helpful Report

(Middlesbrough) - Posted 5 years ago

“Poor customer care especially after the sale. Errors with paperwork and poor communication with the customer have made the overall experience stressful and a huge disappointment.”

Helpful Report

(York) - Posted 5 years ago

Sorry to hear about your experience, your comments have been passed to the branch manager.

Posted 5 years ago

“From the moment I arrived I was made welcome and allowed to grouse at my leisure without any pressure sales techniques. I requested to view some car's I went home to consider my options, at no point was this a problem and was treated with courtesy and respect. I decided to return and test drive a car and subsequently purchased one and received a very favourable trade in price. All fully Covid protected throughout.”

Helpful Report

(Darlington) - Posted 5 years ago

Hi Raymond, Thanks for leaving us a review.

Posted 5 years ago

“Brilliant service would never go anywhere else”

Helpful Report

(Darlington) - Posted 5 years ago

Thanks for leaving us a review Margaret.

Posted 5 years ago

“Excellent!!! Top class service, The sales team were very thorough, and attentive Andy in sales was great, I would definitely recommend them , and the car we bought is superb.”

Helpful Report

(Darlington) - Posted 5 years ago

Hi Pauline, Thanks for leaving us a review and we hope you enjoy your new car.

Posted 5 years ago

“Adam was a real gent -buying my car was so easy --be back there for my next new car”

Helpful Report

(Durham) - Posted 5 years ago

Thanks for leaving us a review Derek.

Posted 5 years ago

“Have used Petch for years this must be our fourth Mazda. They are extremely professional in everything they do from selling to the paperwork side and servicing”

Helpful Report

(Darlington) - Posted 5 years ago

Thanks for your kind words Patricia and your continued custom.

Posted 5 years ago

“We were very impressed with Rob who sold us our electric Nissan Leaf. He was very knowledgeable and didn’t push us into buying but gave us every assistance to test drive the car twice.”

Helpful Report

(Durham) - Posted 5 years ago

Thanks for leaving us a review Rosemary.

Posted 5 years ago

“Very friendly and straight forward to deal with. My second new van in fourteen months from SG Petch and by far the best deal I could find. I very much like Glyn in commercial sales and am happy to do deals over the phone as he knows my requirements and delivers exactly what I need.”

Helpful Report

(Darlington) - Posted 5 years ago

Hi Geoffrey, Thanks for your kind words and taking the time to leave us a review.

Posted 5 years ago

“I’d made contact before lockdown about a test drive and Daniel was as good as his word. As soon as the showroom was open he organised an extended test drive for my wife and I and we could not have asked for, or received, better cooperation . Once we had decided to go ahead the deal came together very quickly and we were delighted with our purchase. Dealer friendliness coupled with honest and knowledgeable advice was a major factor in choosing this particular dealership.”

Helpful Report

(South Bank) - Posted 5 years ago

Hi Robert Thanks for your kind words and taking the time to leave us a review.

Posted 5 years ago

“Glyn was so lovely and friendly. He gave me several different options of what I could do. He made things stress free for me I would definitely recommend SG Petch”

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(Darlington) - Posted 5 years ago

Thanks for leaving us a review Lois.

Posted 5 years ago

“Very good service”

Helpful Report

(Darlington) - Posted 5 years ago

Thanks for your review.

Posted 5 years ago

“Short and simple disgusting service, car handed over In a terrible state 2019 plate. returned to garage to have bodywork and alloy repaird ,returned to pick it up after 9 days at agreed time .-still not ready ,sat over an hour ,taken out to see car ,wheels not cleaned and orange stickers still on ,was assured by several senior management team members from different branches that the car would be perfect......Not the case . Lumps of dry polish all over the car . Not the stunning example on a one owner car as advert described it. Only person I can thank and trusted was Shannon (Durham branch) . ANDREW ,IAN ,AND ONE OF THE OWNERS HIMSELF , promised to sort it all out ,failed to deliver ,£12 Thousand pounds paid and given this kind of service. Big disappoint.”

Helpful Report

(York) - Posted 5 years ago

Mr Henny I am disappointed to hear that you are still not satisfied with the condition of your vehicle. We worked through all the issues on you list and really tried to resolve all issues with minimal inconvenience to yourself. I am sorry you still feel annoyed with the level of service you received from your purchase at York. I can only apologies for the wait and excess polish on your car from the complimentary Supagard application. If you want to discuss matters further please give me a call on 01904 466600. Kind regards Iain Ward

Posted 5 years ago

“We decided to change our car just as lockdown was approaching; the deal was completed and car ordered. Roger was very knowledgeable and allowed us as much time as we needed to make our decision. Due to lockdown we had to wait a little longer for our new car, however this was totally understandable. Having now got the car we know the decision was the right one. Our thanks go to Roger and his colleagues .”

Helpful Report

(Durham) - Posted 5 years ago

Thanks for leaving us a review.

Posted 5 years ago

“Reg was very helpful throughout the proceedure.”

Helpful Report

(York) - Posted 5 years ago

Thanks for leaving us a review Kenneth.

Posted 5 years ago

“Will not buy from them again. Bought a BMW X3 which had been overfilled on the oil, valeting missed leaves under bonnet and biscuits crumbs in rear seat cup holder. Asked for BMW electrics on towbar tried to get away with putting on universal electrics. Quick to call you when after a sale but reluctant to return calls back. Very poor service.”

Helpful Report

(Audi) - Posted 5 years ago

Hi Raymond, I can only apologies for the service you recieved. Your comments have been passed to the branch, if you want to discuss matters further please contact the branch on 01325 488886.

Posted 5 years ago

SG Petch is rated 4.8 based on 5,365 reviews