SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,365 Reviews

94 %

of reviewers recommend SG Petch

4.8

Based on 5,365 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01325 488886

Location:

McMullen Road,
Darlington
County Durham
DL1 1XZ

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Natalie Ablewhite

Anthony Edward Mcclelland MBE

SG Petch 5 star review on 22nd April 2025

181

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When we approached SG Petch regarding our new Motability vehicle we were extremely impressed with the professionalism of Shannon. She explained all our options and arranged for a test drive and at no point did we feel under pressure to decide there and then. We discussed which vehicle we thought was best for us and agreed to order. Our new vehicle was ordered and delivered within 6 weeks. Exceptional Customer Service from start to finish and we highly recommend SG Petch.”

Helpful Report

(Darlington) - Posted 2 years ago

Thank you for your wonderful review, Wayne! We are so glad to hear that Shannon took great care of you and that you had such an amazing experience when working with SG Petch. We really appreciate your kind words and your 5 star rating.

Posted 2 years ago

“Purchase a part for my vehicle online , I was desperate for the part so I sent an email and was suprises to have a quick and concise answer back on when the part was delivered . Finding the part on the website was made super easy so I was confined t I was ordering the correct item.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5-star rating! We are so happy to hear that you had a great experience when you purchased a part for your vehicle online. Thank you again for your support!

Posted 2 years ago

“Welcoming & friendly staff & explained everything clearly”

Helpful Report

(Durham) - Posted 2 years ago

Thank you Diane for your kind words and 5 star rating! We are thrilled to know that you had a positive experience with our welcoming and friendly staff, who explained everything clearly. We appreciate the time you took to write this review!

Posted 2 years ago

“Nice to deal with. Not pushy. Took a couple of visits to get the right car at the right price. Quality service throughout.”

Helpful Report

(Middlesbrough) - Posted 2 years ago

Thank you so much Graham for your 5 star rating of SG Petch! We are so pleased to hear that you had a positive experience with us and appreciated our friendly and relaxed atmosphere, as well as our commitment to finding you the perfect car for the best price. We value your feedback and are grateful for your highly-regarded recommendation!

Posted 2 years ago

“Excellent service from start to finish. Full explanations of the car we chose, regular updates on delivery. Very friendly and supportive. Would recommend for a Motability car any day.”

Helpful Report

(Darlington) - Posted 2 years ago

Thank you very much Alistair for the 5 star rating of SG Petch! We are so glad that the service was excellent from beginning to end and that you were kept updated throughout the car purchase process. We value your support and loyalty, and it is a pleasure to have you as a returning customer. We hope to continue providing our Motability car service to you in the future.

Posted 2 years ago

“Easy purchase and friendly service.”

Helpful Report

(Middlesbrough) - Posted 2 years ago

Thank you so much for the 5-star rating, Jean! We are thrilled that you found the experience easy and the service friendly. We look forward to helping you again soon.

Posted 2 years ago

“Very pleased with the handling of my new car,at SG Petch at Durham. Only visited the garage twice,and Connor was more than helpful both times. Would recommend the dealership to everyone. Thanks John Ryan”

Helpful Report

(Durham) - Posted 2 years ago

Thank you so much John for your 5 star rating of SG Petch. We appreciate your kind words about our dealership and Connor for assisting you. We aim to provide the best customer experience possible, so we are glad to know that our efforts to serve you were successful. We look forward to your next visit!

Posted 2 years ago

“Fabulous service at SG Petch Darlington, from the first call to driving home my new Hyundai Tuscon.”

SG Petch 5 star review on 18th July 2023

Helpful Report

(Darlington) - Posted 2 years ago

Thank you Lisa, for your five star rating of SG Petch! We are delighted to have been able to provide you with "Fabulous service at SG Petch Darlington, from the first call to driving home your new Hyundai Tuscon". Your kind words are greatly appreciated. Thank you!

Posted 2 years ago

“The girls on the desk were so helpful, they really are a credit to Peugeot”

Helpful Report

(Darlington) - Posted 2 years ago

Thank you so much for your 5 star rating of SG Petch! We are delighted to hear that the girls on the desk were so helpful - we truly appreciate you noting that they are a credit to Peugeot.

Posted 2 years ago

“Very pleasant and knowledgeable Sales Staff!”

Helpful Report

(Darlington) - Posted 2 years ago

Thank you Patricia for your 5 star rating of SG Petch! We are glad to hear that you had a great experience with our sales staff, they are very pleasant and knowledgeable. We appreciate your feedback and we look forward to your next visit!

Posted 2 years ago

“Very professional approach to potential customers from reception to sales personnel ( Tony Hall ). This has been our 5th car from SGP, and on each occasion, we were treated with respect & courtesy .”

Helpful Report

(Middlesbrough) - Posted 2 years ago

Thank you for your kind words and your 5 star rating of SG Petch, John! We appreciate your loyal patronage and it is delightful to hear that each of your experiences with us has been met with respect and courtesy. We thank you for your ongoing trust in us and look forward to welcoming you in the future.

Posted 2 years ago

“Easy to deal with, friendly service.”

Helpful Report

(Darlington) - Posted 2 years ago

Thank you so much for the 5 star rating on SG Petch! We are delighted to hear that you have found us to be easy to deal with and our friendly service has made for a pleasant experience.

Posted 2 years ago

“Very friendly staff who understood our requirements. A test drive was arranged and we were shown around the car and its equipment. Everything was explained carefully. Delivery was smooth and informative and we were invited to return if we had questions or problems. Great service and great customer care.”

Helpful Report

(Durham) - Posted 2 years ago

Thank you so much for your kind and generous 5-star rating of SG Petch! We are delighted to hear that you were well looked after by our friendly staff and that the test drive was arranged quickly and that you were carefully shown around the car and its features. We appreciate that the delivery was informative and we are pleased that we got to revisit us if you had any questions or issues. It is great to hear that we have made such an exceptional first impression!

Posted 2 years ago

“Chris and the Nissan team are very knowledgeable, approachable and more like friends than salespeople. This is the fifth Nissan I have bought and am impressed by the reliability and finish on every model I have bought.”

Helpful Report

(Durham) - Posted 2 years ago

Thank you so much, Paul, for your 5 star rating of SG Petch! We are truly humbled by your kind words. Chris and the Nissan team work hard to ensure that every customer has the best experience while purchasing their vehicle. It's great to know that we meet and exceed your expectations every time! We are delighted to hear that you have been so pleased with the reliability and finish on every Nissan model that you have purchased from us!

Posted 2 years ago

“Good service and advice. This is my third Kia, would not be going back if I was not happy.”

Helpful Report

(Sunderland) - Posted 2 years ago

Thank you so much for your kind words and five star rating of SG Petch! We're glad to hear that our good service and advice has brought you back for your third Kia. We value your loyalty and look forward to delivering exceptional service for years to come.

Posted 2 years ago

“Excellent service and attention by the staff at SG Petch Darlington. They listened to what I wanted and communication throughout the whole sales process was excellent. When I picked up car Shaun took me through my new car and also the app and functionalities it has. My car purchase journey was a pleasure using S G Petch.”

Helpful Report

(Darlington) - Posted 2 years ago

Thank you for your amazing 5 star rating and kind words about SG Petch! We are delighted to hear that you had a pleasant experience with our team and that Shaun was able to take you through the car and app functionality. We pride ourselves on our exceptional service and attention to detail, so it means the world to know we made your car purchase journey a pleasure. Thank you again for your wonderful feedback!

Posted 2 years ago

“The service i received from the sales rep (roy cook)was second to none i would easily recommended the dealership in the future sunderland branch)”

Helpful Report

(Sunderland) - Posted 2 years ago

Thank you so much for your 5 star rating, David! I'm so glad to hear that Roy was able to provide you with an excellent service experience. It is always our aim to provide the best customer service possible, so we are delighted that you would readily recommend our Sunderland branch. Thank you for your kind words!

Posted 2 years ago

“Just collected our new car from Steve today . Great guy who gave us so much help. Big thankyou Regards Austin & kim”

Helpful Report

Posted 2 years ago

Thank you so much Austin, for your kind words and for giving us a 5 star rating! We greatly appreciate knowing that people like you and Kim had such a great experience when you collected your new car from Steve - he really is one of the best! Thank you again!

Posted 2 years ago

“Can't fault the service wouldn't go anywhere else A1”

Helpful Report

(Durham) - Posted 2 years ago

Thank you so much David for the amazing 5 star rating of SG Petch. We appreciate that you have been a loyal and repeating customer. Can't fault the service wouldn't go anywhere else A1 and we are so glad that you experienced our top-notch services. Thank you for your continued support!

Posted 2 years ago

“Many thanks for your excellent professional service Ross, you have always been proactive and kept me informed about delivery times for my new vehicle”

Helpful Report

(Darlington) - Posted 2 years ago

Thank you so much for your kind words and rating of SG Petch! It really means a lot to us. I'm especially pleased to hear that you had an excellent experience with our professional service. It's delightful to have customers like you, Ross, who are proactive and keep us informed about delivery times. Many thanks for your continued support!

Posted 2 years ago

SG Petch is rated 4.8 based on 5,365 reviews