SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,373 Reviews

94 %

of reviewers recommend SG Petch

4.8

Based on 5,373 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01325 488886

Location:

McMullen Road,
Darlington
County Durham
DL1 1XZ

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Natalie Ablewhite

Anthony Edward Mcclelland MBE

SG Petch 5 star review on 22nd April 2025

181

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not sure I've ever left such a poor review for anywhere, but cannot recommend SG Petch for car maintenance any less. In 2022, I was booked in for a 2 year service as per the manufacturer schedule. They changed it to a 1 year service without consulting me, and after I raised it they went ahead and did the 1 year anyway so I had to bring it back a few weeks later to finish it. Today, I was booked in for a 3 year service and MOT. I had a confirmation email, but it wasn't booked in properly and I wasn't on the list. I now have to spend a fortune on taxis so I can go to work on Tuesday when I bring it in again, and it'll take the whole day instead of just the morning. For the messing around, I was offered my MOT for free. Except my MOT was already supposed to be free after they messed me around last time. Now waiting for a manager to call me, which if previous experiences have taught me, won't be until next week. Additionally, I had to have a warranty repair and was messed around with when it would be ready. Every time I was promised a call, they wouldn't actually call. Spent the week chasing them up for updates and confirmation of a collection date. For my next car, I'll be choosing a brand that doesn't require me to use SG Petch as the only local approved centre.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback and bringing these concerns to our attention. We sincerely apologise for the inconveniences you've experienced with your car maintenance at SG Petch. It's important to us that your service meets your expectations, and we're committed to resolving these issues promptly. As you mentioned, we are actively working with our service manager to address your concerns and ensure a better experience in the future. Your feedback is invaluable in helping us improve our services, and we appreciate your patience as we work to rectify the situation.

Posted 2 years ago

“Steve and Phil were great Good service good communication”

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(Durham) - Posted 2 years ago

Thank you so much for your 5 star rating, Cher! We're thrilled to hear that Steve and Phil provided excellent service with good communication. We truly appreciate your kind words!

Posted 2 years ago

“Nothing, but positive interactions with the sales team. Kept me up to date with any delays. All staff were really friendly. Most importantly I love my new car. Thank you.”

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(South Bank) - Posted 2 years ago

Thank you very much for your 5 star rating, Samantha. We are glad to hear that you had nothing but positive interactions with our sales team and that you were kept up to date with the delays. We are glad that you love your new car! Thank you for your kind words.

Posted 2 years ago

“Excellent. Company . Went the extra mile for me ! Especially. LES in sales at Richmond.”

Helpful Report

(Richmond) - Posted 2 years ago

Thank you so much for your wonderful review, Michael! It's great to hear that our team at SG Petch went the extra mile for you, especially Les in Sales at Richmond. Your 5-star rating is much appreciated!

Posted 2 years ago

“Service was amazing, dealt with Connor who could not have done anything better he was excellent at all points. The only disappointment however was a week later receiving a letter inviting us to buy a new car and offering 3 years free servicing and 5 years warranty which stuck in the throat!! Not great at all!! Could be better service if advised of upcoming offers!”

Helpful Report

(Durham) - Posted 2 years ago

Thank you, David, for your great feedback. We are glad to hear that you had an amazing experience with Connor and our services. We apologize for not informing you in advance about the upcoming offers. We try our best to ensure all our customers are aware of the latest offers and we will work on improving our system to prevent this from happening in the future.

Posted 2 years ago

“Good service, prompt and accurate.”

Helpful Report

(Durham) - Posted 2 years ago

Thank you, John, for your excellent 5 star rating of SG Petch! We are delighted to hear that you felt our service was "Good service, prompt and accurate." Thank you for your kind words, we really appreciate your feedback.

Posted 2 years ago

“Getting our new car was made easy by the whole team however a special mention should be given to Andrew Mellanby who was the lead person in everything. Thank you and fully recommend SG Petch.”

Helpful Report

(Darlington) - Posted 2 years ago

Thank you Joyce for your 5 star rating of SG Petch. We really appreciate your loyalty and that you keep coming back to us. Getting our new car was made easy thanks to the whole team, however a special mention should be given to Andrew Mellanby, who went the extra mile to make sure everything goes smoothly. We are glad you had a good experience and highly recommend SG Petch. Thank you!

Posted 2 years ago

“Kept informed all the time very attentive Roger was very good nothing a trouble and put no pressure on us ! also Jack was helpful too”

Helpful Report

(Durham) - Posted 2 years ago

Thank you so much for your 5-star rating of SG Petch, and for your kind words about Roger and Jack. We really appreciate it. It is good to know that we kept you informed all the time and that Roger and Jack were very attentive. We are delighted that there was no pressure during your visit and that Jack was helpful.

Posted 2 years ago

“This is my 6th kia sorento and again it has not failed to amaze me . Every one has just got better and with the 7 year warranty what more could anyone want.”

Helpful Report

(York) - Posted 2 years ago

Thank you so much Robin for the 5-star rating of SG Petch. We really appreciate your loyal patronage over the years as this is your 6th Kia Sorento! Our 7 year warranty shows how passionate we are about our vehicles and this is surely something anyone can appreciate. Thanks again!

Posted 2 years ago

“Professional, friendly, patient and courteous service at Middlesbrough Branch.”

Helpful Report

(South Bank) - Posted 2 years ago

Thanks so much for the 5 star rating, Graeme! We really appreciate you coming back to SG Petch Middlesbrough Branch and taking the time to review us. We strive to offer professional, friendly, patient and courteous service, and we're so glad to hear you had that same experience every time. Thanks for being a loyal customer!

Posted 2 years ago

“I was very happy with the gentleman who did the paperwork in the processing of the purchase of our new car he was very efficient and helpful”

Helpful Report

(Darlington) - Posted 2 years ago

Thank you so much for your 5 star rating of SG Petch, Janet. We are glad to hear that you were satisfied with the gentleman’s help with your purchase. We really appreciate your loyalty as a returning customer.

Posted 2 years ago

“The purchase process was very good and I am happy with the car. But I do feel let down by an error on my GAP insurance. Nine weeks after purchase this has still not been resolved. To pay £300 and not get the cover is really disappointing, hence I am considering my options on how to get my £300 back”

Helpful Report

(Durham) - Posted 2 years ago

Thank you for your 4 star rating of SG Petch, David! I'm glad to know that the purchase process was good and that you are pleased with the car. I'm really sorry to hear that you were let down by an error with the GAP insurance. That must have been very frustrating for you. We strive to provide the best service possible and I apologise if we have not delivered in this case.

Posted 2 years ago

“After spending over £20K with them, I have had zero aftersales care. Initially when I had issues with components missing from my key fob I had zero response from the person who sold me the car. Recently, my car went in for an MOT and Service and the guy who was "Looking after me" was terrible. Nonchalant attitude to when my car would be ready and when I asked to give me an educated guess he would ramble on about getting parts in and not knowing the ETA or how long it would take to work on the car. I have lost all confidence in SG Petch Durham Mazda. All they care about is getting money in their pockets and not for their customers. A lot of sales training needs to be done in that place because as someone who worked in sales, I am embarrassed that there are people like that who treat customers like we're nothing.”

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Posted 2 years ago

“Excellent service staff friendly especially Callum”

Helpful Report

(Middlesbrough) - Posted 2 years ago

Thank you for your 5 star rating, Sherry! We are glad to hear that you had an excellent experience with us and that our staff, especially Callum, was friendly. We really appreciate your feedback!

Posted 2 years ago

“Great customer service and support, keeping me updated until my car was here. D Mac Eachern”

Helpful Report

(York) - Posted 2 years ago

Thanks Dianne for your 5-star rating of SG Petch! We are so glad to have you as a repeating customer, and we appreciate your kind words about our great customer service and support! Special thanks to D. Mac Eachern for keeping you updated until your car was here. We look forward to seeing you again soon!

Posted 2 years ago

“Absolutely no doubt Roy Cook is an absolute god send. He worked above and beyond to help us with our new car. He needs a promotion or payrise as he is a massive credit to the S G Petch Sunderland garage. Thankyou Mr Cook for being a superstar and putting our faith back into Kia again”

SG Petch 5 star review on 14th August 2023

Helpful Report

(Sunderland) - Posted 2 years ago

Thank you so much Aaron for your glowing 5 star review of SG Petch! We appreciate your kind words regarding Roy Cook and we couldn't agree more - he's a superstar and takes customer service to the next level! We're so happy you’ve regained faith in Kia, and thank you for taking the time to leave your review!

Posted 2 years ago

“Excellent customer service from enquiry to delivery, very professional sales person”

Helpful Report

(South Bank) - Posted 2 years ago

Thank you so much for your amazing 5 star rating, Penny! We are especially pleased that you found our customer service and sales staff to be excellent. It is truly rewarding when customers like yourself have such a positive experience and return again. We appreciate you being a loyal customer and look forward to continuing to serve you!

Posted 2 years ago

“The purchase of my brand new Mazda CX-30 was a breeze from start to finish. David Shield was most helpful and explained in detail each step of the purchase. The new vehicle handover was very comprehensive and he made me feel at ease with the new technology. This was the second purchase from David within a month as my wife had previously purchased a used Mazda 2 with the same ease and efficiency.”

Helpful Report

(Darlington) - Posted 2 years ago

Thank you so much, Jack, for giving SG Petch a 5-star rating! We're delighted to hear that you and your wife had two swift and efficient purchases, and thank you for mentioning David Shield's help and guidance. We're also thankful that you chose to come back to us time and time again for your car purchases!

Posted 2 years ago

“Sales staff were very knowledgeable and professional. Explained everything in layman's terms so you knew what was what. On collection day I was shown the new car in detail and an explanation of how things worked.”

SG Petch 5 star review on 8th August 2023

Helpful Report

(Richmond) - Posted 2 years ago

Thank you Ronald for your generous five star rating! We really appreciate your positive feedback. We are delighted to hear that our sales staff were knowledgeable and professional, providing you with an understanding of the car's details and how it works. We strive to ensure outstanding customer service for all our customers. Thank you again for your kind words.

Posted 2 years ago

“Good fast pleasant service not pushy helpful when needed everything you need when looking for a car for me 10out of 10”

Helpful Report

(Middlesbrough) - Posted 2 years ago

Thank you so much, Valerie, for your 5 star rating of SG Petch and for your kind words. We are so pleased that we were able to accommodate your needs and offer you a great car-buying experience. We appreciate your feedback and look forward to continuing to provide all our customers with the same level of service. Thank you again!

Posted 2 years ago

SG Petch is rated 4.8 based on 5,373 reviews