SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,365 Reviews

94 %

of reviewers recommend SG Petch

4.8

Based on 5,365 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01325 488886

Location:

McMullen Road,
Darlington
County Durham
DL1 1XZ

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Natalie Ablewhite

Anthony Edward Mcclelland MBE

SG Petch 5 star review on 22nd April 2025

181

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrific service from Daniel with the purchase of my new Mazda2.”

Helpful Report

(South Bank) - Posted 4 years ago

Thanks for taking the time to leave us a review Neil.

Posted 4 years ago

“Good service for sale but bad after care. Still waiting for over 2 weeks for car mats.”

Helpful Report

(Durham) - Posted 4 years ago

Thanks for leaving us a review.

Posted 4 years ago

“many thanks to paul leadbeater superb transaction from start to finish very professional highly recommended”

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(Darlington) - Posted 4 years ago

Thanks for taking the time to leave us a review.

Posted 4 years ago

“Absolutely faultless service from Andy from start to finish. Very knowledgeable, friendly and helpful. Made buying this car an absolute breeze. Highly recommended.”

Helpful Report

(Durham) - Posted 4 years ago

That is great to hear Donna. Thanks for taking the time to leave us a review.

Posted 4 years ago

“Perfection from my initial enquirie to delivery of my new car”

Helpful Report

(Darlington) - Posted 4 years ago

That is great to hear John. Thanks for leaving a review.

Posted 4 years ago

“The sales man couldn't do enough for me. Very friendly. Told me all about the car.”

Helpful Report

(Sunderland) - Posted 4 years ago

Thanks for leaving us a review Gordon.

Posted 4 years ago

“The 3 stars is only because the garage needs to employ more staff. The staff that were there were doing an exceptional job, but far to busy and not enough time for other customers who were in the garage at the same time as me. On one occasion, I called in to pick up some paint and there was a couple sat at one of the sales desks but no staff about at all, if I hadn't already purchased a car from you, I would have walked out and you wouldn't have got a sale from me. This is by no means a reflection on the staff in the showroom but the management need to get more staff.”

Helpful Report

(Darlington) - Posted 4 years ago

Thanks for your review Jacqueline your comments have been sent to the branch.

Posted 4 years ago

“We recently bought our third car from SG Petch, the service was as always friendly and professional with a family business feel.”

Helpful Report

(Durham) - Posted 4 years ago

Thats great to hear Stephen. Thanks for leaving us a review.

Posted 4 years ago

“Made buying a car very easy, friendly never pushy and very professional.”

Helpful Report

(York) - Posted 4 years ago

That is great John, Thanks for leaving us a review.

Posted 4 years ago

“Not sure this Kia dealer can be beaten on anything - superb service”

Helpful Report

(Darlington) - Posted 4 years ago

That is great to hear Peter. Thank you for leaving us a review.

Posted 4 years ago

“Not a fan of changing cars no real idea if I got good deal but that said petch are very welcoming and the sales staff professional and efficient. Car is excellent. It’s the second time I have used them. Would recommend”

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(York) - Posted 4 years ago

That is great to hear, Thanks for taking the time to leave us a review.

Posted 4 years ago

“Not great really a week after buying the car developed a fault and couldn’t be booked in to fix it for over 2 weeks eventually got a courtesy car but no sign of ours yet”

Helpful Report

(Audi) - Posted 4 years ago

We are so sorry to hear you weren't happy with the service you received and we would like to give our apologies. If you would like to discuss the details and the matter further please do not hesitate to contact us at https://www.sgpetch.co.uk/contact-us

Posted 4 years ago

“The salesman was excellent. Very helpful and efficient. I feel l got a good deal with the age and mileage of the car. I think more customer parking would be a good idea.”

Helpful Report

(Darlington) - Posted 4 years ago

That is great to hear Janet, Thanks for taking the time to leave us a review.

Posted 4 years ago

“Good cars, customer service could be sharper.”

Helpful Report

(South Bank) - Posted 4 years ago

Thanks for leaving us a review Ian.

Posted 4 years ago

“Very happy with service received by salesmen at SG Petch Sunderland”

Helpful Report

(Sunderland) - Posted 4 years ago

That is great to hear Anona, Thanks for leaving us a review.

Posted 4 years ago

“Excellent service and we were able to make informed decisions thanks to Dan’s help and advice.”

Helpful Report

(York) - Posted 4 years ago

Thanks for taking the time to leave a review John.

Posted 4 years ago

“Brilliant service as per usual. Thank you Gareth. Ros 🤗”

Helpful Report

(Middlesbrough) - Posted 4 years ago

Thats great to hear Rosalind, Thanks for leaving a review.

Posted 4 years ago

“The after sales service is not good, I rang to get my car sorted after 1 week of purchase and I am still waiting for someone to ring me 3 weeks later.”

Helpful Report

(Darlington) - Posted 4 years ago

Posted 4 years ago

“Always receive excellent care and attention when we visit SG Petch Middlesbrough. We are always made welcome and feel valued as customers. with the recent purchase of our Hyundai car we feel glad to be back with a garage that we feel comfortable with.”

Helpful Report

(Middlesbrough) - Posted 4 years ago

Thanks for taking the time to leave a review Pamela.

Posted 4 years ago

“One person spoilt my whole experience of buying a BRAND NEW CAR from you”

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(Audi) - Posted 4 years ago

Posted 4 years ago

SG Petch is rated 4.8 based on 5,365 reviews