SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,365 Reviews

94 %

of reviewers recommend SG Petch

4.8

Based on 5,365 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01325 488886

Location:

McMullen Road,
Darlington
County Durham
DL1 1XZ

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Natalie Ablewhite

Anthony Edward Mcclelland MBE

SG Petch 5 star review on 22nd April 2025

181

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We viewed a car on line and made and an inquiry. The service, process and support from Les (Richmond Branch) has been exemplary, with the vehicle being delivered on the date / time promised. The vehicle we cannot fault, as described and pictured. Thanks team, well done, no hesitation in recommending these guys especially if you wish to take the distance selling option. Thank you.”

Helpful Report

Posted 4 years ago

That is great to hear James. Thanks for taking the time to leave a review.

Posted 4 years ago

“Purchased a car from SG Petch darlington, great customer service, Anthony Nelson went above and beyond to help choose the right car for me, regular updates also very helpful when needed.”

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(Darlington) - Posted 4 years ago

That is great to hear Janice. Thanks for taking the time to do a review.

Posted 4 years ago

“I recently purchased a 2017 BMW 218i Luxury Active Tourer from the Durham branch. During the negotiations, I was assured the car would have a service, to BMW specification with the computer updated, before I collected it. I have since discovered that the car was overdue a service when traded in and the previous owner had been assured that he need not have it done as they would take care of it. Their idea of a service is an engine oil and filter change. I paid £12,795 for this car and I will now need to take it to a BMW workshop to have the rest of the service completed. This will cost me about £300. The dealer principal at Durham, Stephen Petch, is not interested and passed my complaint back down to the sales advisor, Sharon Condron, who has no authority to resolve the issue. Very unsatisfactory and very poor customer service. Buy from this company with extreme caution.”

Helpful Report

(Audi) - Posted 4 years ago

Hi Alan, We are really sorry that you were unhappy with the service you received and we can only apologise. If you would like to discuss this matter further please don't hesitate to contact us at https://www.sgpetch.co.uk/contact-us.

Posted 4 years ago

“Brilliant people! Brilliant service all round 10 out of 10 so helpful 😀😀😀”

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(Sunderland) - Posted 4 years ago

That is great to hear Stuart. Thanks for leaving us a review.

Posted 4 years ago

“Salesman tony very friendly and helpfull sorted a good deal out this was the Middlesbrough showroom”

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(Middlesbrough) - Posted 4 years ago

Thanks for taking the time to leave us a review Jack.

Posted 4 years ago

“I was very happy with the service i recieved from sg petch the sales rep was was very helpful and i didn't feel pushed into a purchase at any point”

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(Middlesbrough) - Posted 4 years ago

Thanks for leaving us a review.

Posted 4 years ago

“Excellent professional service, good attention to detail”

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(York) - Posted 4 years ago

Thank you for leaving us a review Margaret.

Posted 4 years ago

“Great selection of used vehicles from many different marques. Salesman at Darlington branch seemed disinterested in us so we left without really trying anything, but we had great and friendly service from Roger when we visited the Durham branch a few days later and subsequently bought a vehicle. Delighted with the car and the price we paid.”

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(Durham) - Posted 4 years ago

Thanks for leaving us a review.

Posted 4 years ago

“Very good service and very helpful staff”

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(Middlesbrough) - Posted 4 years ago

Thanks for leaving us a review Rodger.

Posted 4 years ago

“From first going in to picking our car up we had a positive experience. Andy Rayne helped us get our first motability car he was excellent friendly and professional at all times.”

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(Durham) - Posted 4 years ago

Hi Tracey, Thanks for leaving us a review.

Posted 4 years ago

“Sales person James was polite and efficient but did not always ring me back when promised and as this sale was transacted via the internet due to shortage of supply of the car I wanted, I could hardly go round to the showroom to chase up my questions. Car was delivered on time by an extremely helpful driver and it was all I hoped it would be APART from no car mats but just two bits of cheap brown paper in the foot wells. Really feel that Kia could do better selling me a £35000 car with brown paper for mats. What a let down and certainly did not give a good first impression. Nice easy and comfortable car to drive but may take some time before I can understand how to use all the gadgets and gizmos.”

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(York) - Posted 4 years ago

Hi Linda, Thank you for taking the time to leave us a review.

Posted 4 years ago

“Excellent customer service from Mike and Roy in Sunderland branch. Informative, knowledgeable and took the time on the detail. Really pleased with the car, keep up the great work. Thanks”

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(Sunderland) - Posted 4 years ago

Hi Andrew, Thanks for taking the time to leave us a review.

Posted 4 years ago

“A bit more help with the Apps and a guide to the less obvious controls would have smoothed the way, though I appreciate that things were very hectic at the time!”

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(Middlesbrough) - Posted 4 years ago

Thanks for leaving us a review John.

Posted 4 years ago

“Experienced sales team, relaxed atmosphere, well organised showroom. Dan was very helpful and nothing seamed a problem. Very happy with the service we received.”

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(York) - Posted 4 years ago

Hi David, Thanks for taking the time to leave us a review.

Posted 4 years ago

“Excellent service salesman Les was brilliant non of the usual pushiness you get from most salesmen thank you loving my new Kia”

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(Richmond) - Posted 4 years ago

Thanks for leaving us a review Ann.

Posted 4 years ago

“Friendly, informative sales team. Was put at ease through the hole process.”

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(Richmond) - Posted 4 years ago

That is great to hear Mark. Thanks for taking the time to leave us a review.

Posted 4 years ago

“Excellent service as usual, 9th vehicle we purchased from SG Petch, Middlesbrough”

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(Middlesbrough) - Posted 4 years ago

Thanks for taking the time to leave a review and your continued custom.

Posted 4 years ago

“SG Petch, themselves, were generally fine to deal with. We had some frustrations around the original promised delivery date but once they took ownership of the issue it was their ongoing communication that restored our faith. When the car finally arrived (NB: Fiat themselves were absolutely hopeless) it had been damaged in transit but Petch were open & honest and it was repaired in good time.”

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(Middlesbrough) - Posted 4 years ago

Thanks for taking the time to leave a review Laura.

Posted 4 years ago

“SG Petch at Richmond is a great dealership. I have bought three cars from there . Everything was explained very professionally and thoroughly. I would particularly like to thank Les Rudd,who was brilliant.”

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(Richmond) - Posted 4 years ago

Thanks for leaving a review David and your continued custom.

Posted 4 years ago

“Excellent service throughout. Very pleased with purchase and satisfied with trade in, only disappointment was there was only a small amount of fuel in my new car whereas I had left at least two thirds of a tank of diesel in mine.”

Helpful Report

(South Bank) - Posted 4 years ago

Hi John, Thanks for leaving us a review, sorry you were disappointed with the amount of fuel in your new vehicle. If you would like to discuss it further please contact us at https://www.sgpetch.co.uk/contact-us.

Posted 4 years ago

SG Petch is rated 4.8 based on 5,365 reviews