SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,365 Reviews

94 %

of reviewers recommend SG Petch

4.8

Based on 5,365 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01325 488886

Location:

McMullen Road,
Darlington
County Durham
DL1 1XZ

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Natalie Ablewhite

Anthony Edward Mcclelland MBE

SG Petch 5 star review on 22nd April 2025

181

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the service I’ve received, couldn’t fault in any way. Ben was extremely helpful. Thank you.”

Helpful Report

(Darlington) - Posted 4 years ago

Hi Bradley, This is great to hear. Thanks for taking the time to leave us a review.

Posted 4 years ago

“Great service as always”

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(Durham) - Posted 4 years ago

That is great to hear John. Thanks for leaving us a review.

Posted 4 years ago

“Good service, good car”

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(Darlington) - Posted 4 years ago

Thanks for leaving us a review Philip.

Posted 4 years ago

“Purchasing a vehicle and taking it for a service when its due is very straight forward. The problem starts when you have an issue with the car. I was told the strange noise from the engine that I was hearing was just the noise of the engine, being a lady driver, what would I know! I took the car to local garage, told to take car back to dealer as issue with coolant system, had to wait two weeks before car could go to garage, then found the head gasket had gone, in a two year old car!! How could they have missed that the first time? Car in garage for 4 weeks to get repaired, no courtesy car, despite having to care for my 92yr old blind mother who lives several miles away and buses run infrequently. Customer service appalling. Return telephone calls don't exist. No apology, nothing, Certainly won't be purchasing my next car from this dealership, Darlington branch.”

Helpful Report

Posted 4 years ago

Sorry to hear about the delay with your car we can only apologise. If you could let us know your details we can look into the matter further. Please send us a message at https://www.sgpetch.co.uk/contact-us

Posted 4 years ago

“Very good service by Chris at the york branch”

Helpful Report

(York) - Posted 4 years ago

Thanks for leaving us a review Lynn.

Posted 4 years ago

“Great company to buy from. Quick to answer any pre or post sales queries. Service was great. Highly recommended”

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Posted 4 years ago

Thanks for leaving us a review David.

Posted 4 years ago

“After being to another dealer and not been happy with service there, it was a breath of fresh air coming here to be greeted by Liam. He was friendly, helpful and not at all pushy and we found a car straight away! Charlotte also was brilliant! I can not fault the service at all and we are extremely happy with our new car!”

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(South Bank) - Posted 4 years ago

That is great to hear Louise. Thanks for taking the time to leave us a review.

Posted 4 years ago

“Very friendly and a professional outlook to dealing with the sale and required paperwork”

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(South Bank) - Posted 4 years ago

Thanks for leaving us a review Mark.

Posted 4 years ago

“Was looking to change my car wasn’t sure what to ! Was looking at older car’s around 20- 22 thousand then seen this Hyundai Tuscan for sale and thought might be worth spending the bit extra getting a nearly new, 6 months old with 4500 miles on clock so purchased the Tuscan 1.6 Diesel Hybrid N-Line had it 3 weeks and very Impressed !, had a couple of little issues but Mark was spot on. !!”

Helpful Report

(Middlesbrough) - Posted 4 years ago

Hi Paul, Thanks for taking the time to leave us a review and we hope you enjoy your new car.

Posted 4 years ago

“Excellent service good knowledge”

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(Sunderland) - Posted 4 years ago

Thanks for leaving us a review John.

Posted 4 years ago

“Staff welcoming and efficient, sorted information and test drive for me then answered all quieries for me.”

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(Middlesbrough) - Posted 4 years ago

Hi Ray, Thanks for leaving us a review.

Posted 4 years ago

“The whole process of selecting my new car model, a test drive of the model, agreeing part exchange of my previous car and arranging the finance for the new car was smooth and a very straightforward experience. All the staff were most helpful throughout, very courteous and a pleasure to deal with. I have purchased a few Mazda cars over the years but this was my first through S G Petch.”

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(South Bank) - Posted 4 years ago

Hi Clive, Thanks for taking the time to leave a review and we hope you enjoy your new car.

Posted 4 years ago

“Staff were extremely helpful & understanding Considering I didn’t quite know what I wanted. Very supportive & knowledgable”

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(South Bank) - Posted 4 years ago

Hi Linda, Thanks for taking the time to leave a review.

Posted 4 years ago

“Very good service and the car I bought was as expected.”

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(Durham) - Posted 4 years ago

Thanks for leaving us a review Samantha.

Posted 4 years ago

“OUR SALES MAN ALAN WAS BRILLIANT, FULL OF KNOWLEDGE, HAD PATIENCE AND HAD A BRILLIANT PERSONALITY. HE HELPED DEFINITLEY TO EASE ANY WORRIES OR CONCERNS AND GAVE AN EXCELLENT EXPERIENCE. THANKS ALAN MIKE AND LISA”

Helpful Report

(Durham) - Posted 4 years ago

Hi Michael, Thanks for taking the time to leave us a review. We hope you enjoy your new car.

Posted 4 years ago

“Very helpful and friendly Excellent customer service”

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(Durham) - Posted 4 years ago

That is great to hear, Thanks for leaving us a review.

Posted 4 years ago

“No pressure didnt feel rushed.The dealership made the process easy.Quick and clear communication [email or in person ].”

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(Darlington) - Posted 4 years ago

Thanks for taking the time to leave us a review.

Posted 4 years ago

“The process in buying a Jeep Compass was made very easy by Tomasz, all was done efficiently from my old car being exchanged, and new car being picked up, it was all done in a couple of days from beginning to end. Excellent service.”

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(York) - Posted 4 years ago

Thanks for taking the time to leave us a review.

Posted 4 years ago

“NIck Nickolson was the ideal salesman - informative without being pushy. He was there when wanted but did not try and push me to buy. He got me my ideal car, and after purchase he was there to help me learn how to use the car.”

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(York) - Posted 4 years ago

Hi, Thanks for taking the time to leave us a review.

Posted 4 years ago

“I purchased a new Kia in 2019 the sales rep was spot on but after sales not so good why do they need the car for a full day to do a 30 minute job on a recall ? Then have to wait a month to get it booked in just doesn’t make sense ! Now I’m having to look for another garage to carry out the work”

Helpful Report

Posted 4 years ago

Hi, We are really sorry that you were unhappy with the service you received and we can only apologise. If you would like to discuss this matter further please don't hesitate to contact us at https://www.sgpetch.co.uk/contact-us.

Posted 4 years ago

SG Petch is rated 4.8 based on 5,365 reviews