SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,365 Reviews

94 %

of reviewers recommend SG Petch

4.8

Based on 5,365 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01325 488886

Location:

McMullen Road,
Darlington
County Durham
DL1 1XZ

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Natalie Ablewhite

Anthony Edward Mcclelland MBE

SG Petch 5 star review on 22nd April 2025

181

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From start to finish we were treat with respect , kept informed of the timing of recieving our new car , talked through everything , had a test drive , offered refreshments each time we were in the showroom , was pleasant atmosphere , everyone there was friendly and well spoken , Roy who was dealing with us , even got my initials on the new reg plate :) , i will use SG Petch again when my new car is due , overall 10/10”

Helpful Report

(Sunderland) - Posted 3 years ago

Hi Joanne, Thanks for taking the time to leave us a review, it is most appreciated. We hope you enjoy your new car and we will look forward to seeing you again in the future.

Posted 3 years ago

“All aspects of my experience with sg pitch were amazing and Danny couldn't help me enough with his knowledge of range of cars”

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(Darlington) - Posted 3 years ago

Thanks for your review John, it is great to hear about your positive experience. We hope you enjoy your new car.

Posted 3 years ago

“Really good service and friendly helpful staff”

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(Durham) - Posted 3 years ago

Hi Jamie, Thank you for taking the time to leave us a review it is most appreciated. We hope to see you again in the future.

Posted 3 years ago

“Having purchased a Mazda for the first time after previously always choosing Ford, I can honestly say the whole experience from choosing the car to delivery was seemless. That was down to Daniel Wilkinson who looked after us all the way through, top man.”

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(South Bank) - Posted 3 years ago

Hi Jennifer, Thank you for your review. It is great to hear you had such a positive experience. We hope to see you again in the future.

Posted 3 years ago

“Sorry about the low score but we feel the communication and the hand over we’re not very good.”

Helpful Report

(South Bank) - Posted 3 years ago

We are disappointed to hear that you did not have a more positive experience, we can only apologise. Your comments have been passed on to the branch. Thank you for taking the time to reach out.

Posted 3 years ago

“Excellent service once more from SG Petch. Roger Crozier needs special call out for keeping me well informed throughout the whole process. His service is the reason I come back to SG Petch for my vehicles.”

Helpful Report

(Durham) - Posted 3 years ago

Hi Paul, Thank you for your review and kind comments. We will pass your comments on to the branch, and we hope to see you again soon.

Posted 3 years ago

“No detail unimportant,nothing too much trouble,very happy with Kevin our salesman.”

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(York) - Posted 3 years ago

Thanks for your review Lionel, it is most appreciated.

Posted 3 years ago

“I highly recommend , we were looked after fantastic by Steve Payne , outstanding service.”

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Posted 3 years ago

Thank you for your review, it is most appreciated.

Posted 3 years ago

“Outstanding service from S G Petch of Middlesborough on Monday. The assistance I received from Tony Hill was first class as he did everything he could to help me in making an expensive purchase.”

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Posted 3 years ago

Thanks for your review Mick, it's most appreciated.

Posted 3 years ago

“Fantastic service received today, my car was picked up and dropped off by a very nice, friendly gentleman, exactly at the times I was told, cleaned both inside and out, will definitely use again!”

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Posted 3 years ago

Hi Michelle, It is great to hear you were happy with the service you received. We will look forward to seeing you again.

Posted 3 years ago

“Traded my car in for an upgrade with Ryan Robertson, and he made the process fast and effective. Very good customer service, quick turn arounds and good quality products. Would recommend!”

Helpful Report

Posted 3 years ago

Thanks for your review Max! It is great to hear you had a good service and we hope to see you again in the future.

Posted 3 years ago

“Took car in for service and MOT, was given a courtesy car and told we would be messaged when all checks had been completed, when received it was suggested we had air con serviced and price, which we agreed to online. Then later received telephone call when MOT done and car ready for collection. Customer service from Richard Burtens was excellent, friendly and professional”

Helpful Report

Posted 3 years ago

Hi Maureen, Thank you for sharing your experience with us its most appreciated. We hope to see you again in the future.

Posted 3 years ago

“Everyone we dealt with was so helpful and lovely. Steve from sales went above and beyond to get us the best deal and help us with our situation as things hadn’t worked out as planned. Can’t thank him enough for helping us get the car we wanted!”

Helpful Report

Posted 3 years ago

Thanks for your review! It is great to hear Steve went above and beyond for you, we will pass on your comments. We hope to see you again in the future.

Posted 3 years ago

“Quick efficient and friendly”

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Posted 3 years ago

Thank you for taking the time to leave a review, we do appreciate it.

Posted 3 years ago

“Everything from Ordering and picking vehicle up went smoothly. Everything was explained when walking round car. Car is absolutely beautiful to drive.”

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(Sunderland) - Posted 3 years ago

Hi Mark, Thanks for sharing your experience. We're happy you were pleased with our service. We hope you enjoy your new car and hope to see you again in the future.

Posted 3 years ago

“Chris was so friendly and accommodating. He made the purchase of our new vehicle straight forward and easy, and was always there if we had any questions! Chris wasn't pushy at all and was totally understanding of all our needs. Thank you!”

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Posted 3 years ago

Hi Chris, It is encouraging to hear you had such a positive experience. Thank you for taking the time to leave us a review. We greatly appreciate it.

Posted 3 years ago

“Aimee is a star. She really went the extra mile to retrieve my sunglasses which I had left behind. Well done!”

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Posted 3 years ago

Hi Bob, Thanks for leaving us a review its most appreciated. It is great to hear you had a 5 star service.

Posted 3 years ago

“Had a fantastic experience when visiting SG PETCH York. We were met by Tom B very friendly and professional not pushy In anyway. Listened to what I was looking for and found what I was looking for. Outstanding sales man couldn’t do enough.”

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Posted 3 years ago

Hi Karen, It is great to hear you had such a positive experience at our York branch. Thank you for your review and we hope to see you again in the future.

Posted 3 years ago

“Very happy with the staff, especially Alan from sales, Derrick and Lee, but the whole team is great, very friendly and helpful. They are one of the main reasons we bought a second Mazda. Would definitely recommend SG Petch Durham! Very pleased with our Cx-30 as well, great car so far.”

Helpful Report

(Durham) - Posted 3 years ago

Hi Laura, It is lovely to hear you were happy with the staff and you would recommend us. Thank you for leaving a review and your continued custom.

Posted 3 years ago

“Excellent customer service”

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(South Bank) - Posted 3 years ago

Thanks for your review Sheena it is most appreciated.

Posted 3 years ago

SG Petch is rated 4.8 based on 5,365 reviews