SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,373 Reviews

94 %

of reviewers recommend SG Petch

4.8

Based on 5,373 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01325 488886

Location:

McMullen Road,
Darlington
County Durham
DL1 1XZ

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Natalie Ablewhite

Anthony Edward Mcclelland MBE

SG Petch 5 star review on 22nd April 2025

181

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The car i bought was great and was dealt with by terry at sg petch durham was good to, when going to pick the car up things that had been spoken about were not resolved i.e scratches on car rear passenger side above door, rip in driver seat leather, scratces indents in rear passanger side door, paid £9000 for this car and the finer details for me should have been dealt with alot better, cannot fault the service otherwise. Thanks Andrew carrick”

Helpful Report

(Durham) - Posted 9 years ago

“Our mazda3 2lt nav auto is absolutely wonderful, perhaps the best car we have ever driven. The purchase was not as straight forward as it could have been, by retaining our cherished number plate, we came up against several, frustrating situations. The computer constantly confused the car we exchanged with the car we were buying, which caused endless problems for us and the DVLA. Things are now sorted and we can enjoy our new car. Darren Borland was extremely helpful and sorted the problems admirably for us”

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(Durham) - Posted 9 years ago

“Slightly disappointed with service received following car purchase. Nothing major but could be better. Car only had one key so had to book in to get new key coded, this should really have been sorted before they sold us the car. Also there was no handbook, they ordered one but when it came was for wrong model so now have to go back again to dealership . Final point the salesman never mentioned car came with RAC cover and I had renewed my Green flag cover before we found out.”

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Posted 10 years ago

“Lacked follow up call after I took delivery.”

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Posted 10 years ago

“Very excited about our car purchase, little disappointed about the promised valet on the car, we did point out some issues when we saw it first time. Took the edge off the purchase when showing off to a relative, who also pointed out the marks. The salesman did apologise when he dropped off the car manual and service book ( which had gone MISSING) I know the garage was very busy on the day we collected the car, but,”

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(York) - Posted 10 years ago

“We were happy with the sales team but thought that a number of things could be better in the service area. When we spotted the breaks were worn in, the technician was not forthcoming with a solution. We've not also found out that the window wipers need changing...on a 1 year old car? This should have been checked before delivery, certainly sone the car went for its yearly 'heath check'. This doesn't look good for the reliability of future services.”

Helpful Report

(Middlesbrough) - Posted 10 years ago

“After paying the initial deposit on my new car, the customer service dropped dramatically. I had to contact the dealer for updates on registration and date of delivery as no contact was made by them. Then on the day of collecting my car the time was changed more than once, due to a member of staff being absent. Coming to the handover of the new car, it wasn't the sales person I had been dealing with, it was someone who knew a lot more and was great answering my questions and completing the paperwork. She was really helpful and gave a detailed explanation of how all the gadgets in the car worked. I've now had my car almost a month and I am still waiting for the follow up call to check everything is ok as I was promised. Love the car but am highly disappointed in the customer service standards. I wouldn't recommend the dealership on this basis.”

Helpful Report

(Durham) - Posted 10 years ago

Louise, thank you for submitting a review. We can fully understand your frustration at not receiving updates on your new car, and unfortunately in your case, the original salesperson left the company prior to your handover. It's great to hear Chelsey was able to pick up where the other member of staff left off. Your feedback and comments are fully appreciated, taken on board and sent back to the dealership. Hope you're enjoying your new car!

Posted 10 years ago

“Chris has been a brilliant car sales man and has gone above and beyond to make our car perfect for us. However, staff members such as the valet staff and mechanics are very lazy! We still have not had our car Valeted to a brand new car standard. We arrived at 9:00am this morning for an mot, car scratch repair and a clean and came to collect at 1:00pm. The car has been slightly hoovered but when I lifted the mats up it had not been hoovered underneath; it has been slightly cleaned. Our car is still covered in dog hairs and this is very dis-heartening. Chris our car sales man has been very patient with our complaints and is currently going above and beyond to rectify this. Chris has even come in work on his day off to hand over our new car for us and we were extremely grateful. The service from Chris has been amazing it's just a shame lazy staff such as the valet staff have hindered our experience.”

Helpful Report

(Darlington) - Posted 10 years ago

Fredrickus, thank you for making me aware of your experience after purchase. I will take on board your comments and give the feedback to all concerned. Sorry we got it wrong on this occasion, if you can let either myself or Mike Smith in service know when is good for you, we will make arrangements to get your car in and give it a thorough valet, on the house! Kind Regards John Sedgwick, General Manager

Posted 10 years ago

“I'm being completely honest here, the service was friendly and I was treated very well, unfortunately the model of car I'd asked for wasn't ordered and the mistake was only noticed on the pickup day, I did come to an acceptable compromise but can't help being a little disappointed, also 3 weeks later and I'm still waiting for something that should have been included in the car, I'm not put off from this dealer but it has taught me to check paperwork thoroughly in future!”

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Posted 10 years ago

“Bought a seat Ibiza fr 1.4 brilliant car. But car salesman was poor kept on giving me different dates for when my car is ready. I had to travel there and back about 4-6 times even before I got the car. Then when he gave me the date to pick up me car it was the 30th March and I asked him to see if I can swap my insurance over he said yes because your definitely getting it Monday. So I swapped my insurance over then a couple hours later I got a phonecall of the salesman and he said I will be getting it on Tuesday 31st so since I swapped my insurance over I had no car for a day and a half so I couldn't go to work. So anyways, he gave me a time to pick up my car on Tuesday 31st March which was 1 30 I was the for 1 20. I was waiting ages for my car to arrive I was waiting for an hour and a half for it to be ready for me to drive away. However he brought a car out which wasn't even mine I orded a 3dr 1.4 Ibiza fr he brought out a 5dr Ibiza out he was saying it was mine but it had the wrong licence plate on. So I had to go back home for another hour and a half so they can get my actual car ready for me! So I came back after another hour and a half wait I came to pick it up and it was my actual it was stunning but I had to wait a further 10 to 15 mins because they couldn't find my front licence plate!! It was a very poor salesman and cost me money with his info and dates he gave me! Stunning car Terrible salesmanship”

Helpful Report

Posted 10 years ago

Dear Anthony, please accept my sincerest apologies as this salesman not only let you down, but also himself, his colleagues and the company as a whole. And just to make you aware, the salesman who dealt with you no longer works for SG Petch. We hope the actions of one individual hasn't put you off dealing with SG Petch as a whole. If you have any further issues please feel free to contact me direct. Thank you for taking the time to feedback to us and glad you’re enjoying your new car! Kind Regards Sam Petch Sales Director

Posted 10 years ago

“Overall the service was very friendly ,but not enough sales people so you were passed to other helpers,but overall they were very friendly &helpful. But when it comes to the car itself highly satisfied”

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Posted 10 years ago

SG Petch is rated 4.8 based on 5,373 reviews