SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,373 Reviews

94 %

of reviewers recommend SG Petch

4.8

Based on 5,373 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01325 488886

Location:

McMullen Road,
Darlington
County Durham
DL1 1XZ

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Natalie Ablewhite

Anthony Edward Mcclelland MBE

SG Petch 5 star review on 22nd April 2025

181

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the 4th car we have bought from S.G Petch and although we have dealt with the one salesman (Mike Whitaker) the sales room is a pleasant place to be. After sales care is second to none, a pleasant experience all round. One very happy customer.”

SG Petch 5 star review on 22nd April 2016

Helpful Report

(York) - Posted 10 years ago

“Excellent customer service”

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(Richmond) - Posted 10 years ago

“Excellent service from Christian There was a delay at the factory over a fitted option but Christian kept me updated throughout He could not have been more helpful”

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(Durham) - Posted 10 years ago

“We were only looking at cars with no intention of buying. Met by a polite and pleasant young man who answered our queries patiently and clearly and was not at all pushy. We called back the same day only to find the car out on trial run - we waited and taken for test drive and the transaction was completed without fuss and so far we are very happy with our purchase and the treatment we received from SG Petch. The name of the young man we dealt with was Mike Jordinson.”

Helpful Report

(Darlington) - Posted 10 years ago

“We were upgrading our KIA as it was now 8 years old as it had always been reliable we knew we wanted another KIA. The service we received from Joseph was very professional,he was polite and knowledgeable. On our first visit he was not pushy he let us have a good look around the new cars in the showroom and the used ones outside on our own being ready when we were ready to seek help. We had been in the previous year but were put off by the sales person who was pushy and kept following us around,we felt pressured in to making a decision on the spot,we were then phoned and emailed which we found was intrusive.”

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(Richmond) - Posted 10 years ago

“A very pleasant experience in what can be a very harrowing time (buying a car). The first salesman talked the sales pitch, didn't offer a test drive, didn't bother to follow up and caused my wife and I to look more closely at other models. However ,the car we chose sold itself, and the second salesman was everything a good salesman should be, and it all went like clockwork. The showrooms, reception and attention we subsequently received were all first class, which is what we expected after our previous two purchases from SG Petch.”

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(Darlington) - Posted 10 years ago

“Staff were very helpful, I needed my car within 24 hrs due to having to return to work. They made this happen. Fantastic customer service from start to finish!”

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(Middlesbrough) - Posted 10 years ago

“Second car we've bought from SG Petch . We found the customer service and sales staff very good first time round and this made us return to buy new car this year. Again the Salesperson (GARRY) was excellent. No complaints.”

Helpful Report

(Middlesbrough) - Posted 10 years ago

“Very easy to deal with Reg on the sales team. Pleased so far with my purchase.”

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(York) - Posted 10 years ago

“Very helpful and friendly staff. Very organised. I would recommend to anyone.”

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(York) - Posted 10 years ago

“Friendly helpful staff provided all the necessary information to allow us to make the decision on which car to purchase”

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(Darlington) - Posted 10 years ago

“Very good service. Darren was more than helpful.”

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(Durham) - Posted 10 years ago

“Very efficient friendly service and excellent value”

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Posted 10 years ago

“Excellent service, excellent advice and excellent deal. Nick Nicholson the sales rep for Jeep is first class at his job.”

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(York) - Posted 10 years ago

“We were very happy with the service we received right from our arrival at SG Petch. I had wanted a Mito for a long timne but we were also considering changing our Jeep for another Jeep. Andy, the salesman was very knowledgeable on both brands and what he didn't know he found out for us. My initial test drive of the Mito was disappointing as it was underpowered compared to the car I was driving at the time. Andy suggested we try the more powerful model with a bigger engine so we came back the next day to do so (it was in the showroom). This suited me much better and it was an automatic as well which I really wanted. The price we were offered for part ex was a little disappointing as we knew how much more it would be sold out for and we knew it was in good condition, low mileage and recently serviced but that is garages for you and no different to any other. In fact on inspection Andy found a couple of minor things which he said would reduce the price but he honoured the price he had said the day before so with a deposit contribution from Alfa and 4 years interest free credit the deal was done. We opted for the special coating to protect the paintwork and interior but subsequently found out it is not very good and the dealer makes a whopping profit on it. I was a little upset to find there were already scuff marks inside the car when we collected it. Overall a very good experience and when we do get round to changing the Jeep we will be going back.”

Helpful Report

(York) - Posted 10 years ago

“From start to finish, our purchase was handled efficiantly and professionally by Chris Philips. This was our fist time leasing a motobility car and your salesman was extremely helpful, explaining everything and we are extremely happy with our new car. Will definitely be back in 3 years time. Thank you.”

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(Durham) - Posted 10 years ago

“Sara was very helpful, efficient, attentive and professional in all my dealings with her. Lovely lady. The other members of the team were helpful and pleasant. I was made very welcome when I came into the showroom to pick up my new car and a lovely lady looked after me and made me a lovely cup of hot chocolate whilst I waited to be attended to. All in all a good experience. Thank you. Jacqui Ross”

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(Durham) - Posted 10 years ago

“Recently bought Nissan Micra at Durham site. Salesperson was called Christian. Overall excellent experience. Christian sorted everything out and while awaiting delivery of car he was always keeping me informed of the impending delivery date. Explained everything about the finances really well. When picking up car took me through all the controls etc. Couldn't have asked for a better salesperson.”

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(Durham) - Posted 10 years ago

“I always enjoy my visits to S G Petch. I find the staff pleasant, knowledgeable and helpful. They fulfil the commitments they promise and make the whole business of car purchase easy to understand. Any queries I may have are dealt with in a friendly and efficient manner. I would not deal with any other garage.”

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(Darlington) - Posted 10 years ago

“My purchase was handled by a brilliant young man called Dan Cooper. He made everything about my purchase so easy and enjoyable. He was a delight to deal with and i can happily say he was a credit to sg petch”

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(Darlington) - Posted 10 years ago

SG Petch is rated 4.8 based on 5,373 reviews