SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,373 Reviews

94 %

of reviewers recommend SG Petch

4.8

Based on 5,373 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01325 488886

Location:

McMullen Road,
Darlington
County Durham
DL1 1XZ

Write Your review

Tell us how SG Petch made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Natalie Ablewhite

Anthony Edward Mcclelland MBE

SG Petch 5 star review on 22nd April 2025

181

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service from Ray and the team. Went out of there way to try and get my little Fiat here before Christmas. Only down side is when buying a sat nav I'd expect an upto maps????. But still love my little car”

Helpful Report

(Darlington) - Posted 9 years ago

“Dealing with an unforeseen problem professionally and relatively quickly”

Helpful Report

(York) - Posted 9 years ago

“I was happy with the warm and informal welcome I received from Joseph an Byron and the way our business was conducted”

Helpful Report

(Richmond) - Posted 9 years ago

“Gary was very helpful and came across as an honest salesman. We would go back to him for another car.”

Helpful Report

(York) - Posted 9 years ago

“i was treated like a normal person by people who knew what they were doing.they did not behave like the stereotypical car salesmen you get in other showrooms”

Helpful Report

(Richmond) - Posted 9 years ago

“They were going to charge me for sat nav which had not ordered. They paid for it after all. I had to wait 2 months for my new car. The service after that was very good. I must put a good word in for Emma.”

Helpful Report

(Durham) - Posted 9 years ago

“Easy to deal with”

Helpful Report

(Darlington) - Posted 9 years ago

“I was satisfied with the service i received.”

Helpful Report

(Durham) - Posted 9 years ago

“Pleasant, efficient service, during purchase of vehicle and also the Parts Department were very helpful”

Helpful Report

(Darlington) - Posted 9 years ago

“The car was ready on time, the salesman Gary took time to explain every thing. A black mark against you, was I picked the car up on the 2nd Dec. but you did not pay the settlement fig. with VWFS till the 12th Dec and that was only after I pointed out that this account had not been paid. Because a payment was due on the 13th to this account and it was to late to stop it £192.05 extra payment has been taken from my account. VWFS say this will be refunded to me but could take up to 10days.”

Helpful Report

(Middlesbrough) - Posted 9 years ago

“We have had good attentive service from Jack whilst ordering the new car and collecting the car. However when we had a problem today with a warning light we didn't feel very valued in fact we were treated quite of handed that the problem we had was common and nobody was interested in being bothered. Possibly after sales is not a strong point - I will hold judgement if we have further issues”

Helpful Report

(Darlington) - Posted 9 years ago

“Start to finish was a smooth and enjoyable process. The salesman involved was always available to answer any queries in a prompt manner.”

Helpful Report

(Darlington) - Posted 9 years ago

“Reasonably efficient sales process at Darlington. Incomplete service record was eventually completed by service manager after salesman did not call back. Salesman at Middlesbrough seemed rather unfriendly when I did not buy car after test drive, but I was not convinced and so wanted to check out more cars. Went to Darlington a month later and bought a car.”

Helpful Report

(Darlington) - Posted 9 years ago

“On my intial vist I was really pleased with the way the young lady dealt with my enquiry, also to let me sit in the MX5 outside. On my return to test drive was really pleased, so after thinking about it, came in and placed order and selected a delivery date, This is where I feel let down, Darren rang me the day before I was due to collect and told me sorry car not on site. Really disappointed, as time taken off work sorted, then had to rearrange to the following day. But two weeks driving car really pleased with it. Only problem is that part of the Red Decal (Icon) has come away at the top corner on the O/S/R, Darren was informed and promised me he would look into problem and ring me back, a day latter I rang back and spoke to Derek, Company who fit them is away till Monday then Derek said he will ring me to arrange to have them inspect the car, Car is two weeks old, I would expect them to call out to my workplace to inspect. Why should it always be myself that has to come to your garage. I feel this job of fitting the decals was a hurried job to get the car ready in a short time. But nothing has been offered from your Company.”

Helpful Report

(Durham) - Posted 9 years ago

“Went over everything. All questions asked and answered, nothing was too much trouble. Kept up to date with everything and delivery was spot on. Good service.”

Helpful Report

(Middlesbrough) - Posted 9 years ago

“Good deal, good car and friendly service”

Helpful Report

(Durham) - Posted 9 years ago

“The people at SG PETCH garage in Darlington really made my experience great, they were very helpful and friendly! Only negative point was that I didn't revive my service call untill over a week after buying the car, instead of the agreed 48 hours!”

Helpful Report

(Darlington) - Posted 9 years ago

“Provided me with a car that met my requirements.”

Helpful Report

(Darlington) - Posted 9 years ago

“Very happy apart from lack of floor mats ! Which I think should be supplied as good customer service practice.”

Helpful Report

(Middlesbrough) - Posted 9 years ago

“Good service , very satisfied with car and aftercare.”

Helpful Report

(York) - Posted 9 years ago

SG Petch is rated 4.8 based on 5,373 reviews