“This business is a con. It's a shame IKEA is using them. I booked a FREE IKEA locker delivery with them which was due in two days. They then sent me an e-mail and tricked me to pay extra for same-day home delivery. This was 3-days ago, since then I have received no update about the delivery. There is no way to cancel the order and there is no customer service. Only a generic chatbot. No real person to write to or talk to.”
“SHIFT lost our mattresses, worth more than £1300, with no way to follow up, or contact support.
I bought two mattresses from IKEA Croydone, and asked Shift, the only possible option at IKEA store, to deliver it to my home. At the delivery day, I called the driver (from the email Shift had sent me), but he said he didn't find those, and said he is just a driver, doesn't know how to follow up.
I searched the entire Shift website: THERE IS NO CUSTOMER SERVICE! Give it a try, no one is responsible.
I wrote a complaint, but either ignored or not even looked at.
Avoid them.
I finally received my mattresses, through 3 hours of talking to IKEA customer service. They even weren't able to contact Shift.”
“Ex driver from Shift . Really bad company,they don’t pay their employees,they moved to 45 days and 60 days you still don’t received your payment . Trying to contact them ,your message are ignored , and they expected you to work for free . Don’t use this company as you will not get the services you pay for .”
“Thieves, scammers. After letting me down and cancelling on the day of my move, actually a couple of hours before they said they would refund me in 7-10 working days it’s more than 2 weeks now nothing has come and they do not respond. Stay away from these crooks. Some Thulisile from Support is the one who sent a message to cancel now she will not even respond. Terrible”
“Absolutely useless, crooks and scammers. Don't deliver your goods and don't refund your money. IKEA should cut all ties with them as it's tainting their reputation”
“Ex driver for Shift here. Company hasn't paid us for nearly two months, they lie and lie and are putting us into debt just to get themselves out of debt. Threatening to deduct money from our wages unless we continue to do deliveries, but how can we do deliveries with no fuel, and no money to pay for the fuel? Absolute joke of a company. Legal action being sought now”
“ANYBODY WORKING FOR SHIFT GET OFF THAT SYSTEM FROM NOW STOP DOING WORK FOR THEM THEY ARE JUST ROBBING YOU, SEEK LEGAL ACTION IMMEDIATELY, THE COMPANY IS BUST SO THEY ARE USING DRIVER WAGES TO GET THEMSELVES OUT OF DEBT. I REPEAT STOP DOING JOBS FOR THESE GUYS !!!”
“I wrongly made a delivery request with shift at the IKEA Wembley store and cancelled it immediately. I have not been refunded and and finding it impossible to speak to any member of staff at the organisation. The virtual assistance service is useless.”
“Disgusting, my sister was moving less than 5 minutes away, I'd moved most of the stuff downstairs myself to save on time, if it goes over the hour they'll take double from account. Lied about how long it took and charged me twice. AVOID at all cost.”
“Extremely horrible service.
Paid extra money for a home delivery. The drivers appointed to my delivery constantly changed, noone picked up their phones to communicate, I escalated the issue and got no response from support team for any of the drivers I reported.
In the end I never received the package by them, they didn't refund me and I still haven't received any replies on any of my my customer support questions.
Basically they didn't do their services I paid for them to do, noone answered the phone for explanations and no refund.
Disgusting”
“I had a terrible experience with Shift, which scammed me out of $47,000. Initially, I was attracted to their platform because of the promises of high returns and seamless transactions. I invested a substantial amount, hoping to see profits. However, as soon as I tried to withdraw my funds, the problems began. My requests were ignored, and customer support was unresponsive. It felt like I had been tricked, and I was devastated.
In my search for solutions, I stumbled upon a review mentioning how TRIEVALS had successfully helped someone recover their lost funds from a similar scam. Encouraged by their success story, I decided to reach out to TRIEVALS. From the moment I contacted them, their team was professional, empathetic, and reassuring. They guided me through the recovery process, making it clear that they had experience with cases like mine.
To my surprise, within just a few days, TRIEVALS managed to recover my $47,000! Their dedication and expertise made all the difference in my situation. I can’t thank them enough for their help. If you’ve been scammed by Shift or any other platform, I highly recommend contacting TRIEVALS for assistance.”
“THIS COMPANY IS NOW INSOLVENT. OWING NEARLY £8.5 MILLION. LEAVING COUNTLESS BUSINESS ON THE VERGE OF BANKRUPTCY DUE TO POOR MANAGEMENT AND NOT PAYING PEOPLE
NOW TRADING UNDER A NEW NAME FROM THE MILLS BAKERY ROYAL WILLIAM YARD PLYMOUTH. COMPANY DIRECTOR JACOB CORLETT IS A DISGRACE. AVOID AT ALL COSTS!!!”
“GONE BUST !!!!!!
DO NOT USE
OWING MANY COMPANIES HUNDREDS OF THOUSANDS OF POUNDS. TRYING TO NOW TRADE INDER A NEW COMPANY!!!!IF ANY DRIVERS/ BUSINESSES WHO ARE OWED MONEY WANT TO VISIT WHERE THE DIRECTOR IS.
HIS OFFICE IS BASED IN THE MILLS BAKERY ROYAL WILLIAM YARD PL13RP”
“The worst service experience I have had in my life
Firstly, the driver assigned to my move was extremely rude from the moment he arrived. Very unhygienic and smoking cigarettes constantly. He had an extremely unprofessional attitude. he was confrontational and argumentative, particularly regarding the number of floors involved in the collection. He mentioned that I have to mention the number of stairs and not the level of my flat, Although on the website it mentions level. He also mentioned that I didnt input that there was no lift. Which was also false as I did mention. He insisted that the complications were "99% my fault," very condescending and implied that I tried to trick the system so that i dont get charged more. When checking the booking he found that what i said was true, and still insisted it was my fault
Additionally, one of my items was not delivered at all, it is still in my collection address. Not only was it not delivered. It was broken during the collection process.
To make matters worse, some of the items that were delivered sustained noticeable scratches and damage in addition to damage to the walls of the apartment.
On top of all this, Shift have absolutely zero customer support, they hide their terms and conditions, and all they say is they are not liable for any damages, and they ask you to contact the driver, who in the first place is argumentative and unreasonable.
Shift have no contact number on their website, and when you send emails, they reply with automated replies and provide no help or support whatsoever. Ive yet to hear any response from them.
DO NOT USE THIS SERVICE, STAY FAR AWAY. You’re better off paying a bit extra for a better service. They are scammers, you're not only throwing your money away, but also your furniture and appliances”
