Shoeaholics.com Reviews

"I used to love ordering from these lot but not anymore.\r\n\r\nI returned something and now you have to pay \u00a31.95 for the privilege even though evri have an option to return it for free for you but the the these lot won't let you.\r\n\r\nThey acknowledged receipt of my item on 2nd January as seen in pic I posted and was told it would take 10 working days for my refund to be processed as it used to before.\r\n\r\n10 days went by and no repose so I spoke to an agent and they told me it's actually 14 working days as that's the information on their website. \r\n\r\nAfter 14 days no feedback so I Reachout and I am told now that refund would take 7 working days to be processed and then another 3-5 working days for my bank to process.\r\n\r\nSo given that when they say up to they really mean 14 days and no soon so this means the refund actually takes 26 days to appear in your account from 10 days to 26 days that's 1 month.\r\n\r\nAbsolutely criminal behaviour.\r\n\r\nDid I mention that their chat bot is malfunctioning. You can only initiate a conversation once and after that all it does is refer you topics and never allows you to speak to an agent.\r\n\r\nSo you are forced to use the email option."

"I used to love ordering from these lot but not anymore.\r\n\r\nI returned something and now you have to pay \u00a31.95 for the privilege even though evri have an option to return it for free for you but the the these lot won't let you.\r\n\r\nThey acknowledged receipt of my item on 2nd January as seen in pic I posted and was told it would take 10 working days for my refund to be processed as it used to before.\r\n\r\n10 days went by and no repose so I spoke to an agent and they told me it's actually 14 working days as that's the information on their website. \r\n\r\nAfter 14 days no feedback so I Reachout and I am told now that refund would take 7 working days to be processed and then another 3-5 working days for my bank to process.\r\n\r\nSo given that when they say up to they really mean 14 days and no soon so this means the refund actually takes 26 days to appear in your account from 10 days to 26 days that's 1 month.\r\n\r\nAbsolutely criminal behaviour.\r\n\r\nDid I mention that their chat bot is malfunctioning. You can only initiate a conversation once and after that all it does is refer you topics and never allows you to speak to an agent.\r\n\r\nSo you are forced to use the email option."

"I used to love ordering from these lot but not anymore.\r\n\r\nI returned something and now you have to pay \u00a31.95 for the privilege even though evri have an option to return it for free for you but the the these lot won't let you.\r\n\r\nThey acknowledged receipt of my item on 2nd January as seen in pic I posted and was told it would take 10 working days for my refund to be processed as it used to before.\r\n\r\n10 days went by and no repose so I spoke to an agent and they told me it's actually 14 working days as that's the information on their website. \r\n\r\nAfter 14 days no feedback so I Reachout and I am told now that refund would take 7 working days to be processed and then another 3-5 working days for my bank to process.\r\n\r\nSo given that when they say up to they really mean 14 days and no soon so this means the refund actually takes 26 days to appear in your account from 10 days to 26 days that's 1 month.\r\n\r\nAbsolutely criminal behaviour.\r\n\r\nDid I mention that their chat bot is malfunctioning. You can only initiate a conversation once and after that all it does is refer you topics and never allows you to speak to an agent.\r\n\r\nSo you are forced to use the email option."

"Attractive prices, yes, but the majority of shoes they sell are damaged in some way and \"customer service\" doesn't exist - Shoeaholics prefer to insult and inconvenience well-meaning customers, offering nothing to suggest they're apologetic for their shoddy practices.\r\n\r\nWhoever oversees the customer service department and is responsible for their policies and agent training needs to be given a P45 to put everyone out of their misery. This could be a great place to buy shoes, but unfortunately the way Shoeaholics treats its customers, especially those who've been sent damaged shoes, is appalling.\r\n\r\nThe experiences of my colleagues and I suggest that at least half of all shoes are damaged and Shoeaholics do not care. They knowingly send damaged items and rely upon customers being too inconvenienced to return items. \r\n\r\nAgents have no autonomy to resolve problems, they say only one thing, return the items to us for a refund. From experience, agents agree that it's an unacceptable experience and they're sorry poor quality shoes have been sent, the last agent telling me \"I totally agree with you\", but then they refuse to offer partial refunds or gestures of goodwill, instead they choose to inconvenience customers by asking them to return damaged merchandise. The unnecessary carbon footprint alone is unforgiveable.\r\n\r\nThis is what one agent wrote to me, and I quote: \"some items on this website may have been tried on by customers in one of our stores or displayed in one of our store window displays. This may have resulted in some wear and tear to the product such as minor scuffs, or small smudges on scratches to the material of the product\". I've received items with damage so bad you wouldn't wear the shoes and Shoeaholics don't acknowledge this, they just say, return the shoes to us for a refund. If they want customers to know their shoes can be badly damaged, the messaging needs to be front and centre on the website. Instead they hide this information in the small print.\r\n\r\nAVOID SHOEAHOLICS AT ALL COSTS - THERE ARE OTHER SHOE DISCOUNTERS OFFERING SUPERIOR SERVICE."

"I ordered 2 pairs of trainers yesterday and got them today before Christmas"