Name: shonajoy.com
Rating: 2.19

“Do not order from the US unless you are positive you will keep your items. Dresses look beautiful online but when my dress arrived it’s cheap fabric made in China incredibly wrinkled for $360. Worst part is that although I used the size chart, the dress was too small. I measured and the dress was not true to their size chart. I reached out to their customer care and they told me the size chart is just an estimate. Now I lost $20 to ship this to me, and I had to pay $65 to ship it back. They really need to do better for their US customers. Unfortunately my friend wants to use this brand for her bridesmaid dresses so I am forced to repurchase. This experience literally ruined my week. I will be telling every girl I know getting married not to use this brand for bridesmaids dresses.”

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Posted 2 years ago

“I was initially really excited to order and receive the dress from Shona Joy. I found one in the sale for £300 (which is still really expensive). But I always believe quality has a cost. I received the dress to the UK in good time. However, this £300 dress came scrunched up in a plastic bag, and the material is 'chiffon' so you can only imagine how creased this was! Anyway, always one to try and see past the bad parts, I though I can steam it, it's fine. But when you feel the quality of the dress, the material was so poor that if I had seen it in TK Maxx for £50, I would have though it was too much. The quality is incredibly poor. And the worst part is because it was a sale item, I can't return it! I am more than devastated to have to pay this much money for a dress I will never wear. I o ordered a brown coloured dress, and the colour in real life was just horrible. I have even thought about dying it in a bid to at least possibly maybe wear it. But £300 for polyester, is really a disgrace. Now, I'm stuck with a horrible dress. And I am mortified. Word of advice, do not buy anything from this company unless you can physically feel it or try it on and that you are happy with it! What an absolute waste of money. TRUST THE REVIEWS!!!!”

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Posted 2 years ago

“DO NOT purchase from this company. They are a scam. Returned a dress because I couldn’t get married, they issued me a gift card that expired and now they refuse to reissue another one. STAY AWAY!!!!”

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Posted 2 years ago

“This is truly the worst and most strange company i have dealt with. I purchased a dress $360 US Dollars, i come to find in their Australian website (which makes it the main one) that it was 360 AUD which would make it about $245 US. I emailed the company and their only response was that apparently thats how they do it. They charge the same price in different currencies. Which makes the same kind of dress, same horrendous quality, almost $120 more expensive if you buy international. Im not sure how legal this is but please be aware if you are buying outside of Australia or New Zealand as they will charge you double for clothes that are definitely not worth the price.”

shonajoy.com 1 star review on 18th August 2022

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Posted 2 years ago

“DO NOT order from Shona Joy if you live in the US. I ordered bridesmaids dresses that arrived in a shipping bag that was ripped, with dresses falling out. When I reached out to customer service, they said I could return the dresses, but I was left with a $120 return fee to pay for on my own with USPS. It would have been over $450 with UPS!! The dresses are not good quality in person and definitely not worth $300+. I do not recommend.”

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Posted 2 years ago

“I ordered a dress online, it ripped the first time I wore it, the fabric was cheap, definitely not worth over 400$, never buying from this brand again.”

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Posted 2 years ago

“Horrible company to deal with, no customer service whatsoever… Purchased a dress on line, buttons fell off in my hand whilst undoing the garment . Poor quality and also wrong sizing. I returned the dress and after 3 weeks and three emails ignored plus numerous phone calls I get told ‘we can’t do refunds at the moment and not sure when we will be able to’ This is disgusting and unacceptable!!! BUYERS BEWARE.”

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Posted 2 years ago

“I had the most awful shopping and customer service experience at Shona Joy. I tried to get a credit for a sale item which cost almost a few hundred dollars! It was brand new, unworn and with its tags attached. I emailed Shona Joy on May 8th, then followed up twice on May 12th and again on May 16th. I finally received a response on May 25th to say they offer no refunds/credits/exchanges on sale items. Firstly, they promote a 24-48 hour response time, which is a joke. And secondly, I’m stuck with an expensive dress that I cannot use. A few hundred dollars may not be a lot to them but it is to me. The business is not at a loss for offering a credit/exchange so this feels like a shamelessly greedy act on Shona Joys part. Overall, it was an extremely poor customer experience from the brand as a whole for me. I will not be purchasing from them again. I caution you to be absolutely sure about an item before you make your purchase as this company does not look after its customers.”

Helpful Report

Posted 3 years ago

“I had the most awful shopping and customer service experience at Shona Joy. I tried to get a credit for a sale item which cost almost a few hundred dollars! It was brand new, unworn and with its tags attached. I emailed Shona Joy on May 8th, then followed up twice on May 12th and again on May 16th. I finally received a response on May 25th to say they offer no refunds/credits/exchanges on sale items. Firstly, they promote a 24-48 hour response time, which is a joke. And secondly, I’m stuck with an expensive dress that I cannot use. A few hundred dollars may not be a lot to them but it is to me. The business is not at a loss for offering a credit/exchange so this feels like a shamelessly greedy act on Shona Joys part. Overall, it was an extremely poor customer experience from the brand as a whole for me. I will not be purchasing from them again. I caution you to be absolutely sure about an item before you make your purchase as this company does not look after its customers.”

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Posted 3 years ago

“Highly recommend avoiding this company. They have a terrible return policy and horrendous customer service.”

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Posted 3 years ago

“I wish I had done my research before I bought from them. From these reviews I never would've bought anything from them. They trick you on their website when they say they accept returns. Like the reviews on here, yes they take returns, but they charge you a $40 fee to return them on top of charging you to send back the items. Shipping back to them from outside of Australia will cost you dearly and makes no sense to send back the item. DO NOT BUY FROM THEM!!!!!”

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Posted 3 years ago

“NEVER order from Shona Joy unless you know for 100% fact that you will 1. fit into the size you ordered and 2. want to keep it. They don't pay for returns, and it would cost me over 50% of the value of the item to return it. Absolutely nuts that a company these days doesn't offer free, paid returns. DO NOT buy from this company. While the dress is beautiful, it's cheaply made and I would never say it's worth the price I paid for it.”

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Posted 3 years ago

“They have beautiful but very expensive clothes. Do NOT purchase from them. If you return an item it will cost you dearly and you will never hear from them again. I have sent a customer service email every day for 3 weeks but no response at all. No money returned or item returned. Their customer service phone number doesn’t work from the U.S. and they do not have an online chat like they advertise!”

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Posted 3 years ago

“Do not shop with Shona Joy... Their returns process and policy are ridiculous and they do not offer reasonable timeframes to return for refunds for online purchases- full price. Their "team leader" from the customer care team Aimee is certainly not a pleasure to deal with. The reason for the returns is due to their sizing being incorrect and not true to the size purchased online- i purchased 5 full price dresses and non of which fit correctly even when sizing. The quality of their fabrics and products are horrible... I deal with a lot of high end women's designer brands and have never had such a horrible experience with online shopping and returns. Beware!!!”

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Posted 3 years ago

“Really disappointed that they do not offer a size exchange on a sale item.... with no assistance or suggestion as to what I am to do with a $250 dress that does not fit despite doing using the sizing guide. What a shame.”

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Posted 3 years ago

“Do not shop here!!! It is false advertising that they have “easy returns”. They have a time limit and make you pay the cost of international shipping which is more than the product is worth. There is no customer service and they are literally robbing customers. I can’t imagine they can get any repeat business. Buyer beware!”

Helpful Report

Posted 3 years ago

“I ordered a two piece silk suit for a magazine photoshoot on a Monday, photoshoot was scheduled for Thursday mid-morning. I met mention i also had express shipping from SYD-ADL. I unfortunately missed the cut off time on Monday so my order wasn't processed until Tuesday. I called Tuesday to ask if it would be sent out that day and she said no, but she can put a request in for it to be done. I thought great, fingers crossed it gets sent out. Wednesday morning comes and no dispatch email. By that point i'm thinking well everything for this shoot is centred around this silk suit so i will request for it to be pushed back to Friday at 12noon. Finally on Thursday morning at 9am on the dot i call customer service to ask where the package is and how has it gone from processing Monday afternoon/Tuesday morning to not shipping until 9:15am Thursday. While i'm on the phone with her i get an email saying it has been shipped. Friday morning rolls around and still nothing, so i call AUS Post and ask for more up to date tracking info. They basically gave me nothing and said there's no guarantees it'll be delivered in time. Finally i give up and scrounge together other clothes for the model (so disappointing to not be able to fully execute my vision). I get to the shoot by 11:45 and get on with it. Checking my phone half way through i have a message saying it was attempted delivery at my workplace (metro-zoned) at 2pm. Just seriously so disappointing and frustrating process. No one has been helpful or even tried to push to get it here quickly. I mean this is why we have express post and i understand everyone is under the pump but i am frustrated. Now i will be returning it, i have had to lodge a return, explain in detail why i'm returning it so it actually gets accepted. Onto of all of this i have to pay for it to be returned and it must get there by the 4th of Feb (4 days) to be accepted as a return. What a joke, there's no urgency for my order to be delivered on express, that's what i've paid for, but the return needs to get back to them asap. I will not be purchasing from here again. I wouldn't recommend this brand for anyone. I found the customer service un helpful and rude. Shipping time is terrible, as well as the over all experience being a down right joke.”

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Posted 3 years ago

“Terrible customer service. I sent a dress back that did not fit as I am pregnant. I received an email stating there was a mark on the bottle hem and they wanted to deduct $30. Considering I couldn't get the dress past my bust not sure how it's possible for me to have left any sort of mark. They also mentioned if I don't except the $30 charge they will send it back to me. I most certainly did not mark the dress. Get your microscope out to see the mark in the photos attached.”

shonajoy.com 1 star review on 19th January 2022

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Posted 3 years ago

“Customer service is horrible, bought a dress on sale (still $350) and didn’t fit. It’s an online store so the only way to try things on is to buy it and then exchange it for a different size. The woman on the phone said the only way I can get the size that fits me is to buy a second dress for another $350. Will never shop here again.”

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Posted 3 years ago

“I agree with all of these reviews! I wish I could give this brand 0 stars b/c they are just horrible. Forget about returning anything you've purchased and getting money back. You'll spend at least $50 shipping and a return took two months before even getting back to ME! They are super unhelpful and lie about their borders being able to accept returns. AVOID Shona Joy all around!”

Helpful Report

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

shonajoy.com Reviews